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August 2025 by Dana Washington
I had the pleasure of being assisted by Yordania and Nick with repairing my son’s bracelet. They’re truly AMAZING sales associates at Zales! So friendly and helpful!!! Love them!
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July 2025 by Gerlisa Domínguez
Nick helped me a lot with all the inquiries and information I needed. Excellent service!
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July 2025 by David tucker
Youstina was great !!!
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July 2025 by quennie sanchez
Thanks for the excellent customer service!!! Keep it up!
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June 2025 by Leo
Nick was amazing, he helped me select my custom engagement ring! So helpful and kind. We are so happy with the ring and love the support we received!
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May 2025 by Carla Dos santos
Best service ever, they worked the extra mile to get my ring on time. Very happy, extraordinary customer service. Keep up with the excellent work.
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May 2025 by Kailene Sanchez
Monique was great!!!! 5 star customer service! Thank you Monique!
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February 2025 by Alexander Slaughter
My experience was professional, with a hint of pure personality. Stacy was able to help me find what I was looking for as well as recommend me other options that fit my profile. I wound up coming in and getting what I wanted in a short amount of time. A good experience overall. Thanks you.
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November 2024 by Amanda Schley
Don’t come here for ring cleaning! Came here with my husband to get my engagement ring cleaned since he’d bought the plan that includes two cleanings every 6 months. Ring still has oils/build-up throughout and looks like it was never cleaned. Furthermore, we asked to look at a wedding band and it was like they didn’t want to make a sale. We were actually in the market for one. I liked the one I was looking at but figured I’d buy from a different location with better customer service. There were two people working at the time; one seemed like the manager. The “manager” seemed friendly, but the person we were working with was inexperienced and condescending.
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November 2024 by Alexandra Asleson
Emily was extremely helpful and patient. Best experience in a jewelry store ever!
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October 2024 by Edel Weiss
Only Monique, the manager was nice but other services and people were the worst of the worst... I was there in September first, I got my gold ring resized and engraved, however, they made a mistake on my order and it cost a huge delay... I was damn unhappy about it but I managed to wait until they are done with my ring... Now it is the end of October, and the ring did not get engraved nicely with dirty remainders and shades... looking so ugly... The black lady with pony tail and glasses there was so cold and not even apologizing for this huge mess!! Why should I pay for this unfairness??? 2 weeks delay from original promised date and dirty finish inside the ring???? Are you really there for professional service or what??? I feel scammed and so disappointed!!! So unprofessional and waste of my time and money!!!!!!! I should have never visited there in my life!!!!
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August 2024 by Zaim Konov
Good price good time
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July 2024 by Dr. Juanita Sifflet
Monique, the manager at Zales Newport was phenomenal. Personable, knowledgeable and efficient without making me feel rushed.
Monique’s representation of Zales was outstanding and she should be used as a trainer when onboarding staff.
Monique made coming to Zales for the repair of my wedding set a pure joy.
Please consider rewarding her through additional gemology lclasses, increase in salary or a promotion with monetary attachments.
Looking forward to working again with Monique-she is the real “Diamond” in the store.
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June 2024 by Priya Bhat
extremely rude staff, Better buy online. Returns are not welcomed at zales. I brought in a ring for return as it was a gift and the two ladys , one with short blonde hair and the other with long black hair were SO RUDE to me as if I had committed a crime by returning the ring. They staring making calls and looking at me suspiciously and I had such an uncomfortable experience. It’s better to buy diamond jewellery online , the return policies are so much better they don’t harass you.
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June 2024 by Martina Matulj
Great service and variety of choices to choose from.
