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January 2024 by Mike M
Had to start the new year off with safety. Safe travels
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November 2023 by Roopaa Shah
Went to upgrade my membership..Jackie did a fantastic job...pleasant, efficient, patient and smiling thru out...thanks Jackie. Thanks AAA..love the free maps along with the other 100s of services
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October 2023 by Malik Stewart
I did not go here. No idea about anything about this company/?
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September 2023 by David Bowman
I brought my car in to have 2 tires replaced. It took over 2 hours! While replacing the tires, they found one TPM sensor broken, and broke the second one. After waiting over an hour, I went to the desk where I was informed about the sensor. When I complained about the length of time it was taking, the people at the desk floundered to explain...it would have been better if they had said they were short handed. My appointment was at 8am - my car was completed at 10:20am....I watched the first mechanic who started the work on my car. He did more walking around, slowly/aimlessly before he really did any work. Several weeks ago I had 4 tires replaced AND an alignment at another shop - car was done in 50 minutes. Had I been told that it was going to take so long, I would have made arrangements to pick up the car later. My TPMS are not correctly installed/calibrated. I have to return to have them repaired! Unbelievable. the only bright is that the Manager did reach out to me and offer to reimburse me.She was great, but until she cleans staff and hires new mechanics, I would stay away.
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September 2023 by NY US
I’d like to take this opportunity to share my feedback about this location especially a new manager Me. Dan! I went for an international drivers permit and had my two passport photos but Mr.Dan said there are not from aaa and not passport size and made me spend extra money to take more photos - I showed him I have used these photos in the past and he said he will not accept them. Reluctantly I took photos even though I had photos and they have accepted them in the past. He was extremely unprofessional, unkind and rude. I’ve been aaa member for over 20 years and wanted to share my feedback for others.
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August 2023 by Sar P.
I'd like to take this opportunity to share my feedback about this location especially a new manager Me. Dan! I went for an international drivers permit and had my two passport photos but Mr.Dan said there are not from aaa and not passport size and made me spend extra money to take more photos - I showed him I have used these photos in the past and he said he will not accept them. Reluctantly I took photos even though I had photos and they have accepted them in the past. He was extremely unprofessional, unkind and rude. I've been aaa member for over 20 years and wanted to share my feedback for others.
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August 2023 by David B.
It took over 2 hours to replace 2 tires. While replacing, they found one TPM sensor broken...and broke the second one. It was the slowest tire change I have ever experienced. They may have been shorthanded, but no one kept me informed about the process, until I went to the desk to inquire. On top of it, they misinstalled the Tire Pressure monitor sensors so now they don't work. Run don't walk away. The manager did call and apologize, which I appreciate. But until she changes her staff, i'd be afraid to go back
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August 2023 by M Garcia
DO NOT USE THIS SHOP TO REPAIR YOUR CAR!!! I wish I had read the reviews prior to taking my cars to this shop. Unfortunately, i have experienced each of the 1 star reviews given. From the lousy service, lack of transparency and communication, delays in completing repairs with no accountability, overpriced services, etc. However, what concerns me the most is that for every 1 star review, there’s a response from AAA asking the person to call so they can address the issues. I checked the 1 star reviews from as far as a year ago, and yet, it seems NOTHING has changed at this location. So AAA, in case you want me to contact you, what will be the point of it if nothing is going to change?I will provide an update If AAA contacts me.
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August 2023 by Shara Sincoff
Compared to 3 other places, even with the discount for being a member it would be $500 more for what I needed.
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May 2023 by Anwar Rasheed
I recently got my front brakes done at this location off of rt 1. Wonderful service all the time. Friendly, knowledgeable, and helpful general manager, however some how some one installed my front brake pads wrong as they began to rub on my rotor. I noticed that after braking from high speed, the front end of my car would shake until I reached a complete stop. That service I received on my car cost me over 600 dollars that day. I had to take my vehicle to the manufacturer to correct what the botched work up aaa did on my brakes. The correction at the manufacturer cost me over 700 dollars. That's a lot of money and even more to correct. I do not recommend automotive care here. Travel, yes, but automotive ? no
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May 2023 by Nandan Kaluskar
Highly unprofessional, irresponsible and untrustworthy team. I serviced my BMW for an oil change and a coolant check (this was recommended by the service agent). For quite some time there was no update and only when I called, I was informed that the technician had accidentally broken a knob on the condenser and the freon had leaked out. When I went to pick the vehicle the service agent was apologetic and said the technician accidentally broke the part and that I should get it repaired at BMW and AAA will reimburse the cost. I insisted on a written commitment on this and the AAA agent also did so. I took the vehicle to the BMW service station the same day and got it repaired. BMW service guy said whoever worked on the part clearly didn't know not to touch it because even the BMW guys do not try to open the knob that was broken (by AAA). It cost me more than 2000 USD to repair this damage caused by AAA because of their lack of capability.Its been more than a month and despite submitting the bills right the next day after the damages were repaired, I have no communication from AAA on when the amount will be reimbursed to me. I am being given very shady answers like Manager was on leave, etc.Also on a side note, they were supposed to rotate the tires. However couldn't do so because the technician couldn't find the key to rotate the BMW tires. I would expect this to be a basic capability if you are doing oil changes and tire rotations on vehicles.If I do not get reimbursed as promised I wouldn't hesitate to go to the lawyers and courts.Service: Oil change
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April 2023 by M
Had a very pleasant experience getting my International Drivers Permit here today. The agent was courteous, efficient and made conversation with us while he was taking photos and issuing the permit. In and out in 15min. Highly recommend this office.
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April 2023 by M Smith
My car was towed here Friday, 03/17/2023 as my car was leaking fluid and making noises and the serpentine belt snapped. We let Carlos Torres know the situation and he said he would take care of it. They ordered a new belt and when it came in they did not do any "free" diagnostic like they were supposed to and put the new belt on. It snapped immediately and they charged us for the labor and the belt. They had to change the pulley which was not working properly and charged me for all this along with a new belt and for the labor. I think this is extremely unacceptable as they did not do anything and decided to put the belt on. The man at the counter refused to give me his name and said he was not involved. The names on the invoice are Salesperson: T Prakmanond and cashier: Alfred Benjamin. This facility was extremely unprofessional, and rude. The cashier was throwing up his hands and walking away being extremely disrespectful to me. The manager was berating us over the phone as we did not think it was acceptable to pay for a belt and labor that they broke. I will never be coming back. They also left my car dirty there was oil all over my door panel and they scratched up the front of my car. As I was leaving the check engine light was still on and after asking them about it they said "it was already on when it came here". Obviously it was on because all the lights were on as it was stuck on the side of the highway. I am extremely upset with how I was treated at this facility. They refused to take the 2nd belt and labor off my bill and my car is still not fixed. Take your car somewhere else as this facility is very incompetent and they have no idea what they are doing.Services: Auto engine diagnostic
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April 2023 by Greg Ludwig
That staff is friendly and professional, but my god is the service slow. They're just really understaffed. They got one guy doing oil changes for 5 cars by himself.
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April 2023 by julio catalan
LOL check this out my car was towed to this location Friday night! Saturday morning called to see if they got it told me they gonna look at it 4 hours later called back they said they couldn’t look at it because no gas ? they told me had to bring gas brought gas called a few hours later told me they couldn’t look at it AGAIN because “they parking lot is blocked off because of a accident” LIE Tuesday morning drove up there another one lol told me mechanic is not in today towed my car my self to another mechanic HAD A HALF TANK OF GAS Wow got it fixed in less then 2 hours.Service=trash don’t come here
