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July 2022 by Gerard Cudzil
One of the Top 3 Banks ... My Bank, Love 'em!
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January 2022 by Scott Schleiffer
Top notch customer service and very efficient!
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March 2021 by tony delleani
Friendly, courteous, efficient staff easy to work with!
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February 2021 by Davit Maisuradze
Very good service and helpful.
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May 2020 by nick crisalli
30 minute wait every single time because they only have one lane open at the drive up.....
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January 2020 by John P.
We have been dealing with Chase Bank for years and are very happy about the service, the professional manner in which the staff has dealt with us etc.
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February 2019 by Victoria Noelle
Rude, possibly incompetent employees :including a supposed manager named Gary. I should never have to return to a branch because a supervising teller read a check that I was cashing from my employer wrong, and instead of verifying it with either my employer or I, they just guessed and Wrong. Then when I tried to call the branch to find out what I needed to do now to fix the problem they said "well you need to come into the branch with your license"- No apology No explanation, and the fact that I had two children under the age of 5 with me did not phase them- they added the drive-thru was not acceptable either. All because of an error they made! I don't have a personal checking account with them currently and I'm glad I don't, but I'll make sure my employer knows about the situation for sure.
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December 2018 by Ion Repida
Terrible costumer service experience!! I wanted to notary some docs and was told to go to UPS, the bank worker was to lazy to do it. Went than to other Chase and done it without any problems. Hope someone from costumer service department will read this....
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December 2018 by Sui Siu
Deposit money to my checking account, and I want that money go to my retirement account. The bank officer found out she doesn't has license to do that, and want me to sign a form and I will be able to do it on line after 24 hours. After 2 days. I have try to do it online and call your bank to help, at that time, no one is able to answer my call. The message gave me banking ctr phone #. spoke to FOUR difference person, every time they ask 5-6 questions. And wait and wait to connect to the next person for help. Finally the last person " The 5 person and 14 minutes wait " help me to finish the transaction. I totally spend more than hour and a half for that.
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June 2018 by Brett Spillman
Jordan and Gary are the best
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June 2017 by Jeff B.
This branch is the worst! Rude employees, takes for ever for service. Management isn't much better. They don't seem to care about customers. Gladly taken my business elsewhere.
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February 2017 by Beverly Gearhart
I always go out of my way to go to Towne Pointe for their excellent customer service.
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January 2017 by Chris M'Gonigle
Super customer service.
