-
April 2024 by Jenny Spadola
Sales person was personable and attentive. Easy smooth purchase
-
April 2024 by Heather Persky
I am very sad that I need to write a 1 star review for VC. I had such high expectations. I had a wonderful and pleasant sales associate Arora in Lakewood.I picked out this lovely expensive bedroom set. The day it arrived as it was unpacked, the paint was chipped on the end tale. It was later replaced with a new piece. The paint on all pieces of my furniture have been coming off, chipping and fading. I immediately reached out the company and spoke to a gentleman that was rude, nasty, and not empathetic at all. Since I took at the warranty the eventually sent someone to touch up the paint.Well, the paint is still chipping. I am moving out of state and im being told nothing else can be done. I have asked for a trade in the furniture and was denied. My very hard earned money has gone down the drain and so has my $500 for the warranty. I wish someone from VC Furniture understood my frustrations and did the right thing.VERY DISAPOINTED
-
April 2024 by lauren glen
Matt was our salesman, he was courteous understood our needs went over and above to find product.
-
April 2024 by Janice Maccione
Always helpful. Good selections
-
April 2024 by suzanne dombrowski
Have always been able to find what I am looking for at Value city furniture. Whether it is a sofa, coffee table, bedroom furniture and even artwork, lamps and knickknacks.
-
April 2024 by Danielle Waters
Great customer service and great prices.
-
April 2024 by Donna Jarrett
Very pleasant shopping experience with Sarah S. She did not follow us around and when we needed her she answered all our questions.
-
April 2024 by Allan Gargano
Great deals, friendly sales people, and very knowledgeable of the products.
-
April 2024 by Erica Deluco
Great experience salesman was very nice and helpful and good quality furniture
-
April 2024 by Raymond O'Meara
Buyer beware. We purchased a sofa and loveseat approx. two years ago. Within six months, both were making loud squeaking sounds every time someone moved. Over the past year and a half, three repair people have come to our place, with the last one determining that the wood the furniture was made with was causing the squeaking, and that there was no repairing it. The customer service manager whom I spoke with on the phone told me that there was nothing to be done. It wasn't a problem with the furniture...it's just the nature of the wood. When I pressed, she said a) furniture generally isn't made the way it used to be and we should expect these issues, and b) if they replaced the set, the new set would likely squeak as well. The company clearly knows that they are selling low-quality products and simply doesn't care. They will do anything to avoid replacing faulty products - including insisting that they're not faulty.
-
April 2024 by Jason Mignone
salesman bill was amazing, he made things very easy and fast, he took the time to answer all are questions and he had patience with us, thank u bill
-
March 2024 by khuram talib
Beware, horrible furniture and even worse warranty I will spend a little more and go to a business that cares about their customers and stand behind the product instead of making excuses not to cover a damage item.
-
March 2024 by Rosa Johnson
Sara was very helpful giving us all the details and measurements about the kitchen table that we liked it
-
March 2024 by Hagop N
Patrick was Excellent. Very informative and not Pushy at all.
-
March 2024 by Ilona
Very pleased with customer service that Cassidy gave us! Thank you for helping us!
