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January 2024 by Anne Singleton
Amanda was a really good car associate very friendly and helpful ! Went to go get my loaner car there were issues I had to wait for people to stop doing what they were doing to help me !! Got a nasty text from the loaner dept claiming my car had been finished and I’d be charged 250+ if I didn’t get my car really when Amanda had not notified me my car was finished not right treatment of customers !! My car was worked on well and I loved the text video !! Otherwise very good service from Amanda and the mechanic ! Loaner and finance dept needs some customer care skills in my opinion ! Anne Singleton
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January 2024 by Sumbul Aslam
I scheduled the 20k mile service online for my Eton 3 weeks in advance and requested a loaner vehicle. On the day of my appointment I was in and out of the dealership with my loaner car. I really liked the feature of taking snapshots of your tires upon entering the service center. I’ve BMW and Mercedes but their respective dealerships don’t offer this feature. I got to know the health of my tires and wheel alignment with color pics. So cool! I dropped off the loaner vehicle the next day after receiving txt msg by my service advisor. Overall the Audi DCH Millburn experience has been wonderful. I drive 50 miles to this dealership though I’ve got two Audi dealerships nearby.
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January 2024 by Jeff Varnerin
Great Service!!! I am not a regular customer of Millburn Audi but have been an Audi owner for many years. I hit a pothole and got a flat on the highway and Mil urn Audi was close. I was welcomed with open arms and my car was back on the road quickly with a brand new tire without an appointment. Facilities are top notch and I will definitely use them again for my service needs!
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January 2024 by Ilir Haxhaj
Mr. Harper was the salesperson that took great care of me and my brother. He was very knowledgeable, professional, and super honest which is hard to find this day and age. Will definitely be recommending him to anyone that needs an Audi. Thank You Christopher Harper!
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January 2024 by Q Martin
I can't believe how great my experience was with Kyle! He went above and beyond to make the entire process incredibly smooth, and what truly stood out was that he even took the time to assist me on his day off. If you're in the market for a new car, I wholeheartedly recommend turning to Kyle. He's not just a salesperson; he's a dedicated guide who will be by your side every step of the way, addressing all your queries. I can confidently say it was a 10/10 service—I'm immensely grateful. Thanks a million, Kyle!
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January 2024 by Gissella Costa
Great staff, prompt service and the techs do an awesome job! I Robert is nice and the guys working on the valet parking etc in general everyone was awesome and highly recommended always provided great service ! Thank you to all of you and sending you many blessings and wishing all a wonderful and enjoyable holidays!:)
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November 2023 by Andrew B.
Having purchased my vehicle here, which I am happy with, it's the dealership's service that's immensely irritating. While they eventually get it right, it too often takes multiple visits to get to a satisfactory result. Multiple visits to address the same issue has occurred several times over my four years of ownership. Unfortunately, for me, it is the closest Audi dealer to my residence and why I've had to endure this continued frustration. I've had a lot of apologies, but after a time those become hollow. PLEASE just get it right the first time would be far more of a solution that continual "I'm sorry, but" responses. It's Thanksgiving Day 2023 and I was supposed to have a return visit tomorrow to fix a problem of their creation that was for work that should have been completed 2 days ago. Instead I get a text today from the service person, Amanda Mendez, saying "Sorry", made an error, as the fix cannot be performed until Monday. I cannot be inconvenienced on Monday when I need to go to work instead of dragging myself back to their dealership, which is an otherwise unnecessary 16-mile round trip. Instead I'll be contacting the dealership management tomorrow, or whenever they are able to be reached (should they be off this long weekend, while I'll sit aggravated over the fiasco) to see how much they care to repair this matter and relationship. We will see. Frankly I just want my money back for their incomplete job. I'll be back here to report on how effective they are at customer service this time around. I'm not encouraged.I'd love to add more reviews about this business, so I can describe how I've been screwed several other times and further lower their average YELP score. I'll figure out how that works, but suffice it to say, I've had them damage my rims while they were in storage with them (I have two sets of tires for summer and winter), which they repaired, but it's just shows carelessness and I was immensely inconvenienced by it, having to be in a loaner and having to drive back and forth to them due to it. Another time I paid to have a tire replaced due to a nail puncture and after being told to come pick up the car after the replacement was completed, then having paid for it, only to find they'd returned my car with the punctured tire still on the car and had the gall to tell me it was a fresh puncture on the new tire! If I had a more conveniently located option I'd pursue it. This is a shameful operation.
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November 2023 by Jacqueline Lovett
The absolute WORST experience!!Terrible customer service that completely wasted me and my husbands time after driving an hour to buy a car.Why is this dealership allowing other customers to test drive the car we are in the middle of buying that we also called the day before to purchase?Why are they telling customers that they have to buy it quick because the manager is drawing up the contract for those customers over there (me and my husband)?Don't tell me we didn't get it because it's first come first serve and then disregard that statement when you find out we were the first ones to look at and agree to the car.The managers and other sales associates have no regard for their customers and only care about making the sale.Please bring your business elsewhere!
