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July 2023 by TherEsa R.
I dropped my car off to look at the oxygen sensor they had replaced about a year ago because I was having the same problem again. The dealership had no rental so i had to rent a car. The next day no call so When my husband called he is told they are waiting for a transmission expert, He says why we need you to look at the oxygen senor, They said that not what in the note. We have no idea why they would put that in the notes but we tell them again what we want after THREE days of phones call they tel us its a SPARK PLUG!. I get my car back and now my steering is shaking any my ac doesn't work. BEWARE of this place!!!I went here for 10 years with two different car and they WERE great. Now they are a rip off and break things . The worst part is i have a disability and cannot drive the car if its not 100% safe.
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July 2023 by Cj M.
Again I see that the dealer acknowledged this... and the dealership rep is supposed to get back to me.... still waiting. Called the dealership a few times but there's still been no response. I checked with GM Financial and one of their other locations and I was definitely ripped off by the finance guy.
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July 2023 by Paul P.
I no longer am part of the family....had to trade in my 2017 Colorado diesel...loved the car however Schumacher could nit fix it. Nor could they taje it in or give me a loaner ...thanks Courtney....I biught a GMC from McGuire around the corner...let's see how they treat me...its a shame there is a disconnect between managment and customer service....
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March 2022 by Nick L.
I traveled an hour to go check out a truck on their used lot. I was paired up with Max who was an absolute gentleman; he made sure I was comfortable, informed and happy throughout the purchasing process. Even though the truck wasn't a Chevrolet, Max did his research on all the features and additional options that were installed on the vehicle. The business manager Luis was very transparent and responsive to my wants and needs when obtaining financing. Both Max and Luis were incredibly professional as well as being attentive every step of the way. No gimmicks, misleading figures, or sales tactics. It was a pleasure dealing with Schumacher Chevrolet and I walked away a very happy customer. 10/10 I cannot recommend the team at Schumacher enough, definitely worth the trip!
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October 2021 by Luis J.
Beware of this dealership they sell car with defective parts and then they want to give you the runaround for eight months like I said beware
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August 2021 by Chris F.
I recently bought a car, August 2021, and was very pleased. Max was my salesman and you couldn't ask for a better person.
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June 2021 by Rocco K.
I would give them 0 stars if I could. I dropped my car off because there was a shake in the rear. I have a intoxaloc brethalizer device in the car. I explained how do use it and I told them that I left a brand new mouth piece for the technician to use. I get a call a hour later saying they won't be able to work on my car because nobody there feels comfortable using the device....in another words Theyer either to lazy to do the work or they just honestly don't care at all about their coustmers. I can't be the only car that has been brought to them with the device on so why turn me down??? If you wanna waste time/money bring you car here...that's what Schumacher delarships do the best!
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June 2021 by Heywood J.
Don't believe their web site. I found what a was looking for on their website, I go there and they don't have it. They act like like I'm crazy. They couldn't care less.
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May 2021 by Deanna L.
wonderful experience from start to finish. Great customer service. Would highly recommend.
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December 2020 by Shaun A.
Went in two weeks ago to buy a new car for my wife. Leo, our salesman, was fantastic and extremely knowledgeable. This was my second time working with him and we were looking at a completely different car from the first time. Her knee the ins and outs of the car and was able to answer all of our questions. Fast forward to pick up day. There was an issue with the car and manager Mark and Leo went above and beyond to make my wife and I happy. This is a fantastic place where they really want their customers happy and excited about their vehicle purchase. Thank you guys So much!
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December 2020 by Jennifer Lembo Gloria
Drew was the nest salesmen an Corey was great finance I recommend these guys highly
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October 2020 by Noey N.
Crystal in service really doesn't want you to get a word in. I do not recommend unless rude is your thing.
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June 2020 by Andrew F.
Salesman Jimmy Durkin and Manager Joe Puga went above and beyond helping me with my new lease. I cannot explain how pleased and impressed I was with the way this dealership runs. I have been leasing various vehicles over the last 16 years and I have never had an experience this good. Mr. Durkin spoke to me and understood exactly what I was looking for, a short while later he called and told me the specifics on the truck and met every lease term and condition I asked for. When I arrived I was greeted and 2 hours later I was leaving in my new detailed Silverado. You all should be nothing but thrilled on how you operate. I have shared the above with my family and friends, who say when they are ready to buy or lease they will be reaching out to Mr. Durkin. Again, I cannot thank you all enough and hope this is the start of a life long relationship for vehicles and service.
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April 2020 by Robert P.
False advertising thieves. They advertise one thing and then it's a completely different story once you walk in. You're buying a car from them and they're doing you a favor? Surprise, Surprise - the warranty expires and a 2000 dollar repair magically appears. Yet they had no qualms trying to upsell me a 2800 dollar extended warranty that wouldn't cover this repair anyway. Unreal - they're you're best friends until you drive off that lot.
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January 2020 by Richard M.
Schumacher Chevrolet 8 Main St. Little Falls, NJ 07424 My salesman was great! The Service Department in a word SUCKS! I have owned my truck for 2 years it has spent over 2 months in the serv ice department for the same exact 3 or 4 issues. They usually tell me, they could not duplicate my concerns or, Its Fixed! I drive off the lot and the truck is exactly the same. I have also gone on several test drives with mechanics and they say, "oh now I hear it or feel it! I pick up the truck after 2 weeks and they have done nothing. My service rep could care less always seems disinterested. DON'T GO TO SHUMACHER CHEVY LITTLE FALLS FOR SERVICE!!!