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June 2024 by Fernando c
This place used to be safe and always made me feel safe to come at any time at any day, but for some reason the door is now open freely. I remember when you had to scan your debit card to get in and now every time i have to take money out or deposit at nights i have to be watching my back because it does not feel safe anymore i hope they do something about it.
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April 2024 by The Rock Collins
It was okay, I only went to the ATM. ??♂️
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March 2024 by sophia gres
I came to the atm to deposit cash at 2:40 and it was accepting cash deposits, when I inserted the cash it ate $235 of my cash and returned the rest. When I tried to cancel the transaction it did not return the cash. After it returned my debit card it said it was not accepting more cash deposits. I waited ten minutes to see if it’ll release the cash but it did not. I tried the machine once more and deposited only a dollar and it accepted it and reflected immediately in my account, this atm inside the building stole my money!
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February 2024 by Bravo Roxmery
Frankly, my parents went in today, extremely unprofessional setting. They felt uncomfortable with the way the Spanish lady spoke to them , very loud and non private at all. Very disrespectful and unprofessional setting. Obviously going into opening an account with them shouldn’t be everybody's business. Speaking loudly and so sassy isn’t right. No wonder there is so many bad reviews here. I only give it one star because Liliam is the only nice one there, we didn’t have a bad experience when she helped out my mom the other time. Without her nobody would go. This time she wasn’t there .
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January 2024 by Christine C.
I was in today to open a new account. Super quick & easy. Friendly & efficient customer service.
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January 2024 by YazB
I have called this branch a total of 4 times in the space of an hour and 45 minutes and I have yet to speak to a real person with answers. The automated system isn't recognizing my social or card number which is a problem in and of itself! When someone finally picked up, she was not from the branch and could not assist me.I've had no choice but to use this location since they've closed the branch in Englewood. The branch in Fort Lee has limited parking and it isn't free.What's the purpose of having a phone if you aren't going to pick it up?This is quite frustrating!
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January 2024 by MoOk RuLz
I give it 4 stars because of the fact that it exists because they are getting pretty scarce which id inconvenient when you need to make a cash deposit.
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January 2024 by Bonnie O.
I had my accounts with this bank since it first opened and am in the process of moving all monies to Lakeland Bank. Capital One does not value their customers and don't care about fixing the mistakes they make with transactions. I wish there were a manager to speak with but there is never anyone around. This bank is the worst.
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December 2023 by W T.
The staff is very unprofessional and unapologetic even after they've been notified of their poor behaviour. In fact, it's lack of common sense. I witnessed a teller exclaim after she received a customer's cash withdrawal slip, "YOU WANT TO TAKE $xx,xxx OUT?!!!!" so everyone in the bank could hear. Really, you can't make this up. The customer was upset and responded by saying something like, "wow, thank you for making that announcement". The teller didn't seem to be concerned. She then explained in a reprimanding way that they didn't have enough money for the customer's request today and that the customer should've called ahead of time to have this ready. The customer then responded that they had tried to call and no one ever picks up the business phone at this branch. The teller acknowledged that no one picks up because they get busy. Amazing. For me mainly, I am grateful that there is a branch and ATM close for the limited times I need them though perhaps going to another branch might be safer than having a teller yell out your business. Imagine the danger it could put someone in.
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December 2023 by vanessa Recinos
Great customer services, I had an excelente experience with Liliam, she helped me out with everything I needed, she was so nice and kind, thank you so much Liliam!
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December 2023 by Idaho P.
A "pretend" bank! That's on top of the nastiness of the branch personnel! But the branch simply can't do anything that a real bank would do, even simple, basic stuff like opening a new account, closing an account, switching an account to one paying higher interest, nothing. Except cash in or cash out of an existing account, but even that can be a miserable experience. One of the scams Capital One runs is not allowing a depositor to get the highest available interest on another 360 account if they already have the lower interest paying account, which constitutes false and deceptive business practices, if not outright fraud. Customers with disabilities are offered zero accommodations, which violates federal ADA law, and if they can't use the bank's app, are told by branch personnel that that's their problem. What's in your wallet? Dog doody, a stab in the back, and zero appreciation for your business, if you bank at Capital One/Lodi!
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December 2023 by Tammy Ludwig
I have banked with capital one since they were trust company...over 20 years. I have stayed because of the incredible customer service I experienced at the Ridgewood and Rutherford branches. They always went the exta mile and treated me like family. Since I moved to the Lodi branch area, I have experienced the opposite at this branch. This is just business for them. I have now lived here for 2 years, I don't know anyone's name, I knew everyone by name at my other branches. This branch, they spend more time talking to each other and moving at their own pace...while we are waiting in long lines with 5-6 tellers working..rediculous. But today finished me off. I raced to get to the bank before closing...pulling in at exactly 5pm. They were just locking the door, I ran up and pleaded to cash a check that I promised my daughter...they shrugged me off saying it was impossible because all 6 tellers had already shut down their computers. Zero effort to accommodate a customer who clearly rushed and made it to the parking lot before the doors were locked. I'm seriously considering moving to another bank after over 2 decades...because I prefer to be treated like I matter. I'm sure they won't miss me! And it's a shame, because when I visit my old branches on occasion, they do miss me, ask about my kids and my dogs...truly different experience. Btw...if the tables were turned, I would have opened the door and helped any one of them. SMH.
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November 2023 by Ali Tounsi
Convenient and great staff.
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October 2023 by erika filian
Went in today to try see if they had temporary checks since I ordered checks but I need one today. They do not offer. So I decide to just take out $40 with my debit card and pin. The representative was having side bar conversation the whole time with co workers and speaking in Spanish as well. Said he couldn’t do it because my id expired few days ago and I have the print out of DmV that I reorder just waiting in mail. For a long time customer of bank I think they could of tried to help me. The only option said I can use atm. If I can take out $40 from atm with debit why couldn’t they help me. Also bedsides that I called branch 5 times prior to coming to ask about temporary checks, and had no answer. My whole point is the customer service is horrible. I’m a branch manager at WF and will not allow that type of service to my long time customer.
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October 2023 by erika crespo
Went in today to try see if they had temporary checks since I ordered checks but I need one today. They do not offer. So I decide to just take out $40 with my debit card and pin. The representative was having side bar conversation the whole time with co workers and speaking in Spanish as well. Said he couldn’t do it because my id expired few days ago and I have the print out of DmV that I reorder just waiting in mail. For a long time customer of bank I think they could of tried to help me. The only option said I can use atm. If I can take out $40 from atm with debit why couldn’t they help me. Also bedsides that I called branch 5 times prior to coming to ask about temporary checks, and had no answer. My whole point is the customer service is horrible. I’m a branch manager at WF and will not allow that type of service to my long time customer.
