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October 2023 by Wyatt Brown
Reputable shop from all my research, but I can only speak for Total Performance’s customer service as I never worked with them based on the awful lead up to my scheduled appointment. Unfortunately, despite stopping in at the shop months in advance, emailing a list of components and calling multiple weeks in advance, TP decided to change the timing of the drop off process with me with no advance notice and provided me no alternative but to "bring them over now". Theresa then proceeded to tell me how she was trying to “work with me” to schedule and when I suggested that this change in timing had nothing to do with me and everything to do with them, Theresa decided to immediately cancel my appointment all together. Nice right, months of planning, emails conversations, and then bang, Total Performance pulled the rug out my appointment because I spoke up about the problem a schedule change caused. Thanks for wasting about 2 months of my time and energy. Read the other reviews, it’s obviously your world Total Performance, the customer is just passing through.
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August 2023 by chris koufodontis
First time customer : I honestly, can say that I’ve been to several repair shops for my issue, and these people were the only ones to correct the issue.I found them out of luck and I’m glad I did, their staff is extremely courteous, very professional. Their accommodations were more than adequate, and they really went the extra mile to make sure that I was happy after everything was done.This is very few and far between these days and I wanna thank everyone there for doing such an outstanding job.
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July 2023 by Mark Foley
I cannot say enough positive things about Total Performance. The staff is incredibly responsive, welcoming, and honest. It's no wonder there's always a wait to have your vehicle serviced there. Their exceptional service and expertise make it clear why I wouldn't trust my Jeep with any other auto shop. Total Performance truly goes above and beyond.
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July 2023 by Jude C
I have been going to Total Performance for almost 7 years now, and there is no one else I would trust my Jeep with. Chris and his team/family are very down to earth, knowledgeable, honest, and hardworking! I get compliments on my jeep almost every day and love all the work Chris has done to it. I will no doubt be a life-long customer to Total Performance.Services: Transmission
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June 2023 by Don C
Chris and his staff beautifully TRANSFORMED my stock Jeep Wrangler Sahara Unlimited in 2012 with a full AEV lift kit, wheels, tires, spare tire carrier etc... The build was everything I expected and more. For anyone worried about vibration or the dreaded "death wobble" on a lifted Jeep, take your Jeep to Chris as my Jeep drove MUCH better after the AEV lift kit was installed. Fast forward 10+ years and my Jeep is still a head turner, and the work Chris did is still going strong today. I would give 6 stars if I that was an option and have recommended Total Performance to everyone over the past 10 years who has stopped me and asked me about this beautiful build !
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May 2023 by Philip Sitver
Been brining my cars to this place since I was 16, with my old 01 wrangler. They're top notch, fair, and honest. Best mechanic in the area
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January 2023 by Patrick Petruccello
Excellent communication prior to getting service. Explained everything, answered questions and even able to accommodate a last minute request.The place to bring your Jeep or 4x4! I will be back.
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December 2022 by john gibson
I would never have these people work on my 1979 Jeep CJ7. Stopped in 8 weeks ago (October 2022) to make appointment for them to look at the carburetor, as the truck was running rich, and to look at the steering as it is sloppy. I was told they were busy and they could not look at the Jeep for 4 weeks. I made the appointment for November 17th 2022. I also told them the Jeep had been completely renovated from the frame up and did not have doors or a top but I do have a cab cover. They told me no problem.The day before my appointment I called to confirm and I was told they all had the flu and they could not take the Jeep. I understood and they said that they would call to reschedule. It is now December 2, 2022, I called to see when I could bring the Jeep in for the scheduled work. The guy that answered the asked if the Jeep had doors and a top; I said it only had a cab cover, no doors or top. He said he would not take the Jeep as it is too cold to drive and hung up the phone.After waiting 8 weeks for these people, they now do not want to work on my Jeep because it is too cold for them to drive it.I do not know why anyone would take their vehicle there for service.Service: Auto engine tuning
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December 2022 by Buddy O
I brought my truck in for repair, I was given an estimate which I was ok with. I supplied the part for the repair, when I picked up the truck they welded the part on the wrong way, they told me they had to make modifications to make it fit.If they put the part on the way the old one came off there would have been no modifications necessary. Because of the mistake it cost me $200 in labor more then I been quoted. They did a nice job on the weld but I was not pleased overall. Bill O UPDATE Do you really think because you made a mistake over 5 years ago customers should not know of how you conduct business, by posting a response on the review is not reaching out to the customer you should not have charged the customer(me) for the extra labor for correcting your mistake.
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November 2022 by Hh M.
Absolutely the best wrangler service anywhere. Took my old baby Wrangler and made her better than new. Great communication with office staff. Priced right and the repairs needed were done with no excuses. Instead of other garages coming up with unneeded bs, they got right down to what was essential and did the work in a timely way and priced right. If you love your Wrangler do not look anywhere else. Love to take her driving now. Feels as good as new. Thanks to all.
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October 2022 by Bill Cubellis
Very friendly and organized. LOTS of jeeps worked on here. I had a rear main seal leak with my 2001 TJ. They repaired it in a timely fashion and tested it extensively before returning it. It's been bone dry for weeks now.Service: Engine repair
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September 2022 by M M
They work on other 4x4s as well, not just Jeeps!I've brought my vehicle in to replace my suspension (shocks and leave springs). I brought it back a year later for a winch & winch mount install. Great job. It's great having this local resource! Communication was great.Service: Steering & suspension replacement
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September 2022 by MARTINO MARIELLA
YOU OWN A JEEP WELL GUESS WHAT TOTAL PERFORMANCE IS WHERE YOU WANT TO BE HANDS DOWN.........HUMBLE, KNOWLEDGEABLE, PROFESSIONAL SUMS IT UP..........CHRIS & TERESA THANK YOU IT WAS A PLEASURE DOING BUSINESS......
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September 2022 by M M (Grrrly)
They work on other 4x4s as well, not just Jeeps!I've brought my vehicle in to replace my suspension (shocks and leave springs). I brought it back a year later for a winch & winch mount install. Great job. It's great having this local resource! Communication was great.Service: Steering & suspension replacement
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August 2022 by joe justus
If you own a Jeep Wrangler or any other Jeep model for that matter, these guys are outstanding OlllllllO
