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August 2024 by ruben ruben
Worse communication rude personnel disrespectful and dishonest. But hey don’t just take my word for it. Try it!!
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August 2024 by Jess K
This was possibly the worst experience we have ever had at a dealership. The manager was the worst part but there really weren’t any redeeming qualities. After making a plan to buy the car and then return over the weekend to take it home (when we had two drivers) and filling out all of the paperwork, they somehow “remembered” that this car had been sold to wholesale and if we wanted it, we would need to take it right then. There were several other shady things that happened and we ultimately decided that we would never give this particular dealership our business. 0 stars, do not recommend.
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August 2024 by Martin Gevers
RETALIATION: Due to the negative reviews I wrote on this dealership especially the service dept. Both Vannicola the GM and John the phantom Service Mgr. of Maple Shade of Alfa Romeo which is owned by the Foulke Management Group (so expect the same nefarious customer service) which also owns Mall Chevy and Mitsubishi, I was quoted $374.00 for the Evaporation Canister, but when my mechanic placed the order and they told him the price for the canister was 525.00 they KNEW the canister was for my car based on the vin number. So another usurious trick and dirty deed from a dealership whose only focus is to screw over customers to make their bottom line.
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August 2024 by Jessica Rosado
From start to finish, the staff at Collision Center of NJ was amazing. Joe kept me updated every step of the way. It was a remarkable turnaround time for the repair of my truck and I couldn’t be happier. I highly recommend this business!
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August 2024 by Elle
ZERO STARS REALLY
- had my car over two months, and never fixed the issue, instead worked on something else that I didn’t ask them to do nor was it discussed with me to be completed. I was charged over and over again and I’m still riding around with the same problem.
When I asked to speak to the GM, I’m not sure if it was his first week on the job but he was completely INCOMPETENT regarding the service I received or rather lack there of service!!
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June 2024 by Evan Bombeke
Had an absolutely terrible time servicing my Alfa Romeo Giulia here. Firstly, the advisors performed work that I did not authorize. Next, they kept my car for an entire week and never provided an update, after claiming it would be done in two days. They never even picked up the phone when I would call to check in. The worst part is that I had to fork out hundreds of dollars for a rental during this whole time. Stressful and terrible situation. Avoid this service department at all costs.
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May 2024 by anatoly gladshteyn
Very Nasty people working there And bad service
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April 2024 by Gabriela Hernandez
If I could give them 0 stars I would. I do not buy a car from here especially if you expect to get any services after purchasing the staff does not care about anything there is no courtesy whatsoever. They lie, they advise you to get services that they know won’t fix the issue. Wait time is horrible & they are very unapologetic about their mistakes.
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April 2024 by David Santiago
Wanna start by saying I thought the car buying and trading process was simple and easy. Karim was a great person to deal with and he was only working at the dealer for 2 weeks.
My only issue is that I only had my car (Alfa giulia veloce 2024) for 8 days only 226 miles and the check engine light already came on. The car is sitting at the dealer now, dropped it off on a Friday and can’t be seen till Monday because there is only one technician who can look at it apparently. I really hope it’s a simple fix and could get my car back soon because it really is a pleasure to drive. I hope that this doesn’t become a regular issue because no other car company I’ve had, had issues this soon and still being brand new. I will add that everything is covered by the dealer, tow, rental, and repair if any, which is good.
I give this dealer a 4 star because of the buying and selling process and hope that the service part is really good.
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March 2024 by Deana DeSalvatore
Exceptional service from start to finish. Everyone at that dealership had the utmost respect for our time and patronage. The sales and finance staff were knowledgable, professional, courteous and patient. Never did we feel under pressure or uncomfortable. There was none of the usual back and forth “let me to talk to mgr” then “Let me talk to my finance guy” for hours. This was a competent, experienced staff that made a car purchase pleasurable for us for the first time. Thank you Iwan, Orlando, Ed and the prep team for taking such great care of us and our car. Would definitely recommend this dealership.
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February 2024 by James Lytle
One of the best service department experiences you can ask for. Debbie is an absolute sweetheart! They have had a few folks retire recently which says a lot about them as a place to work but I think they’re temporarily a little short handed. Be patient because they will take great care of you always!
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November 2023 by Elegance auto Salon
First off, not everyone at Alfa maple shade are bad people, but the collision center is “NOT TOO BE TRUSTED” under no circumstance! I had an insurance claim that I taken to them, they broke my tail light, and tried to have my insurance pay for it, never called an informed me of the incident. I called multiple times, I was always told that the manager was not in the office, no one wanted to speak to me, I went in person and was initially told that the manager was not in the office, I refused to leave without speaking to a higher up and magically she appeared, she spoke as if she was unaware of the incident and pretty much insinuated that the tail light was damaged when the vehicle arrived, but I personally handed the keys directly to her, with the said tail light intact, and as of this writing I still have not received my car despite being told that it would have been finshed 2 days ago! Please save yourself the time/frustration and send your Alfa to Willow Grove. This is not the first incident that I’ve had with Alfa of Maple Shade, but I will not continue to soil their reputation out of respect for some of the good people who do represent this establishment.
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November 2023 by Christian Scaccetti
Service advisors are nice and friendly but this dealership overcharges for any repairs. I would recommend seeking another repair facility over this dealership. The cashier was rude and complained about paying in cash in large bills, seeming to just not want to count money. If I required dealer service in the future I will not be returning to this dealership even though it is a 5 minute drive away, instead I will drive an hour away to a more reputable Alfa Romeo dealer in north jersey
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October 2023 by The Angel
I'll tell you my experience with this dealer's body shop.Good custumer service, but really bad work that is the most importand in this kind of work. I don't recomend u to come to this body shop if u don't want to waste your time, or to see they did a bad work on your car.The Pain't was with too much dirt in the color, and run the clear coat. I told them. They told me: we will fix it. A week later when I pick my car I saw the color still same, so, I let they know and they said to me: bring back the car tomorrow to fix it, and I show them that same day the inside the hood wasn't fix it, and the hood need 4 clips that is for inside the hood. They re painted the parts, and did a bad work inside the hood. I told them: the painter just spray color without sand before do it. So, I bring back my car again the next day. Wait another week, and wt u see in the pic painted with scratches is how they leavy my car inside the hood . Really is a bad work wt they did in my car, and everytime they call me to pick my car, the said: the car is readr to pick up, and we checked it. But they didn't. I keep my car how is at this point, because I'm tired to bring back my car, And always is something they did wrong. I don't understand why if they have to fix what they did bad. Why don't fix everything good at the same time? They wait to see if the customer see what they didn't fix. That is wrong.
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September 2023 by Jamie Duffy
I have been told by at least 10 different people that I would get a call back about my progressive discrepancy and no one ever calls back. Every-time I call, no one has any idea who I am or what I’m talking about. My insurance accidentally sent them an additional check that they cashed. My plan is now attempting to collect it from me because they won’t answer their calls. Worst customer service. When my car was there, they didn’t fix everything but charged me more than the quote. Also told me it would be done in 3 days but no one would answer my calls for 2 weeks. Will not be returning with more service but will show up in person to talk about my problem.
