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January 2024 by Nazneen Malik
Pretty great service. I needed a cashiers check. They had a high enough limit. They identified me easily. I was on my way in no time.
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December 2023 by Nazneen M.
I got very good customer service during holiday season. It was almost time to shut down. They got me taken care of fast. They were thorough and informative. I am so glad to have picked them for my business.
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December 2023 by Josue Evertz
Ms. Anderson is a true hands on professional in this Excel office. She resolved my issue spontaneous with her diligent help, i was able to resolve the misunderstanding on my acct. All bank managers should be that professional. Thank you
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December 2023 by Roe Castagna
Rhea was extremely helpful with my issues at hand. She was courteous and understanding.
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October 2023 by brenda perez
One of the Best Managers in Xcel Credit Union is Nicole who takes her time with her clients and help them with her best ability.Thank you for your services.
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September 2023 by Alicia McQueary - Mills
Spoke with Nicole to advise my travel arrangements and I found Nicole to be knowledgeable and quickly able to accommodate my needs. XCEL FCU always provides great service and I have been banking with them over 30 years!
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August 2023 by William Soto
William Soto.I am writing to express my heartfelt appreciation for the exceptional customer service I received during my recent interaction with your company. It is with great pleasure that I extend my sincerest thanks for the outstanding assistance and support I encountered throughout my experience with Ms. Nicole Anderson, your branch manager.While conducting business with your company, I was met with professionalism, courtesy, and a genuine commitment to meeting my needs. The consistent attention to detail and the dedication exhibited by Ms. Anderson truly stood out to me. In today's fast-paced business world, it is increasingly rare to encounter such a high standard of service, and I am genuinely impressed by the efforts put forth by Ms. Anderson.Ms. Anderson’s ability to promptly address my inquiries, provide clear and concise information, going above and beyond to exceed my expectations has left an indelible mark on me. I firmly believe that the exceptional service I received is a testament to your company's commitment to excellence and its dedication to ensuring customer satisfaction.I would like to thank Ms. Anderson for her hard work and dedication to maintaining such a high standard of service within your organization. It is evident that your company values its customers and is committed to fostering positive relationships.Once again, thank you, Ms. Anderson, for your unwavering commitment to excellence. I trust that your dedication will continue to set XCEL Federal Credit Union as a remarkable example for others in the industry.Sincerely,William Soto.
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July 2023 by Billy G
Hi, I am from out of state and stop in to this location for something quick and service was great. I want to give a special shout out to Nicole the branches manager. She was very helpful answered all my questions service was immaculate, and she went above and beyond. Thank you again, Nicole every time I come back I will make sure to stop by!
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July 2023 by Paula Kelly
This review is regarding Customer Service MGR. NICOLE Anderson who recently went above & beyond to assist me w/several issues on my account. She was accessible, professional, respectful & very skilled at her job. I believe she is located in the New Jersey location. I can’t thank her enough for being helpful & especially patient. ⭐️⭐️⭐️⭐️⭐️⭐️
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July 2023 by Naeemah Brown
I have been a member for over 20 years. In those years Nicole has been a dream. I always feel comfortable working with her. She is the epitome of excellence when it comes to customer service.
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July 2023 by Ivette Roman
I’m so pleased with the professionalism, courteousness, empathy, knowledgeable that XCEL Customer Service Representatives provide for their members. Today I dealt with Nicole. Who demonstrate all of the characteristics listed above.
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July 2023 by Tamiko Mckeiver Riley
Nicole Anderson is awesome. Her customer service is second to none. If you are ever in need of assistance request Nicole she is the best.
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July 2023 by dimitrius delzo
Visited this branch for the first time needed help with my account the was not in good standing , she went out of her way to contact my credit union and helped with my situation and I’m so happy with the service from the branch manager and staff ! Great experience highly recommended
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June 2023 by Simone B.
I give Nicole Anderson 10 stars, she is extremely professional and efficient. I love this branch! Been going here for over at least 7 years. Nicole and the team go above and beyond for all my needs as well as for all the Xcel members!!! Customer Service at it's all time highest at this location!
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June 2023 by Sydney Amigo
I came a couple minutes after they closed. Instead of ignoring me and not assisting me, wonderful Rhea opened the door and listened to me. I had just lost my debit card and needed to withdrawal money before the weekend. She graciously opened the door and assisted me and got me the money I needed. Wonderful service and truly life-saving. Thanks Rhea!!!!
