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February 2024 by M. K.
LOCATION OF INCIDENT: 160 Passaic Ave, Ste 5, Kearny, NJ 07032. TO PETSMART & POTENTIAL CUSTOMERS: I am writing to express my deep disappointment and concern regarding a recent grooming experience at your Kearny location listed above. My two dogs, whom I cherish dearly, suffered multiple razor cuts during their grooming session. I called the corporate office to complain but to no avail. As a pet owner, witnessing their distress was heart-wrenching. This incident involved a young innocent looking female (Latin or Italian) groomer, and I believe it's essential to bring this matter to your attention. I trusted her to treat my dogs with love and respect. She broke that trust. Trust is paramount when it comes to our beloved pets, who cannot communicate their feelings directly. Unfortunately, that trust was severed during this traumatic event. That's why I will NEVER used your my business again. My intention in sharing this cautionary message is to warn other pet owners. Also, see other customers' reviews below with photos and know we are telling the truth. Please reconsider bringing your furry companions to this particular PetSmart location. While I understand that not all groomers are the same, some individuals can cause significant harm to innocent animals. It is my hope that you take this incident seriously. PetSmart, as a responsible business, must prioritize the safety and well-being of the animals entrusted to your care. Neglecting such incidents could have severe consequences, including damage to your reputation, lawsuits and potential business closure. Our furry pets deserve kindness, respect, and skilled care. So, if you truly love your pets, exercise extreme caution when choosing a grooming facility. NOTE: Kearny's PetSmart location deserve a 0 stars but of course Yelp won't allow us to give zero stars.
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February 2024 by Shakita Joel
I walked in a few minutes ago to purchase food for my pup, I walked to the royal canin section and I see staff (Hispanic, short hair) skipping towards my isle, when he saw me he turned around walked back to the register, nodding at the girl at the register.. I walked right behind him, once I saw him nodding at her I asked the guy if everything is okay because he was following me. I was annoyed he responded while laughing “yeah why”. This is totally unacceptable, I have never been treated this way. Nonetheless watched while shopping. Train your staff to follow people that actually steal.
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February 2024 by Virginia Perez
A place to find everything for your pets and even kitten adoption?
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January 2024 by Viola Thomas
You say at Petsmart you'll do anything for my Mister but you won't let me get points for grooming. That sucks Petsmart.
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January 2024 by Alberto Tirado
I love to go to Pet Smart for all my pet needs.
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January 2024 by t perkins94
The staff is friendly and it's nice and clean. The staff helps you of getting what you need for your pets.
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A good place to buy animals
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January 2024 by QQ “King” J
The environment is comfortable, but the bathroom is only for employees.
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January 2024 by Ena Ruiz
I love that store because I find everything I need for my kittens and my dog and the best thing is that when you buy you accumulate points and they give those points on your next purchase and you save
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January 2024 by P H K 3 (PHK3)
Find it a little pricey.Staff is always super helpful.Its just missing something.
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January 2024 by Benjamin Gonzalez
This Pet Smart is definitely not the place to spend your money completely over items priced items.
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January 2024 by Angela Trivisonno
Staff is helpful and friendly. Very organized!
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January 2024 by Cypress Jane
I’m constantly at this location and I’ve never had the pleasure of meeting the dog trainer Jay until today. She’s very informative and helpful! I’ve never had any store associate offer any advice or make helpful suggestions until meeting Jay. I will be seeking her out for anymore advice or help! I hope to see her in a position of authority in the near future. She’s amazing. Thank you Jay!
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January 2024 by Tamara Brown
Great service
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January 2024 by RNS TILE
It says its open , when it’s closed
