-
July 2024 by Travis John
No complimentary breakfast no pool no coffee in the morning but the beds are very comfortable
-
June 2024 by Sam Lamacchia
Saved some money with the famous Mason Jar restaurant within walking distance and McDonald's next door.
-
June 2024 by Paula Restrepo
Food & drinks: Very disorganized, and dirty tables. (They don’t have enough stuff) they don’t even know how to control when you reserved breakfast included or not. But the lady I charge of the restaurant was very nice and tried her best to make it right.
-
June 2024 by Elisa Carrithers
Outdated, bed comfortable, breakfast Tavern 17 was great. Need better coffee.
-
June 2024 by Steve Beck
Poor customer service. Front desk girl was on her phone and appeared very bothered by us trying to check in. Sassy attitude with no care towards customers/guests. Have stayed here multiple times in the past but this experience has made it so we will not again. Probably a bad apple but still a poor look overall.
-
May 2024 by Saad Haq
While the hotel itself in every category is the absolute best in and around the area, reason for my writing this review is their Conference/Banquet Hall. If you looking to do any type of an event and Mahwah is within your reach, I urge you to check this Hotel out. Sales Manager's name is Dina Perez. Words CanNOT/will NOT do justice to describe the amazing person she is. While Customer Service overall and specially since Covid is on a decline, Dina takes the word itself to the next level. I/we needed to hold an event and amidst the planning phase, had some tragic occurrence in our community. Dina went out of her way to make sure everything was perfect so the event itself would be great. And thanks to her and her team, it most definitely was. Mayor and Police Chief of Mahwah were also present and spoke highly of the event, credit of which goes all Dina and her team. The entire community/friends/relatives were so grateful and thankful to her and her team.
I can write another 1000 words but as I said, words will not do justice. I urge everyone looking to do any type of an event with Mahwah being in the reach, please check this venue out. Location, cleanliness, ambiance, price and last but not least, Customer Service, this Venue/Hotel has it all. An absolute gem of place.
-
May 2024 by Joyland Hayes
Went to a late night comdey show in west nyack...hotel was close clean and comfortable.
-
February 2024 by Scott D.
Circa 2000 hotel with zero investment in renovation. The only thing that seems to be thriving is the Enterprise Rental Car on its premises.
-
February 2024 by Diane Queen
Just checked in, the girl at the front desk was sooo rude!!! They advertised that they have a restaurant which is not open and they don’t have a liquor license. If I didn’t have to be at a funeral in an hour I wouldn’t stay here. The room is outdated and is in much need of an upgrade. Will never stay here again.
-
January 2024 by Alexander Connell
Perfrct spot if youre looking to be at a central
-
December 2023 by Armen Dallakian
Got bitten by bed bugs on Nov 12, 2023. Almost a month later, the bites still bother me. See the picture.
-
December 2023 by R M
Stayed one night on a business trip in November 2023. Booked online with no issues. My room was ready earlier than 3pm so that was a good thing. My confirmed room upgrade as a Hilton HHonors member was not recognized by the front desk employee. I showed her the confirmation when I arrived and she gave me the upgraded room. No explanation of breakfast options or times.The room (they call it an Executive Suite) was underwhelming. This is a hotel in need of a makeover. Multiple scratches on every piece of wood furniture. No napkins at the coffee pot. The leftover food I had delivered for an early dinner sat outside my door in the hallway all night and was still there when I checked out. It didn’t bother me but it is a huge insect/rat attraction. And the desk chair is one of those irritating leaning chairs that so many hotels bought years ago that feels like it will fall over backwards when you lean back. (No, it did not have a control to stop the reclining back. They never do…)The bed was very soft. I like that but some people do not. The AC/Heater (wall mount under the window) was not operating properly. I woke up several times with the room so stuffy I could not sleep. The bathroom door cannot open or close with a floor towel in front of the toilet. Shower was ok.This property is on a high traffic road so should have plenty of business. Spend some money and update everything is my suggestion to management.
-
December 2023 by Kenneth Washington
Noteworthy details: Extremely friendly and professional staff.
-
December 2023 by Diane Carlucci
I always try to stay there when I'm in that area.
-
November 2023 by Brazile Vera
My husband’s car was broken into, window shattered, center console rummaged through & belongings thrown throughout the car. When seeking assistance from the hotel, we were informed that the hotel parking lot did not possess cameras but instead has a sign declaring “park at your own risk”. No action was taken nor preventative measures. Will never stay here again.
