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June 2024 by Craig Lang
Wonderful quick service for a computer that wouldn’t post.
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April 2024 by Tim
I went in to get my laptop fans fixed. Pickup up the PC a few days later and fans were still dysfunctional.
Emailed PC Problems about the issue to get it resolved...no response.
I waited around ~3 weeks and emailed them again...no response.
Poor communication + Lack of Fixing issue makes me believe they are a low value business.
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January 2024 by Tim Radcliff
Recently walked into PC Problems to ask about a home Eero network issue that I was expecting would require time and potentially substantial cost to address. Maurice listened to my lengthy description of the setup and specific issues, and suggested a 0 cost fix to try before scheduling a visit to diagnose the problem. The suggestion worked perfectly and no issues since. Will be going to PC Problems for all computer and network related issues from now on. Thanks Maurice!
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June 2023 by Globin
Just called to ask questions about the store, opportunity to help, intern, or even a suggestion about where to place focus as I’m studying for computers and a woman rushed me off the phone, leaving me with unanswered questions and a gesture of “good luck” to send me on my way.My luck will definitely be good compared to what luck I had on this phone call.I haven’t been in the shop, but this one star is for the customer service. The sale begins before walking in the store and I hope the owner of this business is sensitive to that. Staffed with the person I spoke to, I can’t trust anybody behind the doors of PC Problems.
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December 2022 by Amanda Loughran
This is a long overdue review. Maurice came and cleaned up two of my computers and had them working like new. One was an older Mac, and one an ancient Dell. He was amazing and all his tips were so helpful. He is helping to save the environment by fixing instead of selling. Very rare service model nowadays. We love PC problems and would highly recommend then to anyone.
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December 2021 by Jenn M.
Trying to support a local business, but was charged $100 in labor to replace a laptop battery! Ridiculous labor charge was not explained upfront, front desk person was terse and snippy, and they have unhelpful business hours (9-5 pm Mon-Fri). I was told that arriving at 4:45 pm would cause them to "stay late" - isn't 4:45 pm BEFORE 5 pm? I love my town, and shop at many local businesses - I will never go to PC Problems again!
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October 2021 by Joseph Bloom
the best
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June 2021 by Matthew Horn
I have been a client of PC Problems for about a year. I can't thank them enough for how responsive they are any time that we call . This past Saturday our system was down due to a power failure and Carmen was able to get us up and running in less than half a hour. This company outshines all my previous IT support firms. You can't get better than PC Problems to solve yours.
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February 2021 by Randy Hurley
Carmen and his team have done a tremendous job for me. They improved my home connectivity by switching me to the eero mesh network. They recommended, secured and set up my new laptop. They have now even, very quickly, diagnosed and fixed a small glitch in the laptop. PC Problems handles the A to Z of computing! My one stop shop for all things computing! Thanks to Carmen and his team at PC Problems!
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December 2020 by Aristotle G. Mirzaian
We have taken 2 PC's to PC Problems. Each time Maurice identified the problem within a day, suggested that we contact the manufacturer since it was covered under warranty, and never charged us anything. Honesty, integrity and incredible service. If I could I would give them 10-stars.
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April 2020 by Dave Grewcock
I am a big fan of Carmen and PC Problems. They are responsive, knowledgeable and helpful. They helped us set up our business computers and phones at our PrideStaff office in East Hanover and then afterwards provided advice and counsel about changes and improvements. Highly recommend this company!
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April 2019 by Mary W.
Carmen and his crew at PC Problems has always done an extraordinary job for me whether I am in Madison or traveling throughout the world. I just contact them and they are on the issue and fix it right away. I, like many, live on my computer so I need it attended to right away and PC Problems does just that. Thank you all for your commitment to me and my business. Mary Anne Walk
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March 2019 by Audrey H.
Personal and professional service right in downtown Madison. It may take a little longer, but I appreciate the attention to detail and knowing that a repair is done right by an experienced technician.
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October 2018 by Paul Naftali
I've been a personal and business customer for 10+ years and Carmen, the owner always comes through for me. He's willing to analyze any issues to arrive at a customized and affordable solution. Not to mention he really knows what he is doing. Handling my office of 25 people and 25 computers can't be easy, but he always takes great care of us. Highly recommended!
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August 2018 by Melissa Missy Drozdoff
PC Problems helped me recover lost data; transferred it to a thumb drive so I could send my computer for repair under warranty. Couldn't be more pleased with their service and recommend them highly!
