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August 2024 by Joey
Best customer service ever sergio is a great worker he puts in so much effort in the job
Im there like 3 times each week and he is always there with a smile and great help quickly and nice
Sergio is the best
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May 2024 by Brian B
Great employees
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May 2024 by Ann Rippert
Went to Mahwah, NJ store and received excellent service. The employee was pleasant, courteous, and helpful.
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February 2024 by Jordan Brown
V is very helpful and very friendly. Highly recommend
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February 2024 by Jena Vignola
The young guy who works here is excellent. Always friendly and helpful and will go above and beyond. He is great at moving the line along quickly and making suggestions for packaging and shipping and pricing. The lady who owns the store is a different story. She has absolutely zero customer service bones in her body.
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January 2024 by Jim Kimball
I went here to return an Amazon order which is supposed to be free but this location charges to tape the box closed. It doesn't say anywhere in the return instructions that there will be a fee. As I left I heard the manager say to me, read the instructions. He was even helping someone else. Very poor customer service.
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December 2023 by Paige Elizabeth
I come here quite frequently and it’s always the same young guy working by himself. He is very nice, helpful, and patient even while it’s busy and there’s a line of people to the door. =]
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December 2023 by Marissa Minuto
The lady there is so rude and will give you the hardest time for any amazon return because she dislikes doing them. She even made comments we should pay $5 per item return plus packaging.
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December 2023 by S G
Best costumer service!!
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December 2023 by Meir Appel
This place seems to be permanently closed.
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October 2023 by Member Chat
It’s an unlucky day if you have the Indian lady UPS worker working there that day. She will tell you your crazy, your package which says it it was 100% delivered days ago is not there. You will come back twice after confirming with customer support that the package is there. She will tell you that she searched the whole store for days and just minutes ago checked and it wasn’t there. You need that package that very night and will lose your patience, go behind the counter, and see you packages sitting with your box number in open view. She will tell you: go get another UPS store box, don’t come to this UPS anymore, we don’t want you, that she’s tired, that she doesn’t want to be here, that it is your fault for not coming for the package the very hour it was delivered. That she has better. things to do. That there is something wrong with you for grabbing your own package that she lied twice about and refused to give to you. This lady is ruining your business. To the owner: get better staff, and by staff, I mean this woman. She makes people including myself stop purchasing a box here and purchasing at the UPS store in Ramsey which has MUCH BETTER customer service.
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October 2023 by Mike Cardona
I went to UPS store Saturday morning 9/23 and what horrible service. First I carried in a 40lbs printer packed in box, wasn’t easy. The tape did not hold on top of box. Female worker, stated box had to be taped. Obviously I couldn’t carry big heavy box back out so I saw a tape machine on their counter. I started using the tape to tape top of box and she stated “you can’t use our tape”. I was so annoyed that I picked up my box and put it back in my car , drove off to another UPS store in Ramsey. So much better and helpful service. They even lent me a hand cart to carry box in and taped my box for me. I would give Mahwah UPS store a zero if I could.
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September 2023 by Susan Neren
Wonderful staff… friendly and helpful!
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September 2023 by Tzippy Pollak
Great costumer service! Quick and professional
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September 2023 by Jess M
Nicest guys that work there , they are very friendly and helpful! Love using this store
