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September 2024 by Maureen George
Great service
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July 2024 by Jennifer Daugherty
I had an absolutely fabulous experience. The young ladies both were so helpful and professional. I was visiting with my husband on a trip and stopped in to get some earrings for myself bc I had forgotten mine. Renee and Rosie went out of their way to help me. They helped me find exactly what I was looking for in record time!!!! These two deserve a raise. Thanks Banter! You made my day!!! ❤️
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July 2024 by Chynna A
Rude customer service. I walked up with my husband and politely said excuse me while the two workers both looked at us and as I started asking my question about my son getting his ear re-pierced because he lost one earring and we remembered we bought the protection plan the first time he got his ears pierced at this location and both the transgender and heavy set women completely ignored us. We stood there waiting for a response and They both looked at each other and started laughing in our faces. It’s very unprofessional and will not be returning nor will I recommend any friends or family members to this location. It’s unbelievable how I can get better customer service at a busy McDonald’s . Just disgusted with how we were treated.
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April 2024 by Cocoa Goddess
Tell that big light skin female to stop sitting up there hating on people and to keep her insecurities to herself. Thanks!
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November 2023 by Genesis Cortes
I had to do a return and needed some more info on my receipt and Renee was an absolute doll! She had no issue explaining or listening to my concerns, she was patient and kind through it all. If she’s not a manager yet, I honestly don’t know what’s taking you so long! She was an absolute pleasure and her nails are absolutely beautiful! Will be coming back to her each and every time! Thank you again girl!!
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September 2023 by Katherine G (Kat)
bro i literally pierced my ear here before 2 times, going on my third, and they infected them all bro. I cleaned them daily, and this time the lady pierced my ear, that i told her was already pierced, and didn’t tell me. That then continued to get infected so i’m not a big fan of this place.
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July 2023 by LISSANDRA DEL ROSARIO
The ladies at this kiosk are the best! Rosie, Sade, and Selena were all extremely helpful and so friendly. I’m pretty indecisive, lol, but they were very patient and allowed me to really explore their selection. I was very happy with my experience here.
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June 2023 by sanmita walimbe
Very discriminatory behaviour and unprofessional service. Rude behaviour
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March 2023 by Madison
One of the big girl who works at Newport location is very rude and attitude and very unprofessional behavior with customers....
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March 2023 by Manisha Patel
One of the big girl who works at Newport location is very rude and attitude and very unprofessional behavior with customers....
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December 2022 by Shanna DBest
Ok service. The big girl just sits on her phone all day and doesn’t want to work.
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November 2022 by Sunny Sunny
Very rude customer service! The big girl who works in that location is extremely rude & lazy ! If it was my company I would not let her to work for my company!
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July 2022 by Divya P
One of the worst people at the counter! So rude. Zero empathy. Such bad behavior. Do me a favor and never come here. It is the worst people at the counter.
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November 2021 by Michcella T.
I have 11 ear piercings, and 9 of those 11 piercings were done at various Piercing Pagodas over the course of my life. Other than the doctor's office, the Piercing Pagoda is the place to go for ear piercings. There's a large selection of earrings to chose from, and all of the workers are trained for ear piercings. Just from my personal experience, if you have a younger child (like three and under), I do suggest going to the doctor - not because they won't do a good job at Piercing Pagoda, but just because the environment may make your child nervous. It's a kiosk in the middle of a mall, and younger children may feel uncomfortable because they don't understand what's going on. Anyhoo... I'm writing about my last experience, which was last Saturday. I went with my niece and sister-in-law to get her ears pierced for the first time. She's 7, and was a little scared, so I went first (lol) for moral support. The ladies were absolutely wonderful. They made her feel comfortable, even when she began to freak out a bit, and didn't rush the process. They kept readjusting the dot to make sure the earrings were even, and they even offered to do both ears at the same time to get it over with. My SIL tried to tip them, but they wouldn't take the money. The whole experience was super pleasant, and my SIL said it was even better then the doctor. At the end of the experience, when we thanked them, the ladies said "It's our absolute pleasure." You could tell they really enjoyed working there. And, as a bonus...for some reason, the stone fell out of my earring. I went back to the Piercing Pagoda to see if they could replace it, and they did without question. I DID purchase the insurance, which came in handy...so you may want to consider that if you get your ears pierced here. Also, their recommended ear cleaner is the bomb. If you buy it with your piercing, they discount it for you. I've never had an ear piercing heal up so fast - one week later and there is barely any soreness. As soon as you spray the cleaner on, it immediately soothes the piercing and reduces redness. Amazing! Thank you to the ladies at this Piercing Pagoda that made our experience so special. By the way, they recently rebranded their company, and now they are "Banter" by Piercing Pagoda.
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October 2021 by Leesa Ann
The ladies that did my my niece piercing today (10/23) were absolutely amazing and gentle! She was so nervous by they continued to reassure her she was going to do great ! Highly recommend♥️
