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August 2023 by Shanell Voris
If your 4 year old child who makes a purchase, even though you have parental controls on and a child is an unauthorized user which is classified as fraud, they will make you eat that money.
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June 2023 by Joan Lazar
Extremely understaffed. This branch is an embarrassment.
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August 2022 by Syed Abdul Rehman
Good for checking account..For business account, look elsewhere..Bank representative doesn't know important information on what their bank provides.. Sometimes their information contradict with each other.. one guy said I can't sign a document but the manager said yes we can..I had to correct them on what they offer on their website and the manager mentioned that she will have to do more research on it..
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May 2022 by Alixandrina Fortis
I have been a customer here at this branch since 2009. I have always enjoyed a good relationship and excellent customer service. I no longer live in the neighborhood and do most of my banking with them online now. Two instances stand out for me with Santander. The bank: they caught and blocked a fraudulent transaction before processing. They called me to ask about it. It was an uncharacteristic withdrawal request of $800.00!!! Thank you!!! This actually happened again for a lesser amount 5 yrs later. Same result!! This branch: I had just moved to Weehawken and my new landlord went on vacation and asked me to leave my rent with his relative. He tried to bang me for $50.00 saying I paid the rent late after 5 days. I went to the branch and the young lady their, who actually opened my account years before, went into the computer and produced documents to prove I paid the rent on time. She was courteous, patient and very put out on my behalf that the landlord or rather his relative, was being dishonest with me. I was always treated with respect, both at the branch and with online customer service. What more could I ask for? Very happy with this branch and with the bank as a whole.
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March 2021 by at systems
Poor service
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November 2020 by Denis Gantsev
Darrel Wharton is extremely rude, impatient and incompetent with customers on the phone, as well as in person. HIS incompetence will cost real money to YOU, customer. Good luck to get your money back.I cannot recommend this branch to anyone, except my worst enemies.It's a real struggle to get basic banking tasks done here.
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November 2020 by Uckerman Alexander
One of the best services in reception of remittances I thank the manegger for the attention, he worked as a team Mexico USA
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June 2020 by Brian Moloughney
ATM out side won’t except cash for deposit after bank hours most times
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March 2020 by Wendy Figueroa
Lousy customer service. Waited 30 minutes to see a manager when there was nobody in the bank. The ATM machines are decrepit and at night, unlike every other bank around, they lock the lobby and force you to take your chances withdrawing your money isolated on the street. Not very safe at all. I will be switching to Bank of America soon.
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January 2020 by Damian Hernandez
Went last week, bank rep was confused and couldn’t answer certain questions. Asked for a manager and he was rude, arrogant, not well versed and certainly disappointed. Closing my account which I opened in Bergen County. Terrible service and regret walking into that branch.
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June 2018 by Kennedy Department Store Inc.
Excellent Customer Service, Honest Bank. Thank You Santander!
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December 2017 by Bhavin Rana
The bank don't have system of “first come first serve†for the client who comes to visit relationship manager on desk. Many times their system is not working and they can't complete the work.
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October 2017 by JP Tap
Clean usually empty. Downside only one atm inside the other outside.
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June 2017 by Sid Gupta
Terriable! Avoid this branch if possible.
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June 2016 by Jhonatan Sarmiento
Be careful this bank practices the highest amount overdraft fees, and their customer service is the worst.
