-
July 2024 by Barbara Davidson
Kudos to Malik Bolds and Marquasia, two of the most patient, kind and knowledgeable individuals who assisted me with my phone and iPad today!
-
July 2024 by Mike M
Courtesy is great, wait time is quick and they are very experienced at what they do. Well atleast the lady who checks people in and the 1 man who helped me the 3-4 time's I've been there. I give them a 10 out of 10 .
-
June 2024 by Rahul Banerjee
Nice store in the Princeton area. The staff is quite helpful. Lines can be long though.
-
May 2024 by Jack Curley
A useless virtual assistant that is more frustrating than helpful.
-
April 2024 by Torretta Parker
HORRIBLE HORRIBLE HORRIBLE!!! CUSTOMER SERVICE QUALITY IS RIDICULOUS!! UNLESS YOU ARE TRYING TO GET NEW SERVICE!!! GO TO VERIZON FOR MOBILE SERVICE OR HOME SERVICE IT'S NOT WORTH THE AGGRAVATION TRUST ME. MY STORY IS JUST TO LONG TO TYPE HERE. JUST TRUST MY REVIEW !!! USE ANOTHER COMPANY FOR PHONE AND CABLE SERVICE. I'M VERY DISSATISFIED!!!!
-
April 2024 by Juan Romero
Good service and attention, very pleasant atmosphere
-
April 2024 by Sanjay Sanyal
Raffaele was great to work with
-
March 2024 by Ce ce
Great customer service. Especially Jovan was such a help to me and always pleasant.
-
March 2024 by Esteban Paredes
Great customer service, they set me up with my phones
-
February 2024 by Werner G.
absolutely buffoonish. Under no circumstance go w security cameras through Comcast. Four trips out and they never sent somebody that could install the cameras. The one guy from hello Tech didn't want to come down the driveway saying "they don't pay me enough" because my driveway is long and gravel. multiple other times they missed appointments or sent people out that had no skill, knowledge of the problem and immediately punted. Total waste of time with zero empathy in the office. This is what govt monopolies does to service.
-
February 2024 by Vishakha Chankeshwara
Very slow service.. you have to wait 30+ minutes to speak with a agent
-
December 2023 by Gwendolyn L Day
Hadn't been able to get what I'd needed yet given a contact number from phone call while in the store the Employee had given
-
December 2023 by demzak
Very friendly environment, professional people.Service was great and fast
-
December 2023 by Arno
Comcast is a terrible company. They don't even list the store phone number here and it's impossible to obtain. The 800 number listed is completely prohibitive of in any way reaching the store. Just terrible!!!!
-
December 2023 by Berny S.
I want to be clear, all of the associates who talked to me were very nice and respectful, however they either lack training or ignore the customer needs in order to make sales and increase their quotas. A sales associate named Russell sold me a plan including mobile lines, he stated it was going to be very easy to port my lines from T-mobile to Xfinity, well that was not the case. One of my lines got stuck in Xfinity's cloud and although that was not Russell's fault he provided me wrong information by stating that the issue was going to be resolved overnight. I came back to the office two days later and he immediately put me with someone else instead of him escalating the issue (which turns out is a recurring issue with Xfinity and most likely Russell knew about). I was told by other Xfinity associates at this same location that my issue was going to be resolved in 72 hrs and that was also a lie. 6 days later Xfinity has not resolved my issue and the line is still stuck on Xfinitys end making T-mobile impossible to reinstate my number. Poorly trained staff with lack of knowledge and just thinking about what to sell you next instead of resolving customer's issues.
