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September 2024 by chinyere Nwafulume
Wonderful service ??
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August 2024 by Lilly Razzaghi
Gifford did a great job on my car. My car looks like it did before! They were not only great to work with but also were awesome in reaching out and working with my insurance. Would definitely recommend them.
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August 2024 by Judith Glogau
Great experience from start to finish. Quick scheduling for estimate and realistic time for repair .
Got parts in before I gave them the car, they dealt with adjuster on updating necessary repairs.
They did great work and returned the car sparkling.
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August 2024 by lee magee
Kelly at Gifford Auto body was so helpful and professional. She provided us an estimate and scheduled the work to be done quickly. The car was completed in a timely manner. The car looks brand new and you would never know any body work had been done.
We highly recommend Gifford Auto Body.
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July 2024 by Pravamaya Das
On Monday, my Toyota RAV4 broke down near the Manville signal. Suddenly, the steering wheel locked, and the brakes were not working at all. I was clueless about what to do. Fortunately, I saw Gifford Auto Repair just opposite the place where my car stopped. I managed to park my vehicle there and went to Gifford Auto for assistance. Mac, a mechanic from Gifford Auto, came to inspect my car. He discovered that the battery was dead and recommended replacing it. I agreed to this since Mac identified the problem on the spot, just opposite their workshop.
They charged me $259.41 for an EXIDE battery, and with labor charges and taxes, the total came to $350. After replacing the battery, they informed me that the alternator was also not working and needed to be replaced. For the alternator, they quoted $317 plus labor charges and taxes, bringing the total cost to nearly $850.
I decided to check prices with different auto suppliers in Bridgewater. I found that alternator prices ranged from $158 to $217. The next day, Cathy from Gifford Auto called me, yelling and insisting that I needed to confirm the repair immediately and provide the alternator within half an hour because they are primarily a body repair shop and have other customers waiting.
I went to PDQ suppliers, located just behind Gifford Auto Repair, and purchased the alternator for $158 plus a $60 core charge and tax. Upon returning the old alternator, I received a $60 refund. PDQ also confirmed that the EXIDE battery cost $159 plus taxes, with a $19 refund upon returning the old battery.
Despite their urgency, I waited outside Gifford Auto for two hours, and no mechanic started working on my vehicle. When I repeatedly called to inquire about the status, they stopped answering my calls. The next morning, they informed me that the vehicle would take more time, but later confirmed that it was ready. They billed me a total of $550, not including the alternator.
For alternator replacement, they charged 2.8 hours of labor at $85 per hour. While I was okay with the battery cost, the labor charges seemed excessive. I requested a reduction in labor charges, but Cathy and Mac were very harsh in their response, which was unacceptable. While it's their right to deny the request, there is no excuse for rude behavior. They didn't return the old battery after charging double the price because they would get another $19 as core charges from the supplier.
I rated them poorly due to Cathy and Mac's behavior and the overpriced charges. If any insurance company representatives are reading this, please review their billing practices. For individuals needing vehicle repairs, I recommend sourcing parts from PDQ, just behind Gifford Auto, to avoid paying double the original price. I would like to commend Kelly at Gifford Auto for her help.
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July 2024 by Kenneth Reese
Awesome work, awesome price, awesome people. Thank you
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July 2024 by Jean Snyder
The people are great and Cat was wonderful! The work on my car was top notch. I would definitely recommend this company!
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June 2024 by Rudy U
*** update to below. Decreasing to 1 star, would do zero if I could, after a rear sensor popped off and another one is coming lose. Never going back to this place.
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They fixed the problem, But my appointment was for Monday for a 2 hour job. They didn't touch the car until Tuesday. After I picked it up the trunk latch no longer worked (a new problem). Had to go back so that they can fix the latch, which they left lose after fixing the original issue which was not latch related.
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May 2024 by Bill Wright
We had our SUV repaired by Gifford after a minor accident. They did a very nice job repainting the damaged area. I picked up the car at night in the winter, and did not notice some scratches on a part of the car that they had to remove for the repair but that had not been previously damaged. This is where I give them high marks. I called them, brought the car in, and they took full responsibility. They did not argue, but instead promptly scheduled an appointment for them to repaint the part that they inadvertently damaged. We all make mistakes, but they owned up to it, and for that, they earned a repeat customer.
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April 2024 by Chuck DuBois
Been going here for years...VIP WORK
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April 2024 by Damaris Morales
Gifford auto body made the process of getting my truck fixed extremely easy. They answer calls, no automations. Top notch customer service. And my vehicle looks great. Check it out for yourself.
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March 2024 by Gary Fennessy
Great people to deal with!
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March 2024 by K.K.A PRABU
They are the best in the business. They fixed my car in 4 days. Very accommodating and friendly. Highly recommended.
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February 2024 by Minavvar Vahabova
I met two kind ladies at the Gifford body shop.I felt myself at home.Kathy and Kelly were very nice to me and also they did good job.I fixed two cars and each time I was satisfied with the results.Thank you very much dear ladies
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January 2024 by James Ingram
Great...keep up the good work !!
