Chase Bank in Kearny, NJ, has received mixed reviews from customers. On the positive side, many customers praise the branch for its excellent customer service. The branch manager, Dora, is highly appreciated for her kindness and dedication. Customers note that she and her team go above and beyond to assist, even helping non-members and those with complicated account issues. One customer described her as "amazing" and highlighted her team’s ability to provide top-quality service to everyone, regardless of the reason for their visit. Visitors also mention that the staff is friendly, welcoming, and attentive, making the banking experience smooth and pleasant from start to finish. Shoutouts to staff members like Melissa emphasize the helpfulness and professionalism of the team. However, there are also frustrations noted by some customers. One caller expressed dissatisfaction with the branch's phone service, mentioning that they called multiple times without getting through to a representative and only reaching an automated system. This indicates some issues with communication and accessibility. Overall, the branch is recognized for its welcoming environment, friendly staff, and strong customer service, especially at the branch level. The staff's professionalism and helpful attitude stand out as key strengths, making the branch a preferred choice for many customers. Despite some complaints about phone accessibility, the branch’s dedication to excellent service creates a positive impression for those who visit in person.
The service is not bad at all, but the waiting times to open an account or for another operation with an advisor usually take a long time. The staff is very friendly, there is a place to park your car and that is a plus.
August 2024
Small branch for such high volume, making wait times longer , they should consider a few more employees
March 2024
Excellent attention and very friendly staff. The advisor: Richard Calderon is very professional and attentive.
