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October 2024 by Mary Massood
working with Monica in Mahwah on many projects is effortless. She knows her products and understands the details. Her attention to detail makes it easier for me. Thank you Monica
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July 2024 by El Padre
Joseph Violante is a class act and working with him is nothing short than excellent. Knowledgeable of the products, customer oriented and delightful to work with. He met all of our needs and made our experience stressfree... Ferguson has a very wide selection at decent prices. It's the service that drew us in
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July 2024 by Ufaq Zehra
Omg, you will find quality product in different price range. We got the faucets and now we are getting chandeliers from there too. Very friendly staff.
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July 2024 by Jason Reid
This is along overdue review of Ferguson, specifically Colleen Lutz - a salesperson at the Mahwah NJ branch.
Over the past 7 years, I have bought a full set of kitchen appliances, bathroom and plumbing fixtures from Ferguson on 8 separate occasions. On each occasion, I have had a superb experience. On each occasion, that superb experience was solely because of the great and unmatched efforts of Colleen Lutz.
I cannot say enough good things about Colleen. If the assets of a business are its people, then Colleen must be Ferguson’s greatest asset. She is everything that you could want in an appliance/fixtures supply partner.
Colleen always takes the time to understand her customers’ needs. She puts herself in the customers’ shoes and then delivers the full resources of her organization to satisfy those needs. Her prices are always very competitive. She always searches a vast repertoire of appliances to deliver price-effective alternatives. She provides superb advice on what to order, when to order and how to order.
Colleen is also a magician in solving seemingly intractable problems. She has been able to facilitate exchanges of faulty products and get her service partners to move with uncommon speed, efficiency and professionalism.
Colleen herself is a wonderful person. She is always bubbly and full of joy and happiness. She is always a pleasure to speak with on the phone. Her positive mood is infectious. Her laugh can always pull you out of a down mood or make a difficult day seem bearable. She is friendly. professional, empathetic and human.
Colleen is true asset to her organization. She is the single biggest reason why I have stayed with Ferguson.
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July 2024 by Rocco Santomenno
Need more display space
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July 2024 by Scott
Terrible experience. Constantly had to follow-up with their sales team to get quotes, updates, etc. When we would get someone on the phone, they'd promise to get back to us within a certain timeframe and never would. Then as we were close to finalized on a $4k order, we saw a $6k charge on our credit card. We were told they ordered 2 vanities by mistake, so we spoke to the showroom manager. She apologized, said it would be refunded and that she'd get it fixed... that was last week. The $6k charge is still on my card and they've continued to be very slow in updating our order. When we tried to follow-up with the manager today, we were told that she is out of the office this week. Words can not describe my frustration.
EDIT: WE GOT OUR MONEY BACK AND WE ORDERED ELSEWHERE. I EMAILED VICTORIA PER HER RESPONSE TO THIS REVIEW AND I RECEIVED AN AUTO RESPONSE SAYING THAT SHE'LL HAVE INTERMITTENT ACCESS TO EMAIL UNTIL THE END OF THE MONTH. ITS BEEN A WEEK AND NO RESPONSE. A FITTING WAY TO CLOSE OUT MY EXPERIENCE!
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November 2023 by Michael Sapienza
They were very helpful helping me find what I needed, paid my bill and got out of there quickly. I had only wish that they had given me a better discount seeing as I am a contractor.
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November 2023 by pati G
Beautiful display for the house
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November 2023 by Justin Kane
Polite workers merchandise
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November 2023 by Max Mamay
I like that a huge showroom
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November 2023 by Glenn Oneill
When you want more Ferguson is the answer
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November 2023 by Veronica Lewis
Shared recommendations such as chrome for my white and light blue bathroom. Provided choices for my new bathroom in regards to design. Listened to what I needed. Presented designs for hardware and a toilet. Was not pressured.
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August 2023 by Nick Torrisi
My wife and I went here looking for bathroom vanities. We were told to browse around the store and come to the front desk if we needed assistance. When I went to the front desk there was a gentleman in front of me who was being helped by the front associate at the front desk. I was waiting in line behind him. A female worker came up and asked if I was being helped, I told her no. She then began to help me when another customer walked from across the store and told her they were in the store for 10 minutes and needed help (meanwhile my family and I were in the store before these other customers came and did not have any appointment). The female worker told me sorry and proceeded to ignore me and my presence, she then said “ohh do you want to put your name on the list to get assistance”. I stated to her absolutely not, you have horrible customer experience and I will never spend any money in this store. We went to a different bathroom supply store a few miles and were treated like gold and got all the supplies we needed for our bathroom.
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August 2023 by justin gikas
Natalie at the front desk is very knowledgeable and was able to accommodate me immediately after taking care of another customer. Thank you again for making my transaction seamless! She is a 5 star employee!
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August 2023 by Ray Leonard
Great store and great service. Shopped here a few months ago for bathroom vanities.
