-
June 2024 by David Popoola
Perfectly fine Lowe’s.
-
May 2024 by Ana Balbosa
Love this place. lots of variety. Great location. Nice staff.
-
April 2024 by Jessie Fiallo
I literally give no star for the worst customer representative!!! I waited for over 30 minutes for the representative to come back for more information about the washing machine. He completely forgot about me while helping the other customers and told me to wait like it was not a big deal. I went to buy the new washing machine and he placed an order with my membership. He and his supervisor said the delivery will be on Wednesday and should receive a call the day before my delivery date to find out what time my order would come.
I never receive a call nor email for my order status. I took a day off from work and expecting my order to come. I called Lowes in Jersey City, they said they do not delivery on Wednesdays and my order was under another person's name instead of mine. I cancelled my order.
I cannot believe how careless and unprofessional the customer representative and manager were for messing up my order. They do not know what they are doing. They should be fired. Worst service experience. NEVER COMING BACK!! DO NOT TRUST THEM!!
-
March 2024 by Sukhji Singh
Very rude staff jersey city location
-
March 2024 by Vania Ciceron
Great shopping experience
-
March 2024 by Adelino Pujals
Convenient and goods prices, Thanks Lowe"s.
-
February 2024 by Dmitriy Khabinski
I had the worst experience purchasing and having a refrigerator delivered from Lowe's. I paid an extra $150 for a 2-day delivery from Lowe's, compared to Home Depot, which had slightly longer delivery time of 4 days. I took a day off work to wait for the confirmed delivery from Lowe's, but it never arrived. Despite attempts to get help from Lowe's customer care, in-store staff, and the external delivery service XPO, no one was able to assist. Based on this experience, I do not recommend buying any appliances from Lowe's. Home Depot is a more reliable and cheaper choice.
-
February 2024 by Masroor Khan
Visited Lowe’s today and recently a month ago and Vivian (the Jamaican guy) is the most helpful, the kindest, and super helpful! The other associates saw me struggling but Vivian saw me leaving the garden center with heavy pebble bags and immediately helped me. Helped me at the register. Also loaded the bags in my car since they were heavy. Vivian is the BEST!!! I appreciate him so much. This review is only for Vivian - thank you Vivian for your constant help, great customer service, and for always making my trip to Lowe’s enjoyable.
-
January 2024 by Dave Arkais
DON’T BUY ANY BIG-TICKET ITEM FROM JERSEY CITY LOWES THAT NEEDS TO BE DELIVERED. I bought a fridge during the Black Friday sale, JC Lowes associate (Mike) lied to me told me that he fridge would fit and that it would be delivered before the New Year. Delivery got postponed twice. Never got a call from JC Lowes and if I didn’t call them I wouldn’t even know what was going on.They finally try to deliver my fridge in Jan 2024 (over a month later), and the delivery driver measures my doorway and says it can’t fit and I need to contact Lowes to get it figured out and just leaves with the fridge on this truck (didn’t even take the fridge off the truck). I called Lowes they told me it will take 24 hours to get back to me. So, I am without a fridge in my apartment for over a month and a half. I talk to the JC Lowes Store Manager (Jackie) and she is no help either. Just tells me I need to purchase another fridge and so I have to settle for one that they have in-stock if I want it right away. F Jersey City Lowes, I went to Home Depot and right away I get better customer service from the associate (Paola), I told her my doorway size and she told me right then if the fridge would fit or not in the doorway. Didn’t lie to me like (Mike) from Lowes and say the delivery guys will handle it plus lead me on with false hope that the fridge would come sooner than expected. DON’T BUY FROM JERSEY CITY LOWES!
-
January 2024 by Yaliana Rondon
Very nice experience here. I was with my mother and we were carrying out some heavy items and a Jamaican gentlemen named Vivian didn’t just stand there he came out and asked us if we needed help. Thank you so much!
-
January 2024 by Marita
There is everything for everyone Recommended
-
January 2024 by Dave Delacruz
Never disappoint
-
January 2024 by Abhijit Naik
Very nicely organized and large store.
-
January 2024 by Ray Mitchell
Employees are nice and helpful much better then Home Depot
-
January 2024 by Erica LizzyTizzy
I'm just now getting around to posting this review. As a former Lowe's employee, I was so saddened at how my husband was treated.Back in mid October, my husband tried to exchange a bathroom vanity. Admittedly, we had it for awhile but because my husband works 6 days a week, he didn't get around to opening it until his vacation. It had sat in the garage untouched. We open the box and this vanity was TRASHED - the counter top was caved into the cabinet; broken and completely unusable.My husband goes to the store to exchange it. He's told by a supervisor, Corey that because it was past 90 days, even with a Lowe's card, it can't be exchanged, only returned (and it was showing as more expensive online than when we bought it). My husband was curious about this since that's not how it's always been. He said it was a recent change, so my husband asked if it was posted anywhere. I guess Corey was having a bad day because he said:"We can go back and forth about this but we're just wasting each other's time because I'm not going to approve it."When my husband was trying to respond, Corey kept interrupting him and said he "has other stuff to do."My husband and I are really chill people, both having worked service jobs. We know how stressful it can be and how customers can be mean and unreasonable, which is why we never give service workers a hard time. I was absolutely mortified that my husband was treated this way, not only as a customer that spent his hard earned money, but as just a really nice guy that would never devalue another human being like that. I told my husband to return it, and we'd get another one at a nearby Home Depot.I guess Corey heard that the vanity was returned and his name was confirmed because he decided that he would look into the product (pro-tip: always do your research before giving an answer to a customer!). Come to find out, they had 1 left and it was on clearance for about $55 (not posted online). My husband had already left! So Corey called my husband about it, so he had to come back across the bridge to get the, now cheaper, vanity. All that sass for absolutely no reason! It could have been avoided by simply scanning the vanity to see if anything could be done.I spoke to a very nice lady at customer service the next day (I'm sorry I didn't get her name. She was very sweet and professional!) requesting a call back from the store manager, Jackie. I felt that this was a great opportunity for a teachable moment. Many other customers would have yelled and screamed but we aren't like that. We get the struggle! She was very appreciative of that.I never did hear back from the store manager, Jackie, so here I am leaving a review. My husband probably caught Corey on a bad day; it happens, which is why we weren't upset, just extremely disappointed.So, Corey: whatever was going on with you that day, I hope it has improved. I know that working at Lowes is a tough job because I had to brave that monster too. However, you took your anger out on people that would 1000% have your back against the "Karens/Darens" that come into Lowes everyday. That and you don't know what others are going through. Try your best to leave your frustration at the door and lead with kindness and professionalism, especially to set a good example for your associates. It can really make all the difference!
