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February 2024 by Celia Bradford
They were great when it came to listening to my concerns for my vehicle and then making sure that they addressed all of them! They also worked with me on the price and made sure that all the work I needed done was completed within my budget! They also took the time to explain all of the needed work to me and why it was needed! They were super quick with my car and I got it back the same day! Everyone there was very nice and patient with me!
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February 2024 by Phil A
Came in for an oil change for my wife’s and told Vishal I needed brakes, tires and an oil change for my car in the next week. I had planned on buying tires at BJ’s but after speaking with Vishal (manager) I purchased a set of tires and booked an appointment for brakes and an oil change for my car. I feel totally confident and comfortable in my decision based solely on my dealings with Vishal. I love one stop shopping !Forgot to mention: About those brakes that my dealer told me I needed, and I in turn let the manager know....well I get a phone call from the manager after they pulled the tires and he informed me my brakes were fine...over 6mm in front and 9mm in back.Talk about honesty!!
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February 2024 by Lorenc Cici
My appointment was scheduled at 12. I was out of there by 1 PM. I would go back again when I need my next alignment.
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February 2024 by Brian Coyle
Firestone replaced the wrong tires on my daughter's car, leaving dangerously bald tires on the vehicle during the winter driving season and putting a teenage driver in a dangerous and unnecessary situation. When I met with Eric, the manager, on this, he pretended he couldn't find receipts for transactions that validated my claim to avoid refunding me for the mistake.Additionally, he was very unprofessional in his words and tone and offered a single (terrible) option: "I'll refund you for the issue but you're never to bring you car back for service here."I have spent thousands at the Firestone in Maple Shade, NJ in the past 12 months and this is how the manager is representing your business when faced with a situation that was created by your employees that could have killed my daughter? Unbelievable.
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February 2024 by Brian C.
Firestone replaced the wrong tires on my daughter's car, leaving dangerously bald tires on the vehicle during the winter driving season and putting a teenage driver in a dangerous and unnecessary situation. When I met with Eric, the manager, on this, he pretended he couldn't find receipts for transactions that validated my claim to avoid refunding me for the mistake. Additionally, he was very unprofessional in his words and tone and offered a single (terrible) option: "I'll refund you for the issue but you're never to bring you car back for service here." I have spent thousands at the Firestone in Maple Shade, NJ in the past 12 months and this is how the manager is representing your business when faced with a situation that was created by your employees that could have killed my daughter? Unbelievable.
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February 2024 by Gina Civitello
Everyone I spoke to was very nice and informative and did not have me do things that were not necessary , had my car ready in just a couple hours very happy !!!
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January 2024 by Osamah Kamal
Very honest people . I brought my car for alignment, after 20 minutes they said your car is good and doesn’t need any alignment. They charged me only 25 bucks service check instead of 110 alignment fee.
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December 2023 by Bharath Kandati
To the administration my car was dropped off for service and realized Catalytic Converter stolen.
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December 2023 by Jim Hertkorn
Vishal at the service desk conducts himself in a professional manner. He listened to my needs patiently and explained the repair process clearly. The mechanic who worked on my vehicle is experienced and has performed good work on several of my vehicles over the last ten years. It’s a great place for repairs.
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October 2023 by Sue Logsdon
They do great work at a very fair price. Very helpful staff. They get you in and our as quickly as they can and always tell you how long the service will be. I highly recommend !
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October 2023 by Sebby Shaw
always taking my work vehicle here. they're very prompt, polite, professional, and accommodate to your time. very flexible. highly recommended!
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September 2023 by L B
Got my rear brakes and all four tires replaced, extremely professional and recommended services without being pushy at all.
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September 2023 by David Mann
I don’t know if I’ve ever been to a place with worse customer service. The guys at the front desk are actually very pleasant, they just don’t get any work done. I dropped my kids car off at 8 am for an 8 am appointment to get a basic oil change and tire rotation. At 3pm I came back to pick it up and was told that it would be the next one in and should be ready in about 45 minutes. I took the car at that point and will get work done somewhere else. The guy who returned my key was nice but also incredulous as to why I was leaving with car. Needless to say, I will never go there again. 7 hours after appointment time and still not pulled into a bay. Brutal., If I could give it zero stars, I would. The owner should be ashamed.
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September 2023 by Jordan Valdez
I was a walk-in. So I guess some leniency. I dropped off my truck in the am. I came after work. The truck wasn't done. Told me 30 minutes. 2 hours later, it was done. While I was waiting, I watched a tech drive an Amazon truck into a wall. I got my truck back, and the light turned on that air pressure was wrong. My vehicle also got an alignment with new tires, and my truck now shakes when I'm on the highway. So overall, I'm not impressed. I spent just under 1600 for tires, alignment, and oil change. I spoke to a few of my friends and told me I should have gone somewhere else. Realized I overpaid quite a bit. Lesson learned.
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September 2023 by David M.
Dropped my kid's car off for an oil change and tire rotation. Had an 8 am appointment and arrived a minute or two before 8. Told them I had a ride to work and to let me know when work was completed. Didn't hear from them all morning, so figured they had just forgot to call me. Called around 1 pm and was told work was not yet complete. I told them I was being dropped back off at 3 pm or so and they said that would be fine. After going back to pick up car, I was told they hadn't gotten to it yet, but that it should be ready in about 45 minutes. The guy at desk was friendly so it's not a personality thing, they just never did the work that I had made an appointment for them to do. Awful service. If I could give them less than 1 star , I would.
