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July 2024 by Min. Juan Nieves
Good service
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June 2024 by Richard Finnegan
Needed an early morning appointment. The Service Department opens at 7:30am and the shop starts at 8:00aam. Got there and was able to have Oil change and tire rotation done as requested. Javier at the service desk kept me informed regarding the progress of the work.
They even touched up the right front bumper due to some scratches which made them less noticeable. Really makes me glad I have been returning to Frank's for all my truck's maintenance.
From the lease to the purchase at the end of the lease everyone has been a pleasure to do business with.
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December 2023 by Michael Pezzolla
feels like home
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August 2023 by Dot S.
Frank's GMC has it all. Just left the place with my 2nd 3 year leased vehicle. Both were GMC Terrain. I am treated like a Queen in this place. Everyone is so friendly and helpful. Khaled (pictured with me) makes sure I get the best deal and Sam helps lock it in. I've even met and talked shop with the owner Frank who is very personable yet professional. They make you feel like family here and take care of you and your vehicle whenever you need help. I highly recommend this place. Love it.
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July 2023 by Luis Bonilla
The entrance for part department is around the corner on New Jersey Ave.
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June 2022 by Chuck E.
Mark Hanley is the best in sales. Once you buy it, they don't forget you. This is our third go round with Frank's. They'll work With you. Service is stellar as well.
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August 2021 by Richard J.
Absolutely the rudest business ever. We give them 250k work a year and they still over charge us and do work we didn't ask for. Nasty on the phone. I also watched one of their guys hit a customers brand new Denali. Then out touch up paint on it. And then argued with the guy who said this wasn't like that when I got here. (Was also just there to pay for another truck). I let them argue then as I left (for my last time ever) told the guy to have them check the cameras. Because I saw it with my own eyes... They do a tone of business. No one is special. And they don't care about you or how much business you give them. Go somewhere else. Or you'll end up on here too.
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January 2021 by Colleen F.
Thank you to Matt Dawson and all the mechanics involved fixing my car. I had just about given up on it, then I decided to take it to Frank's where they are experts on Chevy cars. They found and FINALLY FIXED several problems that I was dealing with for 2 years at a former mechanic. Dealing w/Matt was an absolute pleasure. He was very pleasant and informative. I'm glad I went to Frank's because they gave me new hope with a car that I thought I lost all faith in.
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December 2020 by Mostafa B.
Just leased a brand new 2020 GMC Terrain and I am in LOVE with it. At Franks GMC, Khaled (salesman), made everything so smooth for me. I went in looking for a Terrain and walked out driving a 2020 GMC Terrain the next day. The process was so smooth and fast and very reasonably priced. Khaled explained everything to me in great detail and knew exactly what I wanted. I was very specific on what I wanted and the color I wanted, and he exceeded my expectations. He really knows how to treat a customer as family and I would recommend him to every customer out there looking for a GMC. I was hesitate at first and did not want to go car shopping during COVID but I spoke to Khaled over the phone and he assured me that the dealership was safe and they were taking proper precautions during these difficult times. I walked in the next day, and he was absolutely right! Every single employee was wearing a mask and all chairs were spaced 6 feet apart. If anyone is looking for a GMC, I highly recommend you go to Franks GMC in Lyndhurst and ask for Khaled, he will take good care of you and will be honest with you. It was by far my BEST EXPERIENC EVER!!!!!!! **** 5 STARS ***** TOP NOTCH DEALERSHIP *****
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September 2020 by Pasquale G.
thank you sam booth and team for a great job in the new lease of the 2020 acadia. the process was painless, seamless and very professional. as a repeat owner i appreciate all the hard work and professionalism. pls thank frank p. i highly recommend this dealership and its great sales and service team.
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November 2019 by Jennifer T.
My boyfriend and I went in to look at the Yukon's and had khaled as our sales guy. He is beyond amazing, caring and kind. He has talked to me many times and helped me with all of my questions. He is very honest. He helped us find the perfect Yukon and made the process so smooth and easy. Mitch helped us also and he was just as nice and amazing. They went above and beyond to help us, to make sure we were happy, to make the process go smooth and easy. Never have i ever been to any car dealership and had an experience this good. Most sales men play games, lie, and give you the run around and to me that's a turn off. Mitch and Khaled were nothing like that. Truly awesome men. They really do treat you like family, like a person, not just someone to make money off of. That's how you gain respect in my eyes. I will forever recommend them and this dealership to everyone. They gained two loyal customers. If you want a honest place and people who don't play games with you go to this dealership.
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December 2018 by Lauren P.
Just bought a brand new GMC Acadia at Frank's. I highly recommend coming here instead of any other GMC! The customer service is outstanding and it's a family run business so they REALLY do treat you like family. Down to every last detail they ensure you are 105% satisfied with your vehicle before you buy. They are not your typical car salesmen and don't try and sell you lemons or give you one liners. I've visited other GMCs that were closer to me but nothing compares to the caring nature and service you'll get here! HIGHLY RECOMMEND!!
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July 2018 by Suzanne O.
If you're looking for a quality used/new/leased vehicle this is the place to go. Ask for Mark Hanley. He goes above and beyond to make sure his customers are satisfied. Love my new-to-me Traverse.
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September 2017 by Lori D.
Purchasing a vehicle here couldn't have been easier and more pleasant! This is not your typical "cut throat" dealership. These are honest, hard working customer oriented people who do they best they can for the customer. Everyone I have met are knowledgeable, fact based & to the point regarding vehicle sales & service...no messing around! They treat you like you matter to them from the moment you walk through the door and actually care that you purchase a vehicle from them. There's no high pressure, double talk. Just plain 'ol honesty! If you're looking for a new vehicle & want a dealership that will go above and beyond the scope of the sale, then Frank's is the place to be! You won't regret it!!!
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October 2016 by Bobby K.
Great customer service top-notch take care of the people. From sales right down to service Mark an Mark and Matt great guys.
