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“Matt is an outstanding customer service technician and in my opinion a huge asset to Verizon. He sold me my newest phone and took the time to help set it up to my satisfaction and answered all my questions. Matt is always willing and able to troubleshoot any issues/questions I have had. He's a nice person too!”
10AM - 8PM
450 NJ-10 W, Ledgewood
Mobile Phones
“Had a great experience in this store and the person that helped me was michael he was extremely helpful ,professional.,and very patient with me and my husband I recommend him and your store highly. I give him a 5 star rating thank you . Diane Petrosino”
“I want to thank Maggie and Marcela for providing the best customer service as possible. They help me a lot, especially Maggie since she helped me two days so I can get my new iPhone running. Will highly recommend this metro to friends or anyone around. You guys really have professional workers and with a great heart aswell.”
10AM - 8PM
3056 NJ-10 J, Denville
Mobile Phones
“My experience at this AT&T store was excellent. The customer service was superb. Ryan was polite, professional, and very knowledgeable on services as well as device information. He made the decision making process very easy for me.”
“The service is spectacular, the girl who serves there is Maggie, I think her name is super incredible, the attention is so polite and formal, she is great, highly recommended.”
“I came very angry because the lady from the other boost store blocked my account and needed my same number but here it turns out that they didn't give me any problems, the girl helped me very kindly Raquel, thank you for your kind attention”
“walked in almost 100% sure on what phone i was getting. dylan helped me out with information as it was my first time getting a phone myself. he helped me through the set up process and made sure i understood everything.”
“Visited the store today for a new phone after dropping mine in a lake.. Gian helped me out and made what could’ve been a painful process quick and easy. Prompt, knowledgeable and professional while juggling multiple customers at once so nobody had to wait.”
“Go to Bellal at T-mobile if you ever need any assistance at this location. He made everything so simple and explained everything in a way that I could easily understand. He also answers any questions that you may have with absolute ease. Fantastic worker give him a raise for real!”
“Had a awesome experience. Luis was very helpful and professional. He made the transition from Verizon to T mobile very easy. The customer service so far has been excellent. Highly recommend.”
“Aaron was not only professional but also friendly and extremely knowledgeable about the phone equipments and amazing plans T-Mobile. Highly recommend you visit the store and him!!”
“Christina was awesome! They didn't have the exact phone I wanted, but she was able to track it down at another store. She was friendly, professional and patient.”
9AM - 9PM
3130 NJ-10, Denville
Mobile Phones
“Best experience I’ve ever had at any Verizon store. You have to ask for Bella (Denville, NJ location). She was pleasant, very helpful and really knew all of her stuff. She helped me save almost $20 on my monthly bill!! It’s honesty and helpfulness like this that increases customer retention and satisfaction.”
“Great go-to store with reasonable prices. I also prefer the layout and atmosphere of Target over its rival. Greater focus on healthy foods, cool home furnishings, quality cookware at reasonable prices, and their exclusive retail advantage with LEGO.”
“Manager Joe and the team at Verizon rockaway are the best! Helped me get the new IPhone 15 TB when no one else had it in stock! Seamless transition and awesome friendly and professional service. Cannot recommend them enough!!!”
“I had a great experience yesterday at the Apple Store in Rockaway. My work/personal laptop battery needed repair. Alex provided great service and hooked me up with the business team and we discussed the cost of repair vs purchasing a new one and what makes the most sense/saves the most money.Then on the way out, my kids were given free kids t-shirts. Super nice and just good vibes all around. Especially for a Sunday morning. Love that we are so close to this store.”
10AM - 8PM
241 NJ-10 E, Succasunna
Mobile Phones
“Yesterday was the first time in probably 20 years I didn't leave Verizon annoyed lol. I had the BEST customer service experience thanks to Cesar! I told him exactly what I wanted and he got to work to figure out what would be the best phone & plan for my family. He was honest & helpful which made me want to buy the product even more as he wasn't trying to force me to purchase unnecessary items or trick me into something. He stuck to the topic and showed such a high level of professionalism. I left that day with a new phone and an added line all thanks to Cesar! I wasn't sure at first how it would go but he is the only reason that we were quick to jump and complete our purchase! Verizon is lucky to have Cesar!”
10AM - 8PM
321 Mt Hope Ave, Rockaway
Mobile Phones
“Disappointingly long wait time to return a device that was shipped due to Verizon's mistake. Already inconvenient enough that I have to come in but waiting 30 minutes to return something is ridiculous. Not even that many other people in the store today.
Some old guy was grumpy and not helpful but manager Derick was able to help direct me. Apparently not every Verizon place takes Verizon equipment. If you have Fios don't waste your time here”
“I really stopped at this store in Sparta to get a new remote. I overheard someone ask about Optimum’s cellular service and became interested. I inquired and the woman representative explained my options very clearly. I’m saving money every month!
I found them professional, friendly and knowledgeable.”
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“Extremely satisfied with the experience we had with Benjamin at this location! My wife and I had an appointment to get a family plan with a trade in and Benjamin helped us from start to finish. His customer service is a 10 out of 10. He is very knowledgeable and personable. Optimum was giving us a hard time and switching over to our new service with AT&T took longer than expected. To put it in perspective, the store closes at 7 and due to complications we were having with Optimum we didn’t get done till nearly 8PM! Not once did we feel rushed and Ben was even apologetic for something that was not even in his control. We actually felt bad for him staying over his time. We had a good time though. I know we were buying phones, but it felt like we were all just hanging out. That’s how personable he is! I’m sure the other guys are great, but Ben’s customer service is the best we’ve had at any mobile store. Thank you.”