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August 2024 by Paul S
Every review about the old man’s rude behavior is true. lol
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August 2024 by Stephanie Falero
Im in front of it right now as we speak.
Omg how rude and is the guy that works here. It is 9.53am I walk in there all cheery, Good morning and nothing. Just an abrupt and rude response. The. He threw the receipt on the counter. Like if you don’t want to work here then quit but there is no need to be so rude!!!!
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August 2024 by Laura Ferguson
These guys crush it. Always friendly, always happy to help.
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August 2024 by Andres Sanchez
One star for this location is too much. The older man that was there when I went today was not helpful at all, rude and has no sense of what customer service is. Not sure why he is working at the store but definitely this is bad for business. I’ll make sure to do everything in my power to never return here ever again. Makes sense with all of the poor reviews this place has. I’m surprised it has that many stars.
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July 2024 by Maks Ji
You don't know how to read reviews. Everyone wrote above about an old employee. So fire him. Why should a company's reputation suffer?
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June 2024 by Amy Yang
The older man working here is very rude. Had very bad experience there.
I'm returning a phone, all I want is to take a picture as an evidence of that return. The old man refused and has very bad attitude.
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May 2024 by Carolina Gonzalez
I am Hispanic so I speak very little English, today, May 14 at 4:30 pm, I went to make a return, the older man was very unfriendly and did not even answer the greeting, and when I tried to use the translator to tell him what he wanted, he did not He left me and left, started talking and told me no. In any business, customer service is important. I felt frustrated that they didn't even make an attempt to know what I needed.
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February 2024 by Victoria Lyubezhanina
Terrible customer service. The old man was rude and just walked away when we were talkingWe needed to print one paper but he said they don’t have printer there when I clearly know they do …… terrible
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December 2023 by Shareen S
Rude and unhelpful
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December 2023 by John Pivarnik
Service is consistently reliable and friendly!
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October 2023 by Laura Ospina
I had a terrible experience today in this place. As most of you said, they younger guy is amazing but the older guy is rude and not professional at all. I was supposed to return something and he tried to force me to buy tape, argue with me about the size of the label and made me go back home to close my bag with tape….
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July 2023 by Michael Lee
Terrible customer service. I had someone go to the store yesterday and they said my package would arrive at the store today and to come pick it up, but the ups tracking website says out for delivery, so all I wanted was a confirmation of whether it has to be picked up from the store or if it will be delivered to my house. The worker who received my call did not help whatsoever, saying that he has no idea where my package is. So how is it that when we went yesterday they knew it would be coming to the store today, but today this guy has absolutely no idea? And to top it off, he sounded really uninterested and answered in a very unhelpful tone. Please do better to have your workers at least sound like they want to help you.
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April 2023 by Douglas Arango
As per other reviews on here. The older gentlemen working here is very rude. I had a note from UPS on my doorstep to pick up my package to from their location to “keep secure” I went to pickup, he told me it wasn’t in the back. I asked if he was sure and he raised his voice with me, a very unprofessional old man.
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December 2022 by Ankur Jain
This is run by a father & son. The son is great… courteous, professional and knows what he’s doing. The father is an obnoxious, angry old man who makes it seem like he’s doing you a favor. Never using this UPS location again, plenty others around.Son- might be time to get your dad to retire. Bad for business.
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September 2022 by Matthew Wu
The older Indian guy at the counter was very rude and had a negative attitude. Scammer mentality and tries to argue with the customers.The one 10 minutes away in Florham park downtown is way better, much more professional staff with better customer service
