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March 2024 by Nataly C Poetry
This was the worst experience of food service. I ordered through DoorDash and the driver handed me the bag where he told me that the drink was slightly spilled because the employee sealed it inside the bag. I’ve always ordered from restaurants before and they never put the drink inside the bag because of accidents like these. No big deal, I walked a couple of steps inside my home and the whole bag soaked and all my food fell on the entire floor. The lemonade created a huge mess on my living room and my chicken bites and burger fell onto the floor and were soaked. I am never ordering from here again.
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March 2024 by Diana Michelle Melara Brito
I placed an order through the app to save time. The app told me to pick up in 10 minutes, but it took nearly 30 minutes to get the order because they say they messed it up and had to do it again. if they offer a vegetarian option, it should not take 30 minutes for them to make it. Especially when you see people ordering after you in person and get their orders much quicker than you do.
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February 2024 by Jackson
This place is not great I ordered 3 shack burgers, and 2 fries it's been an expensive service fee on DoorDash. I also think theres too little of seating to sit anywhere. They’re very slow. When the food came it had no sauce and came in a very damaged bag. The chicken ripped apart very easily because of its poor quality and it was very salty. Disappointing experience.
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January 2024 by Bunny M.
I made an order and paid for a gluten-free bun, which I got, and it was absolutely stale! When I checked the bag, there were no fries, so I went back up to the service desk, and the lady gave me my fries and she was very nice. And then I realize she also had not given me my drink. Really! I don't mind the missing fries and the drink or charging me a dollar for a stale gluten-free bun is unfair. I mean this bun fell apart.
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January 2024 by Sagar Khot
So large drink means same quantity more ice ?
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January 2024 by Jordan Yu
Food pretty good, but service is pretty poor. Paid for customizations to an item. Didn't receive them. When I asked about it at the counter, they simply told me they were out and walked away.
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January 2024 by Owen Murphy
I miss when they had a johnny rockets here
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October 2023 by Matt Tamt
Best burgers. Prices are alright. Service is sometimes too slow.
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October 2023 by s.a.t.
Our order for two burgers and a shake took 20 minutes, but that’s not even the part I found the most disgusting about this place. The girl who brought us our order today was particularly rude. I saw her and the other servers snickering and behaving inappropriately whenever they called out orders for customers with non-English names. My boyfriend was one of those customers, and when the server brought out our food, it wasn’t packaged to-go as we had asked, which was no big deal. What was a big was that when my boyfriend pointed that out, the server grabbed a bag and chucked it at him and walked away. We left the restaurant absolutely disgusted, and the burgers and shake weren’t even enjoyable after waiting 20 minutes for them. Won’t return.
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September 2023 by Shanmugavel SRD
Sandwich was tasty and milkshake was awesome.
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September 2023 by J W
Double shack burger is my favorite.
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September 2023 by Co Co
Food was good. But this place said it would send text notification when order was ready and they did not. Wait for help was too long.
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August 2023 by Wanda Pena
Horrible service, I wait for 30 minutes for a shake I don't recommend.
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July 2023 by Jordan Sanchez
Came here after work and had cheese fries, tried the new burger and got food poisoning.
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July 2023 by Wilbert Higgens
If I can give 0 stars I honestly would. The wait time is too long even for the small things like fries and a drink. The workers play around while we wait for our food and they keep telling us to wait longer after already waiting for 25 minutes.