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December 2023 by Maribel virella Valera
I think the room I had was very expensive, horrible, they should renovate it
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December 2023 by Tonatiuh Espinoza
What terrible service and discrimination from the
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November 2023 by Tracey D Richardson
I came home to visit from out of town and the room was smelling just like a “weed” factory and cigarettes “ just awful.. then the room was switched I noticed a little things that had me on edge”. I sat on the sofa with my head down for a few seconds and next thing you know im itching all on my neck!!! So I jumped up immediately!!! Long story short!! Bed bugs!!! Was on the sofa and the BED!!! My eye was swollen and my hand” good thing I didn’t lay there that long!! I saw the bed bug !!!!! and put it tissue and went to the office!! A refund was given and she apologized and stated they get checked for that weekly!! Idk!! But my experience there wasn’t good and it will be my last! While doctoring myself up ! Extremely upset!!!!!!?
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October 2023 by Michael Hurley
Great place to stay near Newark. Staff was outstanding from shuttle bus driver to front desk to housekeeping. Only knock was the temperature controls... very confusing. Woke up to a stifling 86 degree room!
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August 2023 by christina mclaughlin
This is the nastiest dirty motel I ever been in omg dirty smoky never again did I mention it stinks so bad it was hair everywhere in the fridge bathroom tub stink and microwave was filthy and broken plate cigarettes
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August 2023 by Karley B.
I would have loved to have stayed here, but alas...I booked my stay weeks, if not months ahead of my trip, on hotels.com. I requested an accessible room. I paid in advance. Less than a week before my trip, I received a very poorly written message from The Swan, asking if I needed an accessible room. I imagined this message being written by a teenager. This person couldn't even be bothered to write out "you." There wasn't any punctuation. It was like trying to decode a secret message. When I confirmed that I would, indeed, need an accessible room, I was told that I would have to pay more because all the accessible rooms were in a different part of the hotel. Uh, no, this is where a decent hotel manager would just comp the upgrade, as the listing on hotels.com clearly indicated that the room I paid for was accessible.I contacted hotels.com and one of their representatives called the Swan, but was absolutely no help whatsoever, telling me that I would have to contact the Swan myself. After the major changes to hotels.com rewards program, this was the last straw for me. I will no longer be using their site.So I called the Swan, and told the manager that while a wheelchair accessible room would be better, I could make do with an average room, as long as my chair would fit through the door. I was told that there weren't any rooms on the first floor, and that the only elevator available was in a different part of the hotel and that I would need a suite. I don't need a suite!! I need a bed and a toilet. Seriously, I wasn't in New Jersey to hang out in a hotel room. I needed a place to sleep and s*** after being out all day exploring NYC and going to see Metallica. When I asked how much more it would cost to upgrade to a suite, I was quoted a number which was tolerable, but was told that I couldn't simply pay the difference when I arrived. I was told I would have to cancel my reservation on hotels.com and then call the hotel back and make a new reservation. That he would hold the room for me, and that I wouldn't have to pay until I got to the hotel.Oh for F---'s sake. So I cancelled the reservation on hotels.com and was grateful that there wasn't a charge for that. I got my money back within 24-hours but I sure as hell didn't rebook at the Swan. We stayed at the Super 8 a couple miles away, which had a GREAT spacious room. WILL NOT recommend.
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August 2023 by Jennifer D.
We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. (It was around $100 a night.) The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.
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July 2023 by yenis s.
I had a great experience staff Gabriel was very kind quick and professional. Lobby and room clean and quiet I didn't see any loitering or hear any loud music. Confortable and spacious. Would definitely be back!!!
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July 2023 by Aleshia Wiseman
Just wish they had a microwave and mini fridge then it'll be A Ok!!!! But it's cool for a short stay and /or maybe a night or 2
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May 2023 by cyn
Disgusting dirty, there was roaches, the bed was uncomfortable, pillows were flat, cigarette holes in the blankets, shower curtains were black at the bottom, I was so grossed out. NEVER AGAIN DEFINITELY NOT WORTH THE MONEY!!
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May 2023 by This Chic puc
Just started willl let yall know later. I HAVE A COUPLE MONTHS TO GO!!I like the lady who works night even though busy still helps me with my mail. I appreciate it!!!Rooms: I'm in a suite so there is alot more space then hotel room.. don't do woodspring suites. They'll the worst I mean management wise|
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May 2023 by Colleen Harrington
Witnessed 2 different fist fights between a man and a woman. Luckily, there was already a police vehicle already there for some other reason.Safety: Wouldn't recommend for solo female travelers.
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March 2023 by stephaine jones
I spent two days with my husband Damon.We had an amazing weekend. The customer service was helpful and relatable. It was cozy and charming in the room. Front desk attendants was knowledgeable and friendly and kind. Especially the desk clerk working today at 12pm on 19th of March. I will come again and thank you for keeping us safe and warm. Thank to the sweet kind elderly lady with the short white hair! She was truly a rock star in my eyes! Thank U from guests in RM 1102
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March 2023 by Zariah Davis
MY ROOM WAS A DOUBLE BED ,THE DOOR WAS VERY CLOSE TO ONE OF THE BEDS THERE WAS BARELY ANY WALKSPACE IN THE ROOM IT WAS TIGHT,THE BATHROOM WAS DISGUSTING,WE FOUND MAKEUP ON THE PILLOWS AND STAINS,AND WE ALSO FOUND A ROACH CRAWLING NEAR ONE OF THE BEDS.DONT NOT GO TO THIS PLACE.
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February 2023 by Car Portera
Abusive toward the staff. Fired a room cleaner on her birthday. Expects room cleaners to work all hours in the night, outside, freezing in bad weather conditions with no empathy. Employees get sick from the bad conditions and inhumane practices. Crime is rampant here and the staff isn’t safe, nothing is done about it. Constant drug use. Disgusting property, disgusting people, absolutely repugnant management. Your employees are people not slaves to abuse.