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November 2023 by Dana Chernin Melnick
Terrible, poorly run dealership. I have been driving premium cars for many years and have never had an experience like I had here.I purchased an A4 with numerous electronic issues right from the beginning, so many that the car was ultimately declared a lemon and bought back by Audi corporate.My salesperson Luis had no interest in hearing about them, or helping me get to a resolution.The car spent over 2 weeks at service the first month I had it, and the service department was uncommunicative about what they were doing and when they expected to return the repaired car to me. This went on for months. If I reported a problem that did not show on their computer diagnostic, they made me feel that I was the problem. I ending up having to take photos of the screen every time it malfunctioned to prove what I was experiencing.The dealership’s proposed resolution was to take the car back and give me trade in value for it, which meant it would have cost me thousands of dollars to deal with the defective product they sold me.After that I went to Audi North America and opened a claim with them. It took a couple months but they offered to buy the car back from me for more than I paid for it, and gave me some incentive money towards the purchase of a new one.Audi needed a copy of my registration and I realized that I did not have my registration for the new car. I called motor vehicles and they said it had been sent out 2 months before. Turns out it had been sent to the dealer but they never informed me that it had arrived.I am impressed and satisfied with how Audi corporate handled this, but this dealership is a terrible representative of their brand.
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November 2023 by Amy D.
VERY UNPROFESSIONAL!!!! I purchased a used 2018 Jeep for my daughter at this dealership. I wish I read the reviews before I did that. The car salesman was very aggressive, didn't even give you a chance to think or speak. When you had a question or needed him, it took 20 mins or longer to find him from the back. He didn't even do the paperwork correctly and over charged me, so I had to have a check sent weeks later to refund my money. 2 weeks after we had the car an engine light came on. My husband called to tell them he knew it was the thermostat since he used the scanner to check the issue. Made an appointment for something we were told shouldn't take longer than a few hours. It took many aggravated phone calls and 4 days later to get the car back. Every person you spoke to, gave you a different story. The best was every time you received a message from the woman on text it said she was on the other line like she didn't want to be bothered speaking to you. I can go on and on with how unprofessional my experience was here I WOULD NEVER BUY A CAR HERE EVER especially and AUDI.
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October 2023 by Arnold Madisson
Earlier this year we switched from Audi Manhattan to Audi Millburn and we are extremely happy we did. The level of service and attention is bar none. The comparison alone is an extreme difference.From each start of our journey through the service process we have been met with nothing short of first class service and attention, specifically from our service guru Matthew Carrington. He has been extremely thorough in his process and keeps us posted each step of the way.All the service and sales staff are always attentive and willing to assist us and answer any and all of our questions.A++
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October 2023 by Jack Walker
Had a really good experience with Leo and Nick, the process was incredibly smooth from the start and we were able to drive away that day. Everything was laid out clearly for me. Highly recommend to anyone looking for their next Audi
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September 2023 by Tammy T.
The worst experience ever. If I could go somewhere else I would. I purchased my Q3 in March 2023 with only 9034 miles on it give or take. I had not had my car for a week before the car showed extreme signs of water leaking into the car. I expressed my displeasure with the smell in the vehicle to the sales person Mike but was assured it was nothing more needed than full detail. Now I am more than sure that my purchase from Audi Millburn was a huge mistake and nothing but a waste of my hard earned money and time. I've brought the car in twice so far to be repaired but to no avail. This dealership will not refund me my money paid and allowing me to go elsewhere to get a vehicle that it does not rain inside when it's raining outside. At this point I'm more than sure I was sold a lemon. I arrived at Millburn for a second time on 9/26/23 after the 5 days straight of rain realizing the last time I brought the vehicle in for this same issue to be fixed it was not fixed but instead a bandage method performed. I listed below Videos of the water and how it continues to entering the vehicle and into the charging ports, gearshifts and car interior creating a horrible smell. I arrived wanting to trade but was offered 28,000 from the dealer to buy my vehicle back telling me I could do a trade when I paid $38,932.92. Why would I just give y'all 10,000 of my money and I'm having these issue no fault of my own. I have not even received the opportunity to enjoy the vehicle due to most of the miles being put on it is the drive from where I live to the dealership to allow them to continue to fix the leaks that have been reported since 9/22/21 unbeknownst to me. I just found this out on 9/26/23 when I brought the vehicle back for the second time to be fixed and was given the paperwork from the service rep. I contacted Auditalks directly, spoke with a supervisor and was told that my car did not qualify for a buy back at this time and that I should continue to allow the dealer to fix the issue. When I asked how many times do I have to keep allow them to fix this issue before my car goes out of warranty his response was he doesn't have a specific number. I would hate for anyone to experience what I am experiencing as a young woman who saved her money, ensured her finances were right to purchase her first vehicle to get back n fourth to work and experience such atrocity with no help or integrity from anyone at this dealership. I should have been told about the history of this car leaking and given the option to choose if that's something that I want to deal with. Do not buy any car from Audi Millburn but instead do your research so that you do not get swindled and taken advantage of like I have. This has been the worst experience ever. I regret buying this car from Audi Millburn. (Audi)
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September 2023 by Angela Crecca
My experience was wonderful at this dealership. My salesperson was Javier and he treated me like I was buying a new Audi when in fact, I was buying a used VW Passat. Everything went very well.The only thing I'm disappointed about is that on the way home from picking the car up, a tire pressure light went on and at 60mph, the pedals and steering wheel was shaking terribly. I live two hours away and I was very uncomfortable. My inspection is coming soon and I'm nervous to hear what the problems will be since I checked my tire pressure and it was fine.Clearly I may have a bigger problem. I do expect this with a used car but I just got the car.
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September 2023 by Sexy4Life 4Life
My dealership experience was the best I ever had. It was the first time a salesperson listened to me and complied. I knew exactly what I wanted in my Audi Q5 and was shown exactly that vehicle with no hesitation from the salesperson. Thank you Joe H. @ Audi Millburn. Sincerely, Cindy L.