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March 2024 by Cristian Rodriguez
Great customer and repair service highly appreciate it guys?
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January 2024 by K.yanna
I've always believed that finding a reliable auto shop is like striking gold, and I hit the jackpot when I stumbled upon Carracino's Auto Shop. From the moment I walked in, I was greeted by an atmosphere of expertise, warmth, and unparalleled customer service, and it all begins with the incredible "Shop Mom," Lisa.Lisa is not just a receptionist; she's the heartbeat of Carracino's, the person who transforms a routine visit into an extraordinary experience. As a 22-year-old who has already navigated the challenges of two problematic cars, having someone like Lisa on my side has been a game-changer. She possesses an unmatched dedication to customer satisfaction, going above and beyond during and after every visit to ensure I leave with a smile.One of the standout qualities of Lisa is her ability to translate complex mechanic jargon into plain English. After Roy, the skilled mechanic, explained the intricacies of what was wrong with my car, Lisa would patiently break down the details, simplifying the technicalities and ensuring I understood every aspect. This level of transparency was not only refreshing but also instilled a sense of trust and confidence in the services provided at Carracino's.Speaking of Roy, the mechanic extraordinaire, he is a true master of his craft. His expertise and knowledge are evident in every interaction. Roy not only diagnosed and fixed the issues with precision but also took the time to engage in meaningful conversations. I felt at home here, a sentiment I never thought I'd associate with an auto shop.What sets Carracino's apart is the team's genuine commitment to transparency. Roy provided a detailed breakdown of the costs and parts involved, ensuring there were no hidden surprises. This level of honesty is a rare find in the automotive industry, and it's a testament to Carracino's dedication to building lasting relationships with their customers.As a 22-year-old who has encountered my fair share of car troubles, I can confidently say that I trust Carracino's with any vehicle I own. The peace of mind that comes with knowing I have a reliable and transparent auto shop to turn to is priceless.In an industry where trust is earned, Carracino's has not only earned mine but has exceeded my expectations. I feel compelled to share my positive experience, and if you're reading this review, I strongly encourage you to choose Carracino's Auto Shop for all your automotive needs. If you don't want to be played, Carracino's is the place to go.
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November 2023 by darnell hallman
This shop is old school and new mechanics are very knowledgeable about the game. And very fair with prices did a wonderful job on my dodge Durango valve job. I was at another mechanic he told me they don’t do engine work like that anymore. Well to make a long story short this shop gave me top quality workmanship.
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September 2023 by S Peeples-Freeman
WE ABSOLUTELY LOVE THIS PLACE. MAKES YOU FEEL JUST LIKE FAMILY, FROM DAY 1. WILL DEFINATELY BE BACK IF I NEED ANY SERVICES...
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September 2023 by Will Freeman
Very friendly and welcoming auto repair facility, old style school of fixing things.I had a couple of things done on my truck and my wife's, they took care of hers without issue, mine ran into a couple of issues with wheel alignment and back light replacement. Had to come back for the wheel alignment but Roy road with me to see what the issue was and jumped right on it, might be something more than just an alignment but probably the best its going to get. The replacement back light wasn't their fault but the suppliers, I have a hybrid Tahoe and for some reason they kept sending a regular Tahoe light, which is shape totally different but marked for a hybrid, took a couple of weeks to finally find the right one and without appt, I popped up and Roy stopped what he was doing to install the light without attitude or delay.. Sometimes its the little things that count, I know I should have made an appointment but he gave me service while I waited anyway and always courteous, this is definitely old school compared to today's service. I gave a 4 *, which is equivalent to my 5*, I usually never give 5* cause their is always some room for improvement, but good little family business and very fair pricing, thanks.
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September 2023 by Ronda Christie
My car started overheating on the parkway a few months back, so I pulled off in Kenilworth. I made some calls and found Carracinos. They said their mechanic still around, but was about to leave, and would take a quick look before he left. He ended up sticking around for two or three hours after his shift ended, and they were supposed to close, to both diagnose and fix the problem, and get me back on the road. He even pointed out the problem to me, and helped me understand what was wrong, and what he needed to fix. When it came time for the bill, it was far less than I expected it to be with him working overtime to help me. They are incredibly friendly and helpful, and even though it’s a bit out of my way, I plan to bring my car to them for all my future repairs.
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July 2023 by Frank James
I highly recommend this shop to everyone needing repairs. I have two BMW'S. (750i & X5) Way cheaper than bringing it to a dealer. And they do great work. If they can work on a BMW, they can work on most cars.
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July 2023 by Isaiah Daniels
If I can give this 0 stars I would. Honestly I don't do this often, but after this encounter I have too. The people over there are crooked and sneaky. I took my car to them back in 08/2021 to replace my ac compressor. As time prolonged now in 6/2023, I notice my ac was blowing warm/hot air. I did some DIY methods to recharge and fill refrigerant to see if that would solve the issue but to no avail. They told me that all parts are under warranty for 12k & 12months (verbally) where it should be stated on the receipt if that was the process. I still have my receipt from them and nothing was stated on my paperwork. Ac compressor should not be done within 2years. It usually lasts for about 10-15 years out. I still have my receipt from them. I called them to see if there's any solutions we can work out, and a lady and some guy were just rude and egregious over the phone. Never again will I come here.
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May 2023 by SoMusicNy
The mechanics here are very knowledgeable and patient! They don't mind explaining what's going on with your car and they understand you need your vehicle so they let you know exactly what needs to be done. Most importantly, pricing is fair, and they charge what is needed to charge! Not some conflated figure that has you wondering how they came up with that. I like this shop! Say hi Linda for me if you go.
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March 2023 by Victorieuse Féed
Very ethical and reliable shop. Got the engine light fixed Their employees are very professional and informative. They go above and beyond to make sure our concerns are resolved.Lisa is very kind.Services: Engine repair
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February 2023 by Kelly Flanagan
They really looked out for me and made sure my wait was comfortable.Service: Engine repair
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February 2023 by Anthony P.
I took my 2013 Honda Accord to Carracino's for a second repair estimate and found it was not what the first estimate repairer said was wrong with my car. The repair person said Carracino does not repair if it is not broke. He located the problem and fixed my car. Carracino Shop is very efficient and most of all very honest. Thank you for your service that I received at Carracino and will certainly return if I need any other repair service. Carracino has a new customer!! Thank you, Anthony Priore
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November 2022 by Christopher Brennan
We had a terrible experience with a large chain repair shop and were desperate to figure out what was wrong with our car. We found Carracino's by chance and brought it in. They were friendly and professional throughout the entire experience. They even went to bat for us with the warranty company to get as much of the work covered as possible. e could not have been happier with the work or experience. Its an incredible relief to have mechanic that you trust to be doing the right thing for you and your family.Service: Brakes
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October 2022 by Luis Boss
Rude customer service
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September 2022 by Regina W.
Took my car there for 4-wheel drive fault alert on the dashboard. Said I needed a transmission. Had the car a month while I paid 2G for car rentals, and it was returned with the same alerts. The mechanics drove up $30 in tolls but said they didn't see or hear the alerts. Took it back and they said it was the wrong size tire causing the alerts and supposedly replaced it with correct size. The alerts are gone but now my steering is messed up and the car shimmies even at low speed.
