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April 2024 by Stephen Kenney
Been a member here for years and the gym was always good, not great. Recently switched gyms and have been trying to cancel my membership and they couldn’t make it more difficult if they tried. Obviously you can’t cancel in person or over the phone because that would make it too easy. It has to be canceled through their website which if you don’t remember the password to your account, takes 24 hours to send you a link to reset it. All the while you have a 15 day notice period during cancellation where you’re responsible for any payments charged to your account during that time so if you want to cancel your membership cancel 15 days from when you want to, to avoid being charged for a whole month you won’t even use and then there’s a $106 cancelation fee because well why wouldn’t there be. Was really disappointed with the whole process after being a member since 2018. Just seemed like a very cheap money grab.
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January 2024 by Izabela Grzebyk
Worst gym and customer service ever. If I could give this place -5 stars I would. I have been a member of this gym for more than two years. Out of nowhere the gym increased my membership fee by $10 without notifying me and claimed it was justified because they changed their hours to 24/7 but they did not charge my partner the same $10 extra even though we had signed up on the EXACT same day. When I tried to resolve the issue they gave me a piece of paper telling me to submit a ticket to corporate. Corporate never reached out to me. The assistance manager at the gym could not help me whatsoever and said I would need to rely on submitting a ticket and hoping corporate would get back to me about the issue. I had another issue where the app wasn’t working and the assistant manager told me to submit a ticket. The problem was never fixed. The assistant manager and claims he knows just as much as the “manager” who never shows face. There is no way to contact said manager and when you ask the employees for his contact information they say they’re not allowed to give it out. Additionally, this gym lets middle schoolers and high schools enter the gym for free by sneaking in after a paying member and let them take up space for PAYING members. Their penalty policy for this sneaking in is to charge the MEMBER $15 because they “let someone in”, so you purposely have to shut the door on someone’s face to not get charged. I tried to let my partner (who is a paying member) in behind me and I got charged $15. This gym is an absolute joke and needs to be shut down.
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December 2023 by Cynthia Belovin
Just signed up with Patrick. He was knowledgeable and friendly. Gym is very clean!!
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December 2023 by Af Jam
Canceling membership is terribleCustomer care is terribleStaff doesn’t know what they sellingApp showing different price
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November 2023 by Ozzie Kao
I’m looking to get in shape and the Jersey Strong Manalapan gym has everything, all the equipment and classes I need to achieve my goals.
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November 2023 by Roman Kucherak
Very pleasant staff and great location! A lot of available equipment and the gym is not packed. Greatly recommended!!!
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November 2023 by Chris P
Everyone is friendly and helpful! I really enjoy going to the Manalapan Jersey Strong
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November 2023 by iVera
Just joined Jersey Strong few weeks ago. Very good Zumba class. Sales people little pushy about personal training. Overall good experience.
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November 2023 by AJ Levine
Patrick was very helpful and good at explaining everything I need to know
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November 2023 by eve seidman
Wow Pat is amazing so accommodating! Helpful & patient.
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October 2023 by Bianca Pujara
Great classes! Gym is clean
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October 2023 by Sal Arena
Ben did a great job showing me the gym and equipment as well as explaining the membership packages
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October 2023 by Kylie Courter
Gym is very clean and weights are always re racked.
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October 2023 by Dan Colgan
Very clean, not over crowded. Definitely a good place to work out.
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September 2023 by awol1209
I have no problem with the gym but they make it absolutely IMPOSSIBLE to cancel a membership. Cannot cancel in the gym and I get the run around on the corporate number. I have been trying to cancel for MONTHS. Nice facility but TERRIBLE system. What do I have to do to cancel???
