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April 2024 by X Y
My parents had a horrible return experience with the store. They purchased 11 items from the store and discovered that 3 items (same style, different color) suffered from sever quality issue, shrinking significantly upon washing. However, when they attempted to return the items to the store, the store manager took the items and marking it as an unprocessed return with incomplete paperwork. When I called the store, the store manager redirect me to customer service and said the store will not be responsible for the return. According customer service, the store should initiate a return when the purchase is made in store. I'm very concerned regarding the treatment my parents received in store as senior people and new immigrants.
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January 2024 by Vasanthan Ravindran
Quality is the keyword. I loved this place. Excellent offers.
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January 2024 by Patricia Decaro
Great customer service. Beautiful stuff
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November 2023 by Marie Chantal Barjon
Very friendly, Great Customer service always clean well organized
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August 2023 by joseph Lyman
Just purchased Bathing Suits from them. Can't track status of your order. Worst Web Site in the world. It's easy to fix, see how Amazon does it.
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July 2023 by Soph
Awful experience-Too many sales clerks just standing around not sure what they’re doing-Need more dressing rooms
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May 2023 by George S. Yulis
Very helpful staff. Good selection of items.
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May 2023 by julie mcmanamon
Very good employees and excellent quality clothing.
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December 2022 by kim
I love Lands' End and have shopped at various stores and online for year. After today, never again. I've never encountered such rudeness. And I see that even with all the other complaints on this site, that this is an ongoing problem with Jerry, not a one-off. To think that this is the manager of the store! I've never given a one-star rating -- I wish there were negative stars!
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November 2022 by May Fung
Many associates standing but not really greeting or doing much. The lady who helped me return some items was using a very old style iPad and she was not scanning anything, but had to input the return number with her two fingers typing. Took a long time to return five or six items. I did not feel well coming in this place and I think there is some management problem. Don't get me wrong, I love land's end products, but I will keep most of my shopping online.
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November 2022 by Nia
Honestly I love lands end and I will always buy lands end clothing but maybe online instead. recent experience in store was not very welcoming.
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November 2022 by Teri Arther
Had a great sale. The clothes are great quality and there was a variety of colors and styles to choose from.
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November 2022 by Patt Ferrari
Immaculate store but 5 employees barely said hi and the 1 who acknowledged me was clearly more interested in the conversation than helping me.
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November 2022 by Georgia Kollia
Very friendly and helpful people, and though small, had good selection
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November 2022 by Linda Pickering
Always great leisure clothes and swim suits. Helpful staff.
