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January 2025 by Aryeh Feldman
I tried to put my deposit in my credit and they didn't allowed
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November 2024 by Gris Aldana
Totally angry, the attention at that bank is very unpleasant from the staff that works there, they are not friendly at all, they are racists. I went to exchange my money and they always told me we can't come back today, tomorrow, and they kept me like that for a week. I regret having opened an account there. I do not recommend Banco America to anyone, they are very annoying, racists, they do not know how to treat the client. Just because I go to exchange my money does not make me less than the others, really disengaged. Just because I change my coins doesn't make me less than anyone else.
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August 2024 by Michael Bucca
Friendly people inside, an ATM that always works outside. What more can you ask for? Great location.
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August 2024 by Kate Brock
I want to get out of Wells fargo bank.but I don't have good credit.can u help me
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July 2024 by laura pelaia
From the woman who answered the phone to the bank manager, to the young gentleman Mr. Mendez-Reyes, they most likely saved what has been a twenty six year relationship that the 1051 rt 37 location almost lost today.
In those years I have had mortgages, checking, savings, cd,s, credit cards etc And i'm supposed to be a premier customer
But yet when I brought bonds in to cash today after making an appointment, they refused to do them because they were in my maiden name. Mind you... Twenty five and a half years of the relationship has been in my maiden name, and they are the ones who did my name change six months ago. I had all my documentation with me ...ss old and new, stamped marriage certificates, license and my debit card which is still under maiden. I wasnt taking any money...all was being deposited. I did my research ahead what was needed and brought extra..and they still wouldn't do. With no manager on site, there was nobody to escalate to. They told me to send them into the treasury department, which obviously is a much longer process and unnecessary.
Thankfully, through the customer service line, I got a hold of the lakewood office and they accommodated me immediately.
We have significant cash flow Coming in and out of the bank as we buy and sell houses. We are finishing up our latest house and expect the cash flow in about ninety days.
The toms river location just lost the opportunity to invest that in the lakewood branch earned it.
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February 2024 by Klara Farkas
Terrible rude service
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February 2024 by Mayolo Candia
Very nice people
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January 2024 by Lydia Geiger
Trying to reach by phone all morning!!! Impossible to get representative on phone. Online also very frustrating
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December 2023 by Gary Kennoy
ATM wouldn't accept a check deposit. Had to go inside the bank...no big problem
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December 2023 by David
I just went in with a check of Bank of America to cash it and they're telling me that they can't cash the check and there was enough money in the account to cover the check because it's not in the time frame I don't know what the heck that means
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August 2023 by Jazmin Loredo
Made an appointment for an auto loan. Liz was no help, she did the bare minimum. When asking questions she was not helpful at all. Would recommend going to a different branch where staff is friendly.
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July 2023 by Michelle Johnson
service is poor, was on the phone trying to get a hold of them for over an hour with no luck, at one point someone did pick up the phone, sang a little tune and hung up, really??
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April 2023 by Alesa Marshall
Terrible bank they can not answer their phone there is no one working there and can not cash a check drawn from their own bank. Horrible experience.
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February 2023 by Monique “The Mystic Storm” Reid
Doesn't seem to know what to do in important situations. Takes their time and Doesn't care. Why would they? Its not their money.
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January 2023 by Gerardo Caballero
I’ve been today there and I felt so grateful for the attention received. I know my situation was a little bit special plus my English isn’t fluid like I needed but you helped me a lot and understood everything, managing to answer my questions about my account. Thank you very much, I recommend to visit this office Bank. Congrats for your service!
