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April 2024 by Brittany D
My sister took a bag of clothes for me here yesterday they are SO rude!!! They will lie to you and tell you to “wash the clothes and bring them back” when they were just washed and not stained. They were also rude to my mom as well. Rude, liars, and overpriced store we will NEVER return here. I’m sure I’ll get an excuse response from the store like the other reviews. Do better. If you want to take clothes here read the reviews first!
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April 2024 by Richard Gimlin
This location is one of the most organized and well kept Once Upon a Child locations I have been.
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March 2024 by Michael Mcmillan
Literally offered me less than a dollar for good condition designer clothes
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March 2024 by Michael Way
Thrift store great buys
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March 2024 by Jaime Alvarez
Excellent store ✅?
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March 2024 by Ramon O
I absolutely love this place, amazing deals
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November 2023 by Vicky C.
Only reason I'm giving this place a 3/5 rating is because of my poor encounter with a specific employee. I'm new to the process of selling items so when I came in at 4:15ish to get my order, I went back at the area for drop off. I was unsure of where to go. One of the employees that was at register 1 asked me if I needed any help. She was a thin hispanic female about 5'6", black hair, young in age. I thought I was in line at the moment so I told her no I'm ok. There was only one person in front of me at the time and I thought she was a customer. She is a light skinned, African-American, overweight female, about 5'5", wearing a black brown white flannel sweater with short hair wearing a ponytail. After like 2min of standing around I asked the lady in front of me if she was in line and she said, "no, the cash register is over there," in a barking loud tone. I looked at her uncomfortably and confused because I wasn't expecting an employee to talk to me in such a brash tone. I told her she came off rude and she immediately became defensive telling me no she didn't repeatedly. I proceeded to the register and was helped by another employee who was pleasant and welcoming. I decided to ask the lady in the flannel for her name and she told me, "I don't have one," I was blown away by her defensiveness and told her she's reason this business probably have issues and she would be the reason why I would give OUAC Maple Shade a bad review, she replied which, "I don't care." Her crappy customer service is the only reason I won't give this place a 5/5. The turn in process was ok, could use better direction by the employees when a customers comes in for drop off and pick up. On top of that whole scene, she continued to talk about the situation to a fellow employee in the back while I was literally standing 15ft across from them. I couldn't believe her unprofessionalism.All that work just to receive a bad experience and $37 dollars for a huge loads of clothes was not at all worth it. Mind you, a LOT of the clothes I turned in were either worn once or not at all and I was told there were stains or had a worn look...bulls***! Sell your clothes through Facebook marketplace and avoid OUAC.
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November 2023 by Deanna Bowen
I’ve shopped here occasionally to get some things for my kids. Prices are not great. They want close to retail a lot of their items. I had a ton of clothes that I decided I would try to sell to them. Everything had been washed and was laid flat in a box or bin as their website states. When I got there I was told the limit was 2 bags because it was Black Friday. Not sure why that mattered when the store was dead. After waiting over an hour for them to go through my stuff they said they were only taking 28 items out of the hundreds I had brought in. They stated everything was covered in cat hair which was completely false since it was boxed up right after I washed it. Their other reason for not taking more items was that I had items from too many brands and they like to organize the store by brand. Sounds to me like they were just too lazy to go through everything. I’ll just go back to giving my things to people in need.
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November 2023 by Wannie Kim
I've sold my daughter's clothing at this location twice. The first time, I sold some items in good condition and received just $1 for each item, which felt like a low offer. Despite that, I decided to give it another try. This time, I brought many clothing items in great condition with no stains and minimal wear, some of which were nice outfit sets/pretty dresses. However, they only offered $24 for 20 items, valuing some outfit sets at just about $1 each. For example, they gave me about $1 each for the red two piece set in the phone and the dresses that are circle which were brand new and never washes. What's even more frustrating is that some of these outfits were in the same condition as when I bought them new at boutique stores, yet they claimed there was wash wear. For example, the two dresses I circled in the picture and the red two piece set in the other picture. The dresses were New without Tag. The red two piece set was in excellent condition. I couldn't believe i got about $1 each for them. Additionally, they didn't accept one of the dresses, which was brand new and hadn't been washed. For example: the pink dress in the picture that is not circled. They said it had wash wear, leaving me speechless. Not only did they lowball my items, but they also seemed unreasonable. I won't be returning to sell anything here again.
