August 2020 by Michelle L.
I can't say enough good things about Regal Bank. I moved here after TD Bank somehow didn't notice large withdrawal from a high yield savings account that I never made. I told Regal about my issues and how I really wanted some security to my account, even though I am just an average middle-class customer. They are definitely secure, almost too secure, where I've had to have certain things lifted like the amount I can take from the ATM or how much I can make on a debit/credit card. But I'd rather have that and the exceptional service I have received over the last two years than the latter. The branch is so friendly, including the one on Route 10. There's also locations in Roseland, West Orange, Summit, Millburn and Florham Park. I love Colleen, one of the tellers at the front entrance. She is sweet, helpful and knows me by name. Whenever I have any issues, they have been quick to help and resolve. The S. Livingston branch usually never has a wait for personal service, whether at the service counter or with a banker. I get a ton of gift cards from here as well, because as a customer, there are zero purchase/processing fees. They have a coin counter available to customers who bank with them as well. I also love the support they give Livingston - whether it's sponsoring or supporting a local event or charity, they truly have a heart. I never thought of going with a smaller bank over one of the more recognized institutions but I'm really glad I switched.