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April 2024 by Casey Stanionis
We had our Pack Rat delivered this morning and it could not have gone more smoothly. The gentleman who delivered the storage unit was professional, kind and thorough with instructions on how to use it. Compared to other similar companies, we feel the price was fair for the service provided. We’re so glad we chose Pack Rat and will recommend to anyone for their moving/storage needs!
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April 2024 by Michelle Takacs
The delivery guy was fantastic. Dropped off container first thing in the morning and answered any questions.
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February 2024 by Brian Buck
Great experience. Prompt. The same driver was there for the drop off and the pick up both times. He was careful and friendly. This thing was a real life saver for us. It made everything so easy. I am thankful the driver was so thoughtful with placement and making sure not to damage anything, our driveway is narrow and long. Would definitely use again.
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September 2023 by Knitone1 B.
Today, Sept 26, 2023 a unit was delivered to my condo in Rahway NJ. I didn't order it, mind you, someone else in the building did, yet Pack Rat parked in my private space. Signs all over that say reserved parking. Even had a traffic cone in my space due to previous issues with people parking in my spot. You are trespassing on private property. Horrible disregard for the law
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June 2023 by Tiffany Glass
1. All steel containers including the floor and doors. Not flimsy like PODS.2. Very affordable moving service.3. Flexible storage concept.
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June 2023 by T Glass
1. All steel containers including the floor and doors. Not flimsy like PODS.2. Very affordable moving service.3. Flexible storage concept.
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December 2022 by Jan Kirsten
What a terrible company! We are in the middle of moving - very chaotic and called 24 hours too late to schedule pick up of pod and we were charged for entire month. When I called they said they do not pro-rate and there is nothing they can do. Also I spoke with billing for 10 minutes and when I called back they said I was not on the account and could not speak with me..then why did you speak with me prior?
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August 2022 by P D
PACK-RATS lacks INTEGRITY!!I read all the bad reviews but went thru with a quote anyway, well what a mistake! Pack rat lacks integrity! When I told the woman I’ve been comparing all pod companies & received a much lower quote than pack rat the woman wanted to know who & how much , i refused to give her any info about their competitors. She went on to put them down one by one & listed all their flaws, with that I was done! Very unprofessional & I wouldn’t let them move my belongings even if free!!
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July 2022 by Lee Bernhardt
Not sure if I’ve ever had this much steam coming out of my ears. Their system of delivery appointments needs serious work. You are given a window-8am-10pm. They say driver will call you an hour before. When they picked up our box in Florida, they called us 15 mins prior to arrival. Strike one. But I was home so it wasn’t a big deal. Now I was scheduled for delivery today. Spoke with customer service once first thing to see if they had a window- no they didn’t. Then again around 3pm and they said it’s still coming today. So as I sat around- at 5pm, I decided to login. They switched my date to Monday without even telling me. Instead of a weekend like I planned, it’s now coming on a day I’m away for work. Huge headache. Now the container has to be unloaded during the work week. But hey stuff happens…What bothers me is the lack of communication. Why not tell me this when they switched it? Call me, text me or email me… do something. I already wasted 8 hours waiting today, do I really deserve to wait another 5??For the money, their service and communication is absolutely not worth it. Avoid at all costs and do not trust them.
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October 2021 by Paul
Container arrived on time. The driver/operater, Tommy, was great. Very friendly and accomodating. Had to do a little gymnastics to get the container into an awkward spot, but he did it like a pro.I'd give them a 5 star if customer service was a little easier to reach. I had to use chat as reaching by phone was gonna be over an hour wait each time. But I will say the customer service rep on chat was friendly and helpful.
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October 2021 by Gina Blair
Wish I could rate this 0!!!! I GOT CHARGED WHEN I DONT EVEN HAVE THE CONTAINER!!!!!! What a horrible experience... Waste of money and I was told one thing from 2 people and something different from another person.... so difficult to get through to anyone and was not helpful at all. Container was dirty, dented, the metal was even broken, along with a broken lock that I paid extra for. Nobody called before arriving for pick up and the whole experience was awful. Will not recommend to anyone.
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September 2021 by Luci Musolino
From the initial phone call inquiry to the last POD pick up, I have been impressed with this company’s service and its employees these last three weeks. Thanks again to the entire team from Lakewood and Dayton, especially Roxanne, Tommy, Dave and Joe. You made this move stress-free for the family!
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August 2021 by Ally Trainor
ABSOLUTELY HORRIBLE!! I had a schedule delivery for today I got a phone call at 5 PM (took off work waiting all day for a call) that the pod was not coming today due to an accident and that they cannot guarantee shipping within the next four days! I’m moving in 5 days and and now I’m totally screwed last minute! So unacceptable and to top it off I didn’t get offered any type of alternative or even an apology !!! When I asked to speak to a manager I was left on held for 35 minutes. Never use this company! They are unprofessional.
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August 2021 by Dominie Deluca
No Show after waiting all day. They left us hanging, no call backs no customer service whatsoever.
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May 2021 by Victoria Kinsler
Horrible! I had my delivery for an empty unit to be delivered to my home today! I called and spoke with a representative to find out if there was an ETA of when it would be arriving and I was informed there is no ETA but you will receive a phone call 1 hour prior to being delivered. WELL, it’s now freaking almost 7pm and no delivery!!!! I decided to check my account and noticed someone changed my delivery date of today to Monday! This is absolutely UNACCEPTABLE! Currently waiting to hear back from the facility manager. Not a happy customer! Stay away!I am selling my home and this was needed to be delivered to me today so I can pack up and get out. Hopefully they figure this out!!