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October 2023 by Destiny Davis
I've been a customer for a few years and have enjoyed being a customer this is my third time selling clothes to them. This last experience gave me a bad taste in my mouth. The whole process was a headache I dropped the clothes off and they told me it was a 2 hr wait i dropped my bags off around 10:38. I killed time for over 2 hrs getting back around 1:03 because I had things to do that day and as it became closer to the time of me having to be there I went back and my things still hadn't been checked. In the midst of me tending to prior obligations I received a text that my order was ready to be picked up.There was one text notifying me that my order was ready, no text following. I because extremely busy and was unable to reach out to them but when I called the next morning they notified me that the money as well as the clothing were donated. ?? I can understand the clothing being donated, AFTER receiving a courtesy text (which I never received) but my money as well? They were "Unable" to give me information like how long they held my belongings before donating or how much money it was that was donated.
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October 2023 by Angela C
Doesn't always have "fair" pricing so don't assume it's all lower price. Most items are below because they're gently used. But some are a bit high. I like going here for the good deals.
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August 2023 by KIMBERLY DELGADO
Horrible service. Long wait times. Customer service is extremely disorganized and very inconsiderate of customers. They made me wait 4 hours to pick up my clothes and when I picked up for my “offer” they declined nearly everything because the workers were too lazy to take them out of the shein bags they were organized in. Not only did they waste my time but they didn’t have the courtesy to ask me to remove from the bags when I initially dropped them off.I always use once upon a child, however, I will not be returning to this specific location. Do not recommend.Updated response:That is a lie. Your staff did not inform me that they would not be taking the clothes. In fact, all of the clothes were in the bags when I dropped them off and they gladly took them off my hands. They went through probably three bags and gave me an offer for three bags of clothes but decided they were too lazy to continue to opening bags which contained multiple outfits in it and was the best way to organize and keep pieces together so you can see what was a 2- or 3-piece outfit. I again do not recommend this location to anyone. Not only are you refusing to take accountability, but you also just straight up lied about informing me when I dropped off my box. If your management had informed me that you would not be taking the clothes because they were in bags, why would I have left my clothes there for four hours awaiting an offer? What benefit would that have done for me to leave you clothes I knew you weren't going to take? I surely would have removed them from the bags which would have taken me all of five minutes instead of waiting for four hours to be told you don't have time to remove from the shein bags they were all in. This lie alone is indicative of the kind of business you all are running.
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August 2023 by Selena Acevedo
I typically love OUAC and shop A LOT. I decided to go in to sell a whole bunch of stuff. A brand new car seat which was still in the box and unopened, an activity set also brand new in the box and unopened, two big bags of clothes and shoes, a bouncer, and a few other things. They offered me 77$ for everything they wanted and I politely declined. Once I got everything home I saw they had opened up the car seat box and it had a “hold” tag on it with someone’s name and information on it. Meaning they were advertising an item that wasn’t even theirs yet as I had not accepted nor rejected their offer at the time. So now I have an opened car seat that I cannot do anything with because nowhere will take it now, all of the clothes that they didn’t want were just thrown in the bag while the ones they wanted were nicely put in the bag. Highly disappointed and will not be spending any more money here.
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August 2023 by TAJA WRIGHT
You can find new and gently used clothing. Im never disappointed when i come here to buy theirs always variety unlike the other store in Deptford. Selling can sometimes be worth it, sometimes they will def piss you of bc you have something new but bc it looks too "ethnic" or "urban" they won't take it.Thank you for hiring more black people in there.
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July 2023 by LaRhonda Washington
I can honestly say I did get what I came into get some premi clothes an a crib because I'm having a emergency c section this weekend.When I walked in all the workers was at the front working an sorting clothes, but Noone greeted anyone when someone walked threw the doors. So yes it didn't feel family friendly or welcoming ? but I can say the prices are good. An the one young lady was such an awesome associate...ringing me up she made sure I got the right discounts an help me put the crib in my truck Amazing young lady Very nice!. Overall good experience. The staff just need to look up from working once an a while to greet customers other than that. Great location for everything you need. Prices are exceptional ?
