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February 2024 by Sarah Homel
Sky at the front desk is rude every time I go in. I will never be back because of her. You want to feel welcomed when you walk in with you dog and front desk staff (sky) shouldn’t make you feel dumb,And unwelcomed. She’s constantly rolling her eyes at customers, not just me. She needs to be fired.
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February 2024 by Margaret Chen
My dogs love this place so much! They pull me in the direction of k9 just to play with their friends!
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February 2024 by Mandeep Kwatra
K9 is awesome, their team, Kendal and Mark, everyone there is brilliant with pups.We have been using their services for over 7 years now and we trust them with Bruno, for his short and long term stays. We've traveled out of country for emergencies, needing to leave him with them for over 2 weeks, and our boy was well taken care of. They are conscious of his allergies, care items, medicines, everything.Even though we don't live in the area now, but we still bring Bruno around to K9, because we trust them with him.
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September 2023 by Jayde L.
DO NOT send your dog here. The first time I used their services, they cut my dog's nails without permission and they cut way below the quick, causing one of his nails to bleed for hours (and no one said anything to me about this when I picked him up. I only noticed once we were back home). Most recently, my dog came home with mysterious, symmetrical sores on both sides of his mouth that no one could explain. He also limped all the way home and the entire day after I picked him up. Management has been "investigating" what could have happened while he was under their care for almost two weeks now and I still don't have an answer (other than: "Dogs are very creative about getting into trouble"). Oh, and they chose to cut his nails way below the quick again, despite a request to never cut his nails again.TLDR: Your pets WILL NOT be safe here.
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September 2023 by Marisa Burton
I'm only not posting a 1-star because we did have several 'good' months here with our dog in the play group (we'd bring him 1-2x/week)... until he was attacked by another dog. The owner/staff told us that it wasn't our dog's fault and that the other dog was known to have behavior/aggression issues and kept separate from the group because of that but they were trying to assimilate her by bringing her into the group for half-hour increments. This is a major issue because it puts all of the other dogs in harm's way. We do not pay money for our dog to be in this position and on this day, he was attacked badly - pinned to the ground, bit all over, needing stitches on his belly and ear. They then kept our dog in a cage until we arrived. After that we never wanted to bring him back but still had sessions left on our package and K9 did not refund us for those. Horrible decision-making by the staff and completely unfair for the dogs who are safe and well-behaved and whose owners assume will be in a safe space.
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April 2023 by Ankah
Be aware!!! They keep dogs in cages until the care taker arrives. They also don't let you go in the back to see where your dog will be held. Only took my dog there once but I am never taking him there again.The 5* reviews here are fabricated.
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February 2023 by Thu P.
I had a very unprofessional experience here--I called on 31Jan2023 to ask about walk-ins for nail trimmings. I was told walk-ins are Mondays-Fridays from 12:30-3:00 PM. It was confirmed the groomer would be available the next day for walk-ins. The next day, I came in around 1:15PM to get a nail trimming for my Maltese. I was told that the groomer had left to run errands because their day was slow, and that they would return in 30 minutes. I waited and 30 minutes later, the groomer called to say they would not return for another 45 minutes... I was highly disappointed since this was the closest groomer to me (1 mile away, walking). Instead of waiting a total of 1hr 15min, I went back to work.
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January 2023 by Leah
I have no words to describe how much K9 has meant to myself and my pup in the last month. On Christmas eve I fell down my stairs breaking my ankle, and we have been customers for daycare, and the occasional overnight @ K9, and my dog RUNS to the door, (SPRINTS)Fast forward to Christmas eve, I had to find a place for my pup to go for 4 weeks, that i Trusted. And K9 was there for us in the most difficult times, from the front desk calling to check in occasionally, to Melissa personally making besties with my dog and sending me video's photos, and keeping me updated.I don't know where we would have turned with you guys. We are so lucky you're just a walk away.
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December 2022 by Lynn Williams
We recently relocated to the area and K9dergarten took us right in! I explained the type of cut I was looking for and they NAILED IT! The best was our Sophie dog did not have to sit in a cage all day waiting for her appointment. Everyone here is very nice and we will make this our permanent groomer for sure!
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November 2022 by Lynn W.
We just relocated to the area and were searching for a groomer for our 8-year old rescue who is very skittish. In the past every groomer has shaved her hair too close to the skin and never provided the natural look we were seeking. K9dergarten is the first place we have every taken Sophie where her grooming was SPOT ON! And, she was not sitting in a cage for hours waiting for her appointment. Everyone working there was awesome. If you are looking for a groomer this is the place!! We won't go anywhere else.
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September 2022 by Zach C
They were efficient. When I needed to board my foster dog overnight on short notice (within 2 days), they were able to work with the rescue team quickly and arrange a meet & greet to assess the dog's temperament. Reasonably priced too!
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August 2022 by Peter Z
Most of the time it's fine but I think it's a little unsanitary sometimes. My dog got a rash and smelled really bad after visiting one time
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May 2022 by Eric H.
Place is spacious and well equipped with nice treats, toys and accessories for dogs but the smell is awful. Smells like urine that has been mopped over with just water. Definitely need to do a better job cleaning and sanitizing the facility for the dogs. My dog always comes home smelling like he has been rolling around in urine all day. Maybe this is their way to get you to put for a bath before the dog leaves. It's definitely mandatory if you want to keep the urine smell dog out of your car and home.
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March 2022 by Steve Saccomanno
Very convenient and our dog loves going to day care. I wish it was a bit cleaner though (very strong smells when walking in).
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February 2022 by Sabrina Rodriguez
I brought my dog here once and there were so many red flags. 1) The place smells unclean; granted there’s dogs of all kind running around all day but there are cleaning products you can use that will remove the stench yet not be harmful to the dogs. For a place, that dubs as a grooming facility, it was alarming to have the smell hit you even with a k95 on your face. 2) this is the first place Ive heard where there are no access to Nanny cams. It’s 2022 where we have even scaled the cams to our own homes to monitor our pups. When asked if there were cameras, the answer was given was that there’s enough of us here to monitor the place— yeah, no.
