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September 2023 by Jeffrey S.
Purchased a cantilever umbrella from them a few years ago that ended up breaking. I really didn't put much thought into it because if I had, I probably would have bought something a bit sturdier. The buying process and delivery were both excellent so I decided to give them another spin. This time I decided to go with the best they had in stock. After I explained to them that I was disappointed with my prior purchase they were kind enough to give me a healthy discount on a way better model. Again, the sales associates were great and delivery was both punctual and extremely efficient. I also decided to go with the warranty so if I have any further issues, there won't be a problem. Look, there are endless online options for purchasing patio furniture. Unfortunately none of them do a damn thing for the community. Fortunoff is right in my town and given the option, I'll go with the local guy every time. Kudos.
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September 2023 by C Z Roberts
I knew what I wanted, but meeting great salespeople made purchasing a much more rewarding & enjoyable experience!Stepping up to the plate, I made multiple purchases, on different days; each salesperson I met (Gary, Luce & Marc) hit the ball out of the park, with wonderful customer service. All were engaged team players, knowledgeable about products & just fun to interact with.I hope they enjoy great success, they've earned it!
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September 2023 by Rob Julian
Overall a good experience. The store experienced a power failure and didn't have their computer systems up, but they were still able to work us a good deal and close the sale by collaborating with customer service and another store.
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September 2023 by Vincent Cilli
I was very pleased with the service we received during our selection process. Luce was very knowledgeable, courteous, and patient as well as helpful while we made our selection.
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September 2023 by Brad Greenbaum
Great Service, experience, explained the difference between tables, salesman gave us space and time to make up our minds
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September 2023 by Kevin Adams
Horrible experience with my delivery on two separate occasions. The store manager failed to call me back on multiple occasions, delivery driver was rude, and I had to miss a flight given their delivery incompetence. I will NEVER step foot in the Livingston NJ store again.
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August 2023 by Beth Landau
The Fortunoff sales woman was very helpful and so friendly. She even let me bring in my dogs.
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August 2023 by Danielle Bennett
Marcus the manager was extremely helpful. I was trying to choose a stand for my umbrella and he got on the floor and measured it so that I could go home and figure out what I would need. Extremely helpful! Super nice!!
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August 2023 by Jacqueline Dorante
Fantastic service. I had a great experience!
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July 2023 by Caesar M.
I spent a lot of money on backyard furniture. One of the employees screwed a purchase up which they admit to and will not honor it. Very very very disappointed and will never buy from them again
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June 2023 by Liz Dotson
I’ve been in the customer service industry for over 15 yrs. I alway look for exceptional service and Fortunoff backyard did not disappoint! From the moment we walked in to the time we drove away, we had white glove, luxury service. From Gary Todd, Jake Simon, Luce and Marc, we were well taken care of. We couldn’t be happier with our purchases and experience. Will definitely recommend them to family and friends and be back for our future purchases!
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March 2023 by Brooke Strong
Would highly recommend this store! First, in person, they were laid back and helpful. And accommodating while I attempted to shop with my energetic two-year-old who was jumping on cushions, hiding under tables, etc. They got him some water because I forgot mine at home. I placed an order and then decided to switch my order a few days before delivery to a completely new set. Over the phone, they were very helpful and able to make an even trade. My delivery of the new set is only arriving one day later. Thank you, Lu, Mark and Greg. :)
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January 2023 by Juanita Jordan
Luz, the store person who took care of me was patient, knowledgeable and if she didn't have an answer she called for help. Great representative for Fortunoff Backyard.
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December 2022 by FAITH BONCHONSKY
Beautiful Christmas products. David and staff were wonderful, delightful to talk to, considerate and helpful. Great experience.
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December 2022 by Rob Mill
I too agree with the second to last review 100%. Previous management was flawless. In August i had an issue it was taken care of efficiently and fast. I'll try to be as nice but BUYER BEWARE. Pricing for this furniture seems to be picked out of a hat seriously, no way is the quality there even there "high end" brands from other family and friends that have it have many quality issues. I'm not wasting my time here again. I will be contacting corporate directly.
