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May 2024 by Irakli Chikhladze
I am writing this review in order to honestly, reflect on my personal experience of excellent customer service and family like service. Specifically underlining Joe Branco as a world class professional and highest quality human being. It makes me almost want to by TOYOTA knowing that when I get into trouble be it big or small there is whole team of professionals like Joe standing by. Love, just Love doing business with them.
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January 2024 by Scott DeFlavis
Horrible experience. The work took forever. I was poorly informed and even lied to multiple times. And the work was not completed so I have to return. They also delayed getting my car back because they were “detailing” it, but it was filthy when it was returned. Not recommended at all.
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October 2023 by Patrick Byrne
I didn't know about JB automotive until i bought tires at another business to have them mounted plus balanced with a front end alignment. My truck was way out of wack when i got it back. Sent it back to get fixed right. Even worse the second time and this is a tire place. I than talked to a friend and he said take it to JB automotiveI did. Owner and staff very friendly. Did the job right the first time and on rime. I will be using them again and teling family and friends about them.Service: Tires
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September 2023 by Jeremy Winaker
Nick at Team Toyota Body Shop in Glen Mills, PA went above and beyond to get my RAV4 repaired. The whole team told me upfront about time challenges with insurance. Nick, though, spent hours on the phone and manually inputting data to speed the process of insurance approving the repairs. When we were almost at the finish line, and something went wrong, Nick got me a loaner to get me through to the end. Car looks great!
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August 2023 by Amanda G.
I went into Princeton Toyota with my Husband to get a new car. Alpha was not only prepared with all the answers to our questions, she was patient. After I left, I had questions, she made herself available to answer them. She was very thorough and didn't try to confuse us. I appreciate her honestly and knowledge and now we are the proud owners of the new RAV4. I would recommend Alpha at Princeton Toyota to everyone that's in the market for a Vehicle.
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July 2023 by Lauren C.
I would rate their service ZERO if I could. They are truly professional CON ARTIST. I took my car 2020 Corolla to get looked at the other day and they quoted me $1,780.83 for my front axel and $130 for a wheel alignment. I took it to another mechanic and he said I needed a front hub bearing, brake pads, front rotors along with front left axel replaced. Everything cost less than $1900 and it was done by EOB. I was confused why Toyota didn't tell me my brakes & rotors were completely destroyed. They would of probably charged me between $3,800 to $4,000 all together. Moral of the story get a second opinion just to make sure all your car issues are resolved and nothing is missed or neglected!
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July 2023 by david mills
DO NOT GO HERE. Insurance made me come here for cosmetic fixes. During the 2 months they had it they returned it twice with engine problems and refused to fix their mistake. Had to take it to my mechanic who fixed it in one day and said they were incompetentService: Painting
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June 2023 by Barry Mittler
I had accidently hit a curb and caused the front driver's side fender to bend on my Camry. The door would creak when opening it. I made an appointment to have it fixed. I was given a written estimate as to the cost of the repair. Team member Joe explained how they were going to repair the fender and depending on the damage, the additional cost if it had to be replaced and painted. Within 20 minutes Joe came out to to tell me that the mechanic was able to make the repair without taking off the fender. The repair was so fast that I was not even charged for the work. I call this out of the box thinking. I am so impressed with everyone at the Team Collison Center, that I will definitely use them in the future.Service: Body & Trim
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June 2023 by Vishal Pathak
I have unfortunately had two accidents this year that needed to be taken care of here. The first time I was told to drop my car off and was then told the replacement parts for the repair were back ordered and repairs could not be started for a month and I could not retrieve my truck and use it while waiting for the part to arrive. It took almost two months for my car to be repaired. When I picked up my vehicle I was told it was good as new and was fully serviced and checked out. I got all of half a mile before realizing two of the tires they told me they checked were almost completely flat. I was also charged for this and if I didn't bring my car back they would have taken my money with out having done the work. The second time I brought my car in it took a full three months between the initial quote and actually bringing my car in because no one answered my email for three whole months. Then every time I called and asked when my truck would be ready they would say tomorrow, for about a week. Missed a day of work because I was told it would definitly be ready, and then it was once again "ready tomorrow" When I picked up my car the second time there were no flat tires but it has only been about a week and my tire pressure is extremely low indicating a slow leak and that even though I was charged and paid for my car to come out like new, it was not given to me like new. I hope I dont have a third accident this year but if I do I will not be coming back here. I will also never lease or buy a toyota again because of the bad taste this shop has left in my mouth. DO NOT bring your car here for repairs.
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June 2023 by fastdyna
I needed to use the Princeton Toyota Collision Center for a repair and the staff were nice people and very efficient. Chuck, Sharon and the Techs were great, NO complaints and I would recommend.Service: Body & Trim
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May 2023 by Jeff N.
Vehicle was completely dirty and not detailed . Vehicle was not finished and driven 1.5 hours and staff was rude and condescending. Don't use this company for auto collision they are very difficult to work with .
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March 2023 by Raymond L.
Did they change management?! I had always experienced good service at Princeton Toyota up until today. I called to make an appointment to service my car and asked if they accept other dealership's coupons. The person said they would accept certain locations in which I found one that would work (just an oil change). When I got to the counter, I met service person Noe Garcia. He seemed nice at first and proceeded to enter my info. When I showed him the coupon he said that this one is too far and I said but that's what the person on the phone said they would accept. He said no. I was upset that he showed a lack of customer service skills. I said I'll take my business elsewhere in which he told me to go back to valet to get your car. Wow! Is that how you treat a long time customer. He couldn't even see my other 2 Toyotas I have on-file!! I use to take my Toyota's here but now I'll just go elsewhere. I hope they read the reviews and give better training to their service personnel.
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January 2023 by Khawaja shahzad
Fixed 2022 toyota sienna. Made it look brand new. I would recommend them. Get in contact with Chuck he is good.Services: Tires
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January 2023 by Barbara Hale
I want to thank the team Toyota collision center for the great job they did on repairing the front end damage on my Nissan Murano, they did an excellent job and gave me my suv back in beautiful condition, would highly recommend this companyService: Body & Trim
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January 2023 by Frances Foye
Horrible service. Waited for more than a hour for anyone to come out.You dont have customers waiting .. Period. If you have a meeting, ensure you have staff that can attend anyone who walks in..
