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January 2024 by Danielle Trotman
I hope corporate sees this but A. Matthews assisted with all my customer service questions, she was awesome! (Caribbean girl) tysm! 1/5/24 1:10pm
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December 2023 by Jason Ilishayev
Great bank with great staff.
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July 2023 by Deepak Sethi
i was recently at the Branch and needed help with a check from my checking account. I was helped by Geancarlo Rios. He was very patient and knowledgeable and helped me resolve the problemI greatly appreciate his prompt efforts. Keep up the good workdeepak sethi
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February 2023 by Dan bee
Capital one could do better for their customers. As a Capital One customers there going to loose my business.
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January 2023 by M R
The worst customer service I have ever received. They indeed closing branches, Wire transfer can only be done online. I tried to wire, their system has problem, spent more than 90 minutes for the support, they created a problem ticket and that can take up to 30 days to respond, no guarantees if the issue can be resolved. Main office referring to Branch office, and Branch said, they cannot do the wire at the branch. So I have to wait 30 days for a wire, really? Asked to speak to manager, no manager onsite. Time to move on to another bank.
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December 2022 by Chris Bitler
They close locations, understaffed the remaining and have horrible online banking. Mobile deposit said available next business day. After I deposited, I was told available a week later! Customers don't matter here!!
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October 2022 by Sheritta Session
I rarely come here but I needed cash today and they seemed to be very low staff. 2 tellers working both the inside and drive through. Waited 15 mins and it made me late to my next appointment but nevertheless they need more staff.
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August 2022 by Robert Clayton
Clean and they were very helpful
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July 2022 by Denzel Osaro
Customer service is a$$
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June 2022 by Rick “Ricky” Bee
Impossible to get anyone on the phone. A branch representative had called me and when I called back I couldn't reach them. I couldn't reach anyone. And I just deposited a fairly large sum at their branch. So for customer service,I'd give it a 2 out of 10.
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June 2022 by Ronda M.
Was just turned away from opening up a business account lol... I did everything online and was told to stop by a branch to continue opening the account. I walk into the dead branch just to be told I needed an appointment. Appointment for what, there's no one in your dead bank The representative had a stinky attitude so thank you. I'll gladly take my business elsewhere. Your branches are closing down constantly anyway!
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May 2022 by Angel Rodriguez
They will not help you. They will push to get help via their phone service.
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April 2021 by Stephanie Scotto
Horrible customer service. Gave me a hard time about depositing into my husband’s account. Really?? Needed ID, debit card- unbelievable. It’s a deposit. Get real. Next time will take the trek to Morristown or Union location.
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June 2020 by Juan Perez
The people here are amazing - too bad Capital One is cutting down on their branches... they have very few ATM location... hard to get one closer they are miles and miles apart.
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February 2020 by Jack Jackson
Do not use this bank. Extremely difficult to use always has roadblocks. Not customer friendly
