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July 2023 by Jasmine Valentin
They never have anything
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October 2019 by Kerizma C.
If I could give ZERO STARS I would!!! This is the shittiest, worst, horrible disgusting dominos I have ever ordered from!! How does it take you 2 hours to make a pizza??? I called twice and the guy Mohammed the manager didn't care and said "all pizza places take long not just us" I am going to call corporate and the franchise owner about this!! HORRIBLE!! I will continue to update...
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June 2019 by Derrick D.
Very slow. Ordered my pizza at 8pm and a hour later it still wasn't at my house. Called at 9pm and was told it was ten minutes away, the time now is 9:21pm and still no pizza.
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June 2019 by Joe A.
Horrible service. Literally waited 2 hours (I am not exaggerating I wanted two hours) for my order to arrive. I had to call them twice to see what was up. First call I was reassured that the delivery boy was out to drop my pies off. Second call I was informed that my order was cancelled because "there was something wrong with my pizza". What does that even mean. Never ordering from this place again. Avoid at all costs.
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May 2019 by Lauren M.
My orders (buffalo wings) have always been fine. However, the past few times I've called, maybe 3-4 times, nobody answers the phone. As yes I'm aware you can order online. However, this isn't an option while driving. You've definitely missed quite a few orders from me simply from not answering the phone.
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May 2019 by Ladie E.
Like I thought they never refunded me for the missing items! Seriously who runs a business this way?! There are a ton of other pizza places in the area and if a customer goes to you, that should mean something! This is the last time I will ever order from here! They might as well shut this place down!!!
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May 2019 by Emg M.
I order online and they gave 2 wrong pizza and forgot my other items. They were supposed to come back with missing items but never return. I try calling several times, but they didn't pick up the phone. Bad management in West Paterson Domino's. A business that never answers the phone, they arrived super late with wrong pizza and missing items. I gave a good tip to Xavier the deliver driver, hoping hoping he will come back with missing items. Avoid this Dominos. There's not way to communicate with them. They don't pick up the phone if you order online.
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April 2019 by Anthony R.
I ordered online for carryout thinking it was more efficient and convenient. On the other hand, it was the worst service ever. I received a text stating that the pizza was in the oven and would be ready in about 8-10 minutes. I gave them enough time before I went down to pick up the pizza; and when I got to the shop, I was told it would take another 10 more minutes. I waited another 50 minutes after that. In total it took 1 1/2 to get my pizza.. I asked to speak to the manager and she totally ignored my request. The employees are good people and seemed like hard workers; but no real manager on site to run day to day operations or oversee that things run smoothly. There is only one lady who sounds and acts like a bossy and intimidating whip cracker with no management skills whatsoever.. Worst ordering service ever!!!
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February 2019 by Kaitlyn C.
The worst service ever. Delivery driver took about an hour when we were one town away. Awful, just awful.
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November 2018 by Mimi C.
Horrible disgusting cold pizza. 2 hour delivery time. Called to let them know, they hung up on me.
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October 2018 by Manda E.
One of the worst phone services I've ever had in my life very rude very disrespectful if you don't want to be there didn't just quit stop putting yourself through the misery and stop treating people terribly because you hate your job that's how all the employees sound when you talk or when you try to place an order with them complete chaos is an understatement If I was corporate I would shut this place down or clean out house and replace every employee that works there never again will I order from this trash place as a matter fact !!I take that back this place is a dump!!!! and the pizza taste like crap!!
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August 2018 by Alicia A.
Horrible experience today. I ordered my food online and after almost an hour and half I called to find out where my food was. Someone answered the phone inquiring about the estimated time for delivery and the person had no idea. Well my food finally arrives and not only was the food cold but the wings I ordered were left at the store. The manager offered to compensate me with a soda. No, thank you we rarely drink soda so that would definitely be a waste. I definitely will not be ordering from them again. Wish I could not rate them at all.
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July 2018 by Josh P.
Worst Delivery Service ever. It shouldn't take 5 years to deliver a pizza! I didn't even order that much! Just pizza and wings! And it's not even here!
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January 2018 by Rosa V.
Worse place ever service sucks have ordered several times from there the waiting time has been at least 2 hours there very rude just moved from Bergen County the service over here is insane don't how there still open with so many complaints who ever is running that place actually doesn't know what the hell they're doing need better customer service skills
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December 2017 by Jesse M.
Probably the worst Dominos I have ever been to. I'm surprised that they stay in business. Waited over 30 mins for an order of wings and bread sticks. I didn't even order a pie. Meanwhile, they have 6 people working in the back. Terrible. First and last time. Never again.
