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July 2024 by Beth S
The workers here need to learn some better customer service skills. I found the lady to be very rude. Instead of taking the time to help me switch my return label from Staples to here, she said I had to go to Staples or switch my label then moved my stuff aside and started taking the next customer. I left and went to Staples.
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June 2024 by Richard D
This place is awesome. There's never a line even when there's one because they're quick yet correct the first time.
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May 2024 by Richard Dow
The store is located in the Lumberton Plaza shopping mall on the corner of Rt 38 and Eayrestown Rd. with entrances off both.
Plenty of parking.
NOTICE POSTED ON DOOR
FRONT OF STORE IS A FIRELANE NO PARKING LOCAL POLICE ARE TICKETING!
Parking lot and building ADA compliant
The store is clean and very organized.
This location is full service.
Employees are friendly and professional.
Beaware that when using UPS for returns to merchants, the owner requests that the customer understand what form of return you are looking to make. For example, are you returning items that require you to pack and label or returns that are no packaging and label required. Apparently, some companies are using a UPS QR code that needs to be scanned to see this information, and he would rather have that information up front. I advise you to screenshot the return directions the merchant provides so there is no back and forth confusion.
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March 2024 by Hannah Johnson
I’m always prepared doing my Amazon returns beforehand so this store makes it very easy when I come in. Always fast and efficient service from the staff.
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February 2024 by Christina McBride
Not helpful at all. Trying to do an amazon return that started product had to be in originally packaging. No problem the item was in all the original packaging for the product but they wouldnt accept it bc it wasnt in the giant Amazon box that housed multiple items and was a ridiculous size to send one small item back into which isn't really the original product packaging. While that is frustrating and an annoying the employees working are smug, arrogant and jerks and were not even helpful!
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February 2024 by Jessica Nabors
Staff is awesome. They greeted me upon entry to the store and my return was done within 30 seconds. Easiest return ever.
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January 2024 by Randy Yasenchak
On New Year's Eve, I was in and out in under a minute. Store was clean. Staff was friendly. I was instantly given a receipt with tracking information on it.
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December 2023 by Kim G
Man at the counter is condescending & rude. Went into the store today witb an amazon package & barcode, & when I got up to the counter with the barcode the man said “This is a customer package, you need to put it in a box or envelope. You should read the instructions.” I have taken plenty of returns back and never saw this tiny writing. My mistake, but I don’t need a lecture from someone who is supposed to provide customer service. I said , “Oh sorry. I didn’t see that” and left the store. I won’t go back in here again. Rude. If you don’t want to talk nicely to the public maybe don’t work the register. Take your returns back to Kohls. UPS is not good service
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December 2023 by Jerald Shivers
Efficient, Courteous, Helpful, Patient, knowledgeable Clean!!! J Shivers, Lumberton, NJ 08048Happy Holidays,,,
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December 2023 by PHILLYS WEAVE QUEEN
Coming to this store for the 5th time and being disappointed every time I will never go there again . I had a package I was returning to amazon with a QR code that stated customer pack having no tape of my own it was open. The worker told me she couldn’t take it. No customer service solution was given just this is not our store’s policy. It could have been transferred to another box or easily just taped closed. I would have paid eve though I have prime. When you are in a customer service business you do whatever is needed to please the customer..
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December 2023 by Hello
People at this location give excellent service and are very Quick,Helpful,Professional
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December 2023 by Carolyn Duncan
Helpful and quick. I always have a great experience here.
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October 2023 by Daniel Fehl
I'm usually happy with people at this facility. Today I stopped by and they closed the store 7 minutes before their closing time of 3:00. I had a 1 minute drop off for an Amazon return now have to come back another day.UPDATE: I received a call from the manager explaining the employee requested and he approved the employee to leave early to take care of a personal issue.
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August 2023 by Mystie Farrow (Nikki)
Always very friendly and helpful
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August 2023 by Jaclynn Fenimore
Extremely helpful and friendly , every time
