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December 2023 by Robina
Good luck trying to get an appointment in an efficient manner. I called at 9 am. There were 6 callers ahead of me and my call was answered after 28 mins. Then the representative hangs up.I left an inquiry via their website to get a call back for an appointment. Even after 48 hours, no one has followed up with a call.I called today and waited 15 minutes even though there were no callers ahead of me. The lady that answered the call asked if I have a script. I was never given one but I had the authorization number. She said that’s good but I need a script. I asked her if she can check. She places me on hold and has me waiting for over 6 minutes and then hangs up. She doesn’t call back. Nada. She just hangs up because my time waiting on the phone means nothing.Absolutely unprofessional and sucky service. Customer service is the foundation of any business. And if you guys are incompetent from the get go, I can only imagine how things will be once appointments are actually made.
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December 2023 by Lori Piazza
Amazing experience with my MRI. My technician Lori C. comforted me the entire time. Thank you!
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December 2023 by Judith Byrne
Hi. I had my first MRI appointment at the Lawrenceville office, and was very nervous as I am claustrophobic.Lori S. and Dina S. let me go into the machine as a practice run. They also explained everything to me in detail to ease my fears.The result was a stress free image and I just want to give them a shout-out!Nancy at the front desk was very helpful as well!
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December 2023 by Dawn Krall
Best experience from my Receptionist…Nacy…to my Technologist/ Aide: Sarah & Tina…I cannot thank Sarah & especially Tina enough for getting me through my MRI of my jaw…I had a panic attack once put in the machine…Had to be taken out asap…But Sarah & Tina talked me thru it…once I calmed down…I asked if someone can stay in with me…Tina…my aide…said without hesitation…sure…I will stay in here with you… She was amazing!!! I did it…but only thanks to Tina & Sarah…Thank you again from the bottom of my heart!!!
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December 2023 by Michele R
I always choose the Lawrenceville location..The staff is professional and friendly, especially Lori I. All the offices are clean and cute❤️ You feel very comfortable.
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December 2023 by Reyad Alnader
Great place and great staff, they're welcoming and professional team.I appreciate you all,from the front desk lady to Khadija and Maria for the ultrasound and X-ray.I highly recommend this medical facility.
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December 2023 by Jessica Wilson
Wonderful staff and facilities. Everyone is friendly and helpful. They answer any questions I have.
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November 2023 by Bruce Calvert
I had the best experience I have ever had in a medical office of any kind. Scheduling was a breeze; I got an appointment for the following day. I had a x-ray and MRI. The front office staff were very professonal and went out of their way to whisk me through the process. The x-ray tech was amazing; the MRI techs were amazing. I walked out with a CD of my MRI. The equipment is state-of-the-art yet my insurance company favors them because they are cost effective. Simply perfect.
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November 2023 by Justin Hawthorne
So, I had to get an MRI here the other day. That was a lot faster and easier than my prior MRI's at Providence PNW, they obviously had a newer machine. Staff was super kind and I was out of there quickly. Great experience for something I was overall dreading to have done.
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November 2023 by Linda Herzstein
Kristine along with the entire staff was incredible! I will never go anywhere else for radiology services. Kristine was beyond kind and courteous!
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November 2023 by Cathie McCool
Excellent experience. Both tecs knew what they were doing and made sure my comfort was great
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October 2023 by Judi F.
The business is sun-par from answering phones, scheduling appointments and having staff present during time their website indicates. After 3 tries I went to Princeton Radiology who were fantastic.
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October 2023 by Lori Hammer
Scheduling was a breeze for my MRI on the new 3T scanner. Staff was organized, friendly, and professional on the day of scan. The scan itself was not too bad at all. I was made comfortable with blankets and props. IV contrast injection was painless. I was able to access my study thru the portal within a few days. I highly recommend this practice.
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October 2023 by Jon Bayley
I initially visited RAI Lawrence for a walk- in X-Ray, but I was told that they were not able to accommodate me due to a shortage of technicians.Lynn was very helpful in setting up an appointment that worked for my schedule.Lori, was my technician and she was fast, efficient and friendly.
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October 2023 by Wayne Trombly
I always have a great experience at RAI both the Lawrenceville and Hamilton locations. Today, I had Michael and Lori I. Michael check me in and took my paperwork. He's always pleasant knows me by name excellent employee. Lori I was my technician performing my procedure. She is also always pleasant and also an excellent employee. All the staff that work at both locations are great people. Thanks as always!
