“The anesthetics of the store are rather pleasing, open layouts rendering a customer friendly shopping experience. The staff are friendly and diligent. I called about whether they had a particular DME item. They did the most logical thing (i.e. if you are a good retailer) and went out and searched thier inventory. After they confirmed that item was in stock, it politely advised to come before closing time. Which I did do and found the item in store. When I turned up at the register they recognized the item and pulled out the item from behind the counter and said "you're the one that called..." Furthermore, they helped me confirm that it was the right size. All these things are rather small, simple and easy stuff. However, as a pharmacist, I can say that you would be surprised how many organizations can't duplicate that of service.”
9AM - 5PM
671 Montgomery St # 3, Jersey City“I am a double leg amputee BTK. Three years ago I bought a power scooter, a Phoenix HD4, from Vidacura, an online outfit in Florida that offered me a 5-year warranty as a come-on. A month ago the scooter died on me. Did Vidacura honor their warranty? No, they opted out with a partial refund, but that's another story. The real problem is, what do I do know? Without the scooter, life is very difficult for me. Through a friend I was referred to Family Medical. They picked up the scooter at my home, looked it over and at first, Larry, the mechanic, told me the machine was shot, it would cost me thousands to repair if I could get it to work at all, and the best move is to just throw it away. I told him to junk it. End of story? Nope, far from it. A few days later Larry called me with good news: he FIXED the scooter. No charge. Apparently it was a bad battery connection. I have been happily driving my scooter for 3 days now. Long story short, I am back in business and Family Medical has earned a loyal customer for life.”
“Marianna and the staff are absolutely awesome they understood the urgent matter for my father in law and she made sure that he had his supplies in days. Thank you so muchIvette P❤️”