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February 2024 by Andrew Dickinson
Aaron was a great help with my financial needs. Great customer service
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October 2023 by Darrien DeFederico
Love this bank and the staff. Very positive interactions here. They also offer adroit financial advice.
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January 2023 by Milly Michaela
I’ve had nothing but good experiences with the staff, especially Britney, who I have actually put in a formal complement for, but I have to beg of you to PLEASE get better ATMs. I cannot be spending 10 whole minutes waiting for it to count my cash or process the transaction that it’s already counted. I’ve heard before that ATMs take a long time counting your cash in order to give you confidence that it’s doing it correctly, but it does the exact opposite. It makes me extremely frustrated and consider switching banks, because I have never had this problem with ATM speed at any other banking institution. Not to mention there’s some sort of mechanism on the building’s automatic sliding door that bangs like a firework every time the door closes, so I’m standing in the vestibule already nervous because I’m standing there with cash out, and then hear what sounds like a gunshot go off behind me every single time that I have to brace for. One day I’m expecting that I’ll be bracing for it and it just doesn’t happen, but years later it is still happening. I think you should care more about the customer experience at this particular branch.
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December 2022 by Jennifer B
Cori is absolutely a heaven sent! I was looking for gold dollar coins for my son this Christmas and she was so on top of finding $20 worth to exchange my twenty dollar bill for. She was incredibly sweet and gave me a hug and wished me and my son a merry Christmas. She is professional and such a caring soul. I love going to the Lacey branch for my business!
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December 2022 by Scott Stackhouse
Stay away
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October 2022 by Ann Zarszynski
Don't go there without an appointment! Or before 5pm so the 3 office people can go home by 6pm. Because they are so busy with 2 tellers and one customer. Terrible customer service
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July 2022 by Lauren Camposano
The most friendly & helpful tellers!
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February 2022 by Despina Kountouris
The drive thru ATM is easy , don't know about the rest of the bank
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July 2021 by JCSPSY MD
Both of us are senior retired medical professionals. We were really impressed with personalized svc since we switched all accts to PNC ~ 2010 after moving to NJ. Now having problems. e.g. Twice in 2 yrs have been refused notary service--THIS BRANCH!--for important documents...forcing us to go to UPS or back to the PA pnc branch where we used to live. We suggest avoid this branch for anything other than Deps/WDs, etc.
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December 2020 by Clinton Schroeder
Been banking here for years. Never once had a bad experience. No pressure or hassle. Every time I go there I’m greeted warmly by an associate and they are always so pleasant. Kelly Jones to mention is a delight. She’s very knowledgeable about the products they sell and goes above and beyond to coordinate which product is best for you.
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July 2020 by natasha s.
They never put my appointment in the system. I show up standing in a hot lobby on the phone with them 8 months pregnant to be told they couldn't help me over the phone ,that the guy who my appointment was with had a conference call and couldn't see me.Worst customer service ever.
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June 2020 by Barbara Reyes
Sat in drive thru for 46 minutes stuck on one lane when two lanes open seems whomever idle doing the last window is a turtle. 6/11/2020.
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June 2016 by angela costanzo christmas old songs
I'm a senior on limited income and TD Bank had too many fees. I lasted a few months and researched other banks. PNC is much more accommodating.
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April 2016 by Theresa Bakewell
So happy I left TD Bank
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February 2016 by James Cascio
Love my experience