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November 2024 by Omayra Castro
No Quality Assurance, The store line manager Josh misguided me with false information and basically pushed me away. I called customer service and they advised I qualify for a free technician visit as suppose to what Josh said it would be $100 for a Exfinity Essential customer and I should consider going with another company. I refuse to come back there.
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October 2024 by ccomerio
Very unreliable alarm system. New sensors faulty from day one. This alarm system is a few months old and never worked they way is supposed to.
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September 2024 by Nicholas Dziadosz
Giving one star is an insult to the institutions that work hard to get a single star, but it is the lowest I can go. I have never encountered a business that wants my business less. I’m due for an upgrade and my phone is broken, so can we buy a phone to replace the phone that no longer works? Not without the account primary who is states away. Can the primary verify remotely? No. Can the primary go to a local store to verify there? No. Why? Why can’t I get a new phone that I am eligible for? If you have kids in college or living anywhere other than right beside you, find another carrier.
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September 2024 by Lancelot Yupingkun
Four stars for four very helpful staff members, especially Lugo. We struggled to get a new line for over 7 hours (1 hour via live chat, 1 hour via phone operator, 4 hours traveling, and another hour in store). It was a weirdly peculiar case, but it finally got resolved. Minus one star though for who seemed to be the manager. She didn’t look us in the eye, told her staff that they couldn’t help us, and walked away. We were visibly distressed and remained calm and respectful. I think it would’ve been better service if she as the manager found more effective ways to explain the issues they’re facing, instead of how she approached the situation. Thankfully, staff members periodically checked in on us, communicated effectively and cordially, and eventually solved the issue (after the manager was gone).
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September 2024 by burcin Y
Wait times are forever, staff are rude to each other and customers and make it a very uncomfortable and hostile experience. The real culprit might be Xfinity itself and all the fine print, existing customers don't qualify for any promotions and have to pay full price, what a backwards society we have. I probably would've paid the full price if I wasnt so offended by the staff. Couldn't wait to leave and review the place but I see now that doesn't matter having so many 1 stars already.
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August 2024 by Rakesh Prasad
DO NOT visit this store, apply online only. I was told that all the offers were applied when I bought my mobile connection, even after 2 month I am paying double the price I was supposed to pay. Especially at this place. Proven in every visit, they just don’t care for a customer waiting.
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August 2024 by Aida Gonzalez
Andy Rosario from this store was amazing and got me in and out with exactly what I wanted,amazing kid!
highly recommend seeing him.
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August 2024 by A L B A N I A
Andy from Xfinity at Newport was amazing i had a problem with my phone and he stood with me for over an hour helping me. I would highly reccommend going to see him if anybody stops by this store.
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August 2024 by Ravi Muthukrishnan
Not the best place for Indians or even Asians. You will be ill treated by the staff. I am an existing customer with multiple connections. I visited the showroom for upgrading my connection as the xfinity app recommended. However staff confirmed app is having problems. I'm not eligible for any offers. When I further enquired for the other best offers I was simply taken for a ride by the staff members. As they were not at all in a position to serve you at any cost. I was insulted by them and have to leave with disappointment. They don't even care even if you discontinue the services. I am working on closing all the services with xfinity. Worst service
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July 2024 by Jorge Jorge
Andy from Xfinity was amazing,very helpful and very smart.
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July 2024 by Issam Nather
I came by this location last week and the customer service was good and the representative helped me choose the best plan for me however when my installation appointment finally came after a week of waiting the technician they sent was incompetent he didn’t know what he was doing he ended up tearing what I believe to be the fiber optic wire and he told me that a senior technician will come by and fix it without even asking me when is a suitable day for me he just made an appointment I had to call customer service and waste 50 minutes without my issue getting solved at the end of the call they told me that an appointment was made on Thursday, I told them that this day doesn’t work for me so they told me that the next available date is on Sunday!!!! Honestly this has been my worst experience with an internet provider this far.
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July 2024 by Amadiah Yehudah
This company is the worst, they hire representatives in the store and customer service who don’t know to properly help you, or give you the right advice or direction. They charge you a lot and arm and leg and I called today they tried to get me to spend more money but offering me discount
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July 2024 by Arun K
Customer support is very good. Process is seamless for new broadband connections, router exchange and change of broadband to new location. Everything can be done in a minute. Awesome support and service.
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June 2024 by Fady Youssef
Great customer service by the two employees, Athaniel and Andy, that work week nights at this store. They went above and beyond to fix an issue that occurred when I was transferring my service to Xfinity Mobile. They even stayed with me past closing time to make sure my issue was resolved. A+ service
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June 2024 by Yolanda Roman
I was told I would get a discount on my internet if I swtiched my mobile carrier to Xfinity. It is going on the 3rd month and I have not received the discount. I contacted them several times and every time the story changes and to make things worst this month my internet bill came in even higher (additional 32.00 taken out of my account.) I feel like canceling my internet and mobile service. I was also told I would get a $100.00 gift card and they have been giving me the run around. This has been a horrible experience. It seems they just tell you what you want to hear at the moment of the chat or phone call then nothing is done. Horrible customer support.
