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September 2023 by Monica F Brown
Normally, I have shopped online and in the Old Navy stores in Hamilton Marketplace and in PA. This was the first time I attempted to shop at the one in the mall. At first, everything was going great and I found some pieces that I was excited about. However, there was one piece that I needed to try on because I was not sure if the material stretched enough. Inadvertently, I brought the shopping bag inside the fitting room. A few minutes later, a loud knock startled me and I was rudely told by the individual that I couldn't bring my bag in there. The person's overall tone I found to be highly disrespectful and aggressive. This dampened my experience and I changed my mind about purchasing the clothes I bought there. It is a shame, since I hadn't used my Old Navy card for over a year and this would have been the perfect belated birthday gift for myself. Going forward, I will shop at the Old Navy locations that are welcoming, not those that make a customer feel unwelcome. The only reason this place didn't get a 1 star because of the assistance of the fitting room person and the demeanor of others working the sales floor.
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August 2023 by Yanique Shirley
Staff very helpful and courteous .
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July 2023 by Robert Melovitz
Very nice store very clean. Great prices. The cashier Wondeline was her name needs training on being more friendly.
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July 2023 by Karl Lessig
Basics at great prices. Great sales and online too. Always neat with helpful staff
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May 2023 by Robert Respler
Didn't have any deals for me
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May 2023 by L “Kesha” B
Love old navy you can find the best clothes here nice summertime gorgeous winter time fabulous
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February 2023 by Rajshree Venkatraman
Helpful staff, courteous service, clean ambience
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February 2023 by Alfredo Hernandez
Not is the Old Navy from before now are expensive
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October 2022 by #H.Judah Mack
I like this store for their customer service experience. I know they may not have everything but at least the people are nice and fun to talk with.
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August 2022 by Jasmine Doyle
No deals are there now! But the place and products are nice.
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July 2022 by Ahmad Salih
Only one cashier waited 45 minutes. No paper bags either I had to carry my purchases out of the store.
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April 2022 by evet evans
Never have your size. I needed a large tank top
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December 2021 by Wellness Coach
I shopped in store. I only shop Old Navy once or twice a year mainly because the stores always seem so messy and overcrowded with racks and tables..no matter which store/State I am in. Seems like after all these years , the company hasn't changed it's layout or presentation at all. Too much stuff and never enough of my size (med, 8-10)?
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December 2021 by Maxwell Lio
Rosemary, the manager, should be rewarded for providing me with 11/10 customer service. I truly appreciated her help!
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October 2021 by Med Traveler
I shopped in store. I only shop Old Navy once or twice a year mainly because the stores always seem so messy and overcrowded with racks and tables..no matter which store/State I am in. Seems like after all these years , the company hasn't changed it's layout or presentation at all. Too much stuff and never enough of my size (med, 8-10)?
