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April 2024 by Jim B.
I recently visited PetSmart and had a somewhat mixed experience. The store itself is well-organized and stocked with a wide variety of pet supplies, making it convenient for all your furry friend's needs. However, I had a disappointing encounter with an employee named David, who was the cashier at the time. Unfortunately, David's hygiene left much to be desired. On multiple occasions, it was evident that he had a strong odor, his clothing appeared unkempt, and it even seemed like he may have urinated on himself. It was particularly concerning to see that his shirt didn't fit properly, giving the impression that he may not have taken care of himself before coming to work. This lack of professionalism was off-putting and detracted from an otherwise pleasant shopping experience. Despite this, I must acknowledge that other staff members at PetSmart were friendly and helpful, assisting me in finding the items I needed for my pet. The store's layout and cleanliness were also commendable, creating a comfortable environment for customers and their pets. In conclusion, while PetSmart offers a wide range of pet products and a generally positive shopping experience, attention should be given to maintaining a professional standard of hygiene among all employees to ensure a consistently enjoyable visit for customers.
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December 2023 by Erin Conner
Went in for something for my sick dog, the cashier (receipt says 642642) harassed me for only buying one thing for my dog 'for Christmas'. Obnoxious. Don't know if it's the individual cashier or corporate pushing to increase sales basket that's the core problem
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December 2023 by Linda Buono
Employees very helpful and friendly. Big selection of products
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December 2023 by West Rochelle
Friendly helpful staff
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December 2023 by Miguel Angel Santa Cruz
Everything for the furry ones
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December 2023 by Olivia Luisi
It's a petsmart... adopt don't buy
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December 2023 by Michael Horn
Had what I needed displayed prominently. Easy quick and friendly.
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November 2023 by Sherman Lyerly
Great staff and products. Greet as soon as I walked in. Questions answered with escort to location of the item needed.
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October 2023 by Laura Finlaw
Cashier and floor help was veey gelpful and knowledgeable. Very pleasant cashier. Good supply of food.
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September 2023 by Douglas Schiffman
I was looking for 2 items. Found them both very easily. Employees were very friendly
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September 2023 by lisa labenski
Bianca at Freehold PetSmart is an excellent groomer and lovely person. She has groomed all of my dogs. They love seeing her.
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August 2023 by Victoria Deluca
We have been brings our Australian Labradoodle Cookie to Petsmart Manalapan for almost a year every 3 months, We love Julissa she is our groomer & she is kind & patient. She follows our direction & is knowledgeable on our breed. WE LOVE JULISSA :)
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July 2023 by Jaime Albert
I have been dealing with 2 twenty one year old cats with health and eating problems. The selection is great, and you can buy single cans, pouches, and soups, so if they didn't like it I wasn't stuck with a full case of food. Also, some Petsmarts sell prescription food in individual cans. Staff has always been very helpful and supportive, and if I needed to return something, super easy.
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May 2023 by Melinda
This will be the next store in that shopping center going out of business. They are chronically understaffed, the app where you can place your orders for pickup never notifies you in the orders are ready, you get to the store to pick up your order and you still end up waiting in line because they don't have enough people to address your needs.
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May 2023 by Zina Trahtman
Don't like this place. very uncomfortable, short stuff manager not pleasant and grooming salon also not pleasanthen some of the groomers have no much knowledge to deal with the dogs but can put you on the black list if they can handle tge pet.