-
April 2025 by Alberto RP
Loved đĽ°
-
March 2025 by davisji65
SUPER snooty. My husband and I recently visited. We are doing a full kitchen and laundry room remodel and we were shopping for the farmhouse sink and kitchen appliances. No one, and I mean NO ONE bothered to greet us or even say âsomeone will be with youâŚâ. We spent about 25 minutes in the store and when we were in the kitchen sink section, one of the woman said âI need to be right where youâre standingâ. Are you kidding me?! How about âcan I help you find something â or perhaps just âHelloâ?! You know, basic bare minimum customer service. So snobby. We will never buy from them based solely on this non-exchange. Shame on them. There were three staff members there that I noticed. Not a single person approached us. Guess my husband shouldâve worn his fedora and I guess I shouldâve worn my leather jacket. PFFT! Your loss Ferguson. We took pictures and model numbers and will search elsewhere with our hard earned money.
-
December 2024 by Peter Obrien
Stopped by with issue with my faucet. Sales person Regina was very helpful figuring out what the issue was. Would definitely recommend
-
November 2024 by Yugin Shun
Both Regina and Ethan spent long time searching, explaining the product we need; they are very friendly and patient! I would go back in the future for other products as well.
-
October 2024 by Vivek Ranjan
Great showroom, great products and most importantly, great staff. The salesperson (Ethan Winn) helped us through with prompt followups and coordination with our contractor. He worked out scheduled delivery that made the whole project easier and worked within the timelines that we have anticipated. Great experience with Ethan & Ferguson!
-
September 2024 by Sarah Sleiman
Ethan was awesome!! He helped me pick out a soaking tub for my new bathroom and a few other things. He was really helpful with advice and best practices. Amazing customer service. I will definitely be back!!!
-
August 2024 by lil poyo
Tracy, Ashlyn and Ethan of Lawrenceville, NJ were so kind and helpful with my order, responding to my calls and emails. More consultants like them would be a better place in this world. Ferguson always appreciate consultant's like these who work so hard to make your store a place where you would want to order products for your remodeling needs. Hard workers like these also are keepers and are very hard to fine. My experience with Ferguson in Lawrenceville has been a Blessings. Thank you! Gladys
-
July 2024 by Alexis Morrow
Fantastic customer service and amazing results! The customer service here was thorough, helpful, and friendly. Before working with the staff at Ferguson, I didnât know where to start and was really overwhelmed. Everyone I worked with really made the whole process easy and stress-free. Will be returning + 10/10 recommend!
-
January 2024 by Jrzyboy99
I visited this location in December to purchase a sink and faucet. Katie greeted me with a warm smile and a great personality. She answered all my questions and concerns. She went over all my options and found me the sink and faucet I was looking for. Thanks Katie!
-
November 2023 by Deepesh Singh
Seems always closed or staff is eager to lock the door!Limited choices as well.
-
November 2023 by Eileen McAllister
The woman who helped me was very knowledgeable. She helped me pick the perfect wide spread faucet for my sink. I received the products in two days. Looks amazing.
-
October 2023 by Nicole R.
Lisa at Ferguson.bath & kitchen in Lawrenceville has been working on our master bath project with us for months - trying to replace parts installed fromDifferent manufacturers. Her investigation skills have been incredible reaching out to many manufacturers to help us find the best solution to update our bathroom without ripping it all out . Thank you lisa! Your customer service is an A plus!!! It's been a pleasure working with you .Nicole Rodricks, Princeton, Nj
-
June 2023 by Andrew Garcia
Show up with my wife and son prime time on a Saturday and the doors were locked. Sign on the door says you must call to book an appt on saturdays. Nowhere on their website does it say that. We call to see if they can squeeze us in (mind you it looks completely empty inside and kind of dark when you look up to the second level) and no one answers the phone. Another family walked up right after us and also left. Not wasting my time coming here again. Too bad because we were ready to buy. ??ââď¸
-
April 2023 by Joe Donnelly
Hard to find location in Lawrenceville. it's on the second floor in an outdoor mall.Then you need an appointment to speak to a sales representative. We waited almost an hour for a salesperson. The show area was impressive. Lot of high-end stuff to look at.The sales person was nice but not much help. Same info was online. I was shopping for a walkin bathtub. After confirming the price I ordered online from Ebay. 30% cheaper.
-
March 2023 by Lauren B.
Awful customer service...felt like we were begging for help and bothering the staff with our purchase!Do not waste your time