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February 2024 by Shreya Sinha Ray
Great service and the staff is very kind.
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February 2024 by Brendon Lyons
The shop provided friendly service and explained the repairs to me in ways I could understand. They answered many follow up questions too.
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February 2024 by Ronnie D.
Stop in yesterday am for help with my son's Fit . The gentleman working the desk was extremely friendly and helpful. Left the car and it will be repaired today. We've been there in the past and never had an issue. As I said the gentle at the front desk was terrific and I enjoy talking to him however brief it was. Didn't get his name but regardless, kudo's to Firestone and the gentleman at the front desk! Ronnie D.
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February 2024 by Vishakha Chankeshwara
Staff is very helpful and polite. Service is good and quick.I had a flat tire on my Tesla. Rep explained me about how the Tesla tires are different due to inside foam very patiently and gave a heads up in advance that in case the puncture is critical and non-fixable i might need to replace the tire.But luckily they were able to take care of the flat tire with a patch.
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February 2024 by Ramona M.
Motor vehicle inspection not far, my car failed for bad left front tire. Had no idea the tire was about to split. Hot tailed it to the Firestone at QuakerBridge mall. In and out under an hour. Went back to inspection line, got my passing sticker!!
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January 2024 by Tanya Dorfman
Hector was very knowledgeable and helpful. i was able to get an appointment within an hour and they fixed the issue which required a new tire on the spot. highly recommend. knowledgeable and great customer service
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January 2024 by Maria Yasmin Carmona
The store manager was very knowledgeable and attentive. He explained the issue and best possible resolution. I would recommend Firestone in Trenton/Lawrence to everyone.
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January 2024 by Jacquelyn Pillsbury
They always take wonderful care of us, always with a smile on their faces. With three cars over 10 years old, we'll be back soon for at least one of them.
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December 2023 by Francisco Javier Acosta Reyes
Great customer service!!! They were able to help us on a dying battery on short notice and busy day. Quick repair, explained all details and steps of the process. Provided after-visit summary. Great experience!
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December 2023 by Rebecca Kuperberg
My husband came here to get our tires changed and rotated. When he got home, the tire pressure indicator light was on. We hoped it would go off after a day or two, but it stayed on. He called and brought the car back in. They said that all four tire sensors were broken, but they were fine before we brought our car in to be serviced. And, if we wanted to fix the sensors, it would cost $450. Unfortunately, we cannot recommend this location for tire changes and service.
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October 2023 by Chris Michener
I needed a new battery. Firestone was able to schedule me immediately, had the battery in stock, the team there knew the products and double checked the sizing. Installed and running well with limited wait time. 5 Star Service!
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September 2023 by John Doe
Great location as you can stay at the mall while your car is being worked on as they no longer have wifi like they did in the past. I have been coming here for years and the mechanics consistently resolve my issues the first time around. There is always the occasional snafu, but I have had no problems having them addressed in a timely manner.
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September 2023 by Ravi Tanguturi
Very rude front desk and they are too busy to cater to new customers . Felt they have enough customers and money .I booked a available slot online , 3 hours later they call and say that slot is not available and have to reschedule . I was late by 20 mins on the rescheduled day and they bluntly say they have to reschedule it again . Very Bad customer engagement .
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August 2023 by Patricia P.
I needed tires. I booked online and 4 hours later received an email that not only was my timeslot not available but the manger was almost laughing at me for thinking they would honor a timeslot booked on line. I was welcome, after moving around my whole day to accommodate my appointment, to come at 4 pm (my original time) and wait for 2-3 hours but they close at 7 pm and if they were not done I'd need to leave my car. Why have a website if you do not honor the appointment?
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July 2023 by Patricia Watson
I had the pleasure of needing to take my car to get new tires while making a trip from Maryland to New Jersey. The guys here were so easy to work with, and kind. They didn’t make me pay for more than I needed either. I had asked for 2 tires and when they looked at my treads they told me I only needed 1. The manager (Hector?) was professional and thoughtful and the technician working on my car was quick and thorough. Highly recommend them.Service: Tires
