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March 2024 by Jeff C
The bike shop and staff are amazing had a bike that didn’t fit. Went in for an exchange no questions asked!!! Love the new ride btw
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March 2024 by The Great Matsby
This is the best REI I’ve been to. Paula is a fantastic employee and all around wonderful person.
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March 2024 by Craig Weinrich
Always very helpful and knowledgeable staff. Good selection of outdoor gear, and become a member; it's worth it.
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February 2024 by Alex Feldman
The best ski service experience on the East Coast. Garrett took care of binding recall I was not aware of yet. Much appreciated.
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January 2024 by Soleny’aa Rivera
Would never come back here if it was the last outdoor store on earth. Kid at the register charged my card twice then argued with me that my card did not process (it did…. Twice) now I have to wait 60 days for my bank to refund me hundreds of dollars, thanks REI such a great Christmas experience woohoo!
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December 2023 by Wander Beans
I had to exchange a bike, wrong size,the experience was fantastic. The transaction was perfect. The advise on proper sizing was perfect. I was even put on a bike to check the sizing. Oscar in the bike department knows his stuff. I left there feeling very confident. I gotta say if i have to go to rei for any bike related issue. Ill be going back there. Thanks oscar. Your the best
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November 2023 by Meenakshi Sundaram
Customer oriented staff who are always happy to help and provide best service. Highly recommend this place if you want advices to buy shoes.
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October 2023 by Dana Watts
I went to REI a few weeks ago to begin looking at bikes. I know almost nothing when it comes to bikes and was nervous to ask questions. I have now been back 4 times and each time I have experienced the highest quality customer service. Each of their staff is AMAZING and incredibly helpful and informative. My knowledge base is growing and so is my confidence on a bike thanks to your team at REI. I am beyond impressed and you now have a loyal customer. Thank you.
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August 2023 by Charles Stickles
They really are respectful of me being a veteran with lyme disease and post concussion syndrome and asking a few more questions than some customers might in regards to chemicals used in product and what gear is more friendly to those with a certain sensitivity to such things. Thanks so much.
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August 2023 by brandon villegas
Excellent bike service. I recently moved to the area and needed an extra hand with my tubeless set up. I normally do all repairs and maintenance my self on my bikes but since moving I’ve been a bit overwhelmed. I purchased a set of tires for my gravel bike and had lots of issues with my rear tire where it couldn’t hold air in over night. I got frustrated that I had a defective tire after having them service my tire twice and asked if they can swap it out since it’s basically brand new. Without hesitation they swapped it out with a new one then and there and were very professional about it. I will 100% be coming back and can trust them with my bikes
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July 2023 by Maya Rahman
Staff was helpful and friendly! Got the boots and socks needed for a longer hike in upstate New York :)
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June 2023 by Bonnie
Great gear, pricey but good quality. Become a member so you get back dividends.
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April 2023 by Maryann Jordan
I always love shopping here. Great variety of products, great quality, great range of prices, great range of sizes. The staff is always amazing.
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April 2023 by Amanda G.
Not y'all debuting your "inclusive" Trailmade line and then treating an actual fat Black customer as invisible AGAIN!That's why tf I drive 40 miles out the way to East Hanover to get treated like a human being or shop online. Like at this point it's just comical. Have the nerve to have a bunch of fat, Black, and POC creators design and model your line as well as adorn your marketing materials and can't translate the message to living breathing customers. I'm so sick of this mess I don't know what to do. YOU SUCK Lawrenceville REI. Do better ffs. The best part is I looked ridiculously cute in the new Trailmade fleece. But you know what looks even cuter - my Amex at a zero balance cause ain't no way you're getting my coins after that treatment.
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March 2023 by Jonathan Strong
Four years after my last review - and the store is still excellent, and the staff as well. On the way out, I also caught the beginning of a great sunset over the store (see attached pic).
