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December 2023 by Wayne W
Actually I recommend this store. Because I went there three times and customer experience was great! They are willing to help patiently explain all the steps. So far I had no any issues on my experience. No hidden charges appear on the bill, Customer service doesn’t need to Transfer Over and OVER!
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November 2023 by Madraba
Comcast is asking to return their equipment that I never got to begin with and they are charging me $120 for not returning equipment . I used my own modem and router. I asked them to give me proof of the equipment they provided to me and never got answer. Now I am about to go to the store and deal with it . I refuse to get scammed even if I spent $500 fighting them back.
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September 2023 by Marc S.
Takes a lot for me to give a one but to disrespect sooooo many peoples time, and especially paying customers. It's just rude and gross and unnecessary in 2023. Came from out of town to return cable equipment since i moved and had to discontinue services. The woman when i cancelled said "just drop it off". Not only was the line management sloppy and non existent, but they wouldn't take the equipment even after i waited over an hour but the line wasn't going down fast and they were closing in less than 15 minutes. Mind blowingly bad
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September 2023 by Marc Coolrecht
Yikes how sad was that experience. Not only did these guys have zero control over the traffic flow and expectation setting on waiting time, when asked if I could drop off the equipment I’m returning for a closed account, they insisted I wait with the other 10 people and they were closing in 25 minutes. This after I waited a solid hour already. This is all queue management and there are more modern ways of handling heavy crowds.Then, it turns out i can return the device to a UPS store on a prepaid label!!!!. I’m just mad i didn’t look earlier but it would have killed them to tell me that? Instead of saying i had to wait among all these upset folks. Upset for good reason.Customer service xfinity! You make enough money off people. And i felt bad for the guys working. It’s not their fault sure but still.
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September 2023 by Erica H.
Giving a 1 because I can't choose 0! I constantly have connectivity issues. Connectivity goes out twice a day sometimes more!! I'm in jersey city and the outage map always says the area is fine!!! It's ridiculous. The 3rd technician I had come out say that for the entire jersey city block they use the same tower which is not nearly enough power/connectivity for a city. I'm tired of having technicians out to just tighten wires and tell me not to unplug the modem to reset. (Says it disrupts the connection too much) I pay for non reliable internet that rarely works. I don't even hook up my phones to the wifi. It's frustrating when I need to be on the internet for work yet the modem disconnects constantly. How do these photos make sense??? Go with food or Verizon if you're planning on getting internet
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September 2023 by Madhavi Rakholiya
Customer care calling is so bad from different country I wasted my half days staying home never get solution they just bluff and take 30 min to verify my count later they don't have any solution
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September 2023 by Kaushal Upadhyay
The staff was very co-operative.They helped me and my wife a lot to switch number to xfinity, explain about the internet plan very thoroughly, and suggested the internet service which best suits on us.
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August 2023 by Ivy Wilson
Xfinity is the worse worst cablw company. I will definitely be filling a lawsuit against them. I have called multiple times and Xfinity agent used my debit card without my authorization. And I've called multiple times to talk with supervisor and one supervisor call me back and they said there was nothing that they can do and I think that is horrible the fact that I've had this service since 2017 and how are overseas agent can just use my card when they told me on the phone that they didn't and still use it. I will make it this known on social media to the public not to use Xfinity at all.
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August 2023 by John Makohen
Worst internet provider in the history of the world. They pretend to be upgrading there systems but it seems every time their techs are in the area I go back to 1999 dial-up. I have to get on the app and have customer service rest the modem at least once a week. Stay away from this company if you can. They’re a joke.
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July 2023 by Karim Minkara
Comcast has historically been a nightmare to deal with, though this store is an exception. I recently moved to NJ from Atlanta and my local store wasn't able to accept my device return/account cancellation. When my account wasn't cancelled after calling in to customer support, I visited this location after moving up here and Jose was extremely helpful. I arrived without an appointment within 30min of the location closing (not recommended) but Jose was still super helpful and mindful of my requests. I have yet to see his level of caring and attentiveness throughout every other interaction I've had with Comcast (after being a customer for 8 years).Good on you Jose!
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July 2023 by Harvey Wang
Called me at Friday night without checking with coworkers. The person doesn't know what to do I guess. I moved to an apartment without xfinity so please don't call me going forward.Sincerely
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July 2023 by peyton kay
Terrible service... Automated Messaging is infuriating.....and no one can solve any problems...Switching to FIOS it seems..
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June 2023 by Cemal Ozbay
Dear Federal Communications Commission,I am writing to file a formal complaint against Xfinity Mobile regarding their failure to unlock my device in accordance with their stated policy. I paid off the remaining balance on my device 72 hours ago, and according to Xfinity Mobile's policy, the unlocking process should have been completed within 48 hours. However, despite numerous attempts to contact them, I have not received any resolution or concrete information regarding the status of my unlock request.Below, I provide a summary of the events and communication exchanges that have taken place:On 6/11/2023, I paid off the remaining balance on my device, fulfilling all requirements for the device unlock.I promptly contacted Xfinity Mobile customer support on the same day to initiate the unlock process. During this conversation, I was informed that the device unlock would be processed within 4-8 business hours.After waiting for the stipulated timeframe, I did not receive any confirmation or update on the unlock status. Concerned, I reached out to Xfinity Mobile customer support again on 6/12/2023.This time, a representative informed me that the unlock process may take up to 24 hours due to a technical issue. I patiently waited, assuming that the issue would be resolved within the given timeframe.Unfortunately, another 24 hours passed without any communication from Xfinity Mobile. Frustrated by the lack of progress, I contacted them once more on 6/13/2023 to seek an explanation for the delay.To my dismay, the representative I spoke to this time informed me that the unlocking process may take up to 48 business hours. This conflicting information has caused significant inconvenience and distress.I would like to highlight that Xfinity Mobile's policy clearly states that the device should be unlocked within 48 hours of meeting the necessary requirements. It is evident that the company has failed to meet this obligation, causing undue inconvenience and violating the trust placed in their services.I kindly request the Federal Communications Commission to investigate this matter and take appropriate action against Xfinity Mobile for their failure to honor their policy. Additionally, I seek your assistance in ensuring that my device is promptly unlocked, allowing me to use it with a different carrier of my choice.I have attached copies of all relevant documentation, including payment receipts, communication transcripts, and Xfinity Mobile's policy for your reference. Please let me know if you require any further information or documentation to proceed with the investigation.Thank you for your attention to this matter. I trust in the Federal Communications Commission's commitment to consumer protection and accountability, and I look forward to a swift resolution.Sincerely,
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June 2023 by C Lawson
I gave Xfinity a shot and I regret it.I got Xfinity mobile in March on the grounds that it would reduce my internet bill by 20 dollars. That has not happened yet as of June.I spoke to someone about two weeks ago and they informed me that I would get a rebate on my next bill and all my bills going forward would be reduced by 20 dollars. That did not happen.I called today and the answer I was given was that, "there will be no rebate, and I would see the 20 dollar reduction on my bills going forward. (Note: I told him I wanted to cancel all my services and he sent me to a number that literally hung up on me. That is not the first time an Xfinity representative has done this.)This seems strange and makes it so that I have to go back again in a few weeks to check to see if I'm getting the discount. Does this sound right? Does anyone know Xfinity's bundle discount policy?
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April 2023 by Q Nation
They turn off my service and my bill is paid but I can't get anyone to talk to so I can get it back on